Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

60 reviews

4100 E I-30   Rockwall, TX 75087

(972) 771-5008

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    10 am–2:30 pm
Special Operating Hours
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(972) 771-5008

4100 E I-30
Rockwall, TX 75087

Services at this Location:

Hours

  • Mon–Fri
    9:30 am–5:30 pm
  • Saturday
    9 am–4:30 pm
  • Sunday
    10 am–2:30 pm
Special Operating Hours
  • 12/25/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Eladio P. 
Rating:
5.0

Customer did not leave a comment.

Karen K. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Have used Compass before. Always pleasant and proficient. Quick to get you going.

Marion M. 
Rating:
5.0

The customer service could have been more pleasant from the young lady at the front. Maybe complimentary water while we wait.

tiffany S. 
Rating:
5.0

The associate was very friendly and helpful.

William D. 
Rating:
5.0

We did the 24/7 so it was all done by phone and not too complicated. Saved a lot of time.

John D. 
Rating:
3.0

Customer did not leave a comment.

Samantha H. 
Rating:
5.0

AWESOME!! Kind Regards Ricky McNeal

Ricky M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA B. 
Rating:
5.0

Customer did not leave a comment.

Ricky L. 
Rating:
5.0

Customer did not leave a comment.

Guy A. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Cynthia C. 
Rating:
5.0

n/a

Laurie L. 
Rating:
3.0

Cigarettes charger for phone didn't supply power. Couldn't charge phone

Jalena P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

BARBARA S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

Customer did not leave a comment.

Audra C. 
Rating:
4.0

Customer did not leave a comment.

Broderick S. 
Rating:
5.0

This location was fine. Uhaul reservations and charging is absolutely terrible and I need to be called immediately

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Carmen V. 
Rating:
5.0

Customer did not leave a comment.

Dat H. 
Rating:
4.0

Customer did not leave a comment.

Wade O. 
Rating:
5.0

It would be nice if they had the 36 moving blankets I ordered two weeks ago. Without the moving blankets, it made our move a lot more difficult. I'd also appreciate a full tank of gas when I pick up a vehicle. The truck was less than half a tank when I picked it up. I tried my best to replicate the odd fuel level and I see a $16 fuel charge on my bill because I could not guess the previous level. A full tank would eliminate the quests work.

Brian M. 
Rating:
4.0

The people & the equipment were excellent. The only issue is the actual location which has an extremely small parking lot with only 4-5 parking spots & barely enough room to back your car out. It's impossible if there's someone else in the lot which happened when we were dropping off the truck.

Donald B. 
Rating:
5.0

Great customer service.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Antonio G. 
Rating:
5.0

Customer did not leave a comment.

albert V. 
Rating:
5.0

Customer did not leave a comment.

Marcelle R. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

Will R. 
Rating:
4.0

Customer did not leave a comment.

Randall H. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE S. 
Rating:
3.0

I wanted to give some comments about my overall experience. I rented a uhaul at one location and called the night before to check on the status of my truck. They said one was not available for me to rent at my 1st location even though I was allowed to rent it on line. Also if I would not have called i would not have had a truck. After my reservation was changed, I called the new location and asked the manager to call me back to verify my order. No one ever called me back

Darryl T. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

John Kyle C. 
Rating:
3.0

Inside of vehicle was dirty. Both side windows and front window had not been cleaned. My guess is the last user had pets and they licked on the windows.

CARL L. 
Rating:
5.0

Quick and easy

JOHN R. 
Rating:
4.0

Customer did not leave a comment.

Mavis H. 
Rating:
5.0

Good

James E. 
Rating:
5.0

Great experience altogether!

William T. 
Rating:
5.0

Customer did not leave a comment.

Tina G. 
Rating:
5.0

Customer did not leave a comment.

Daniel U. 
Rating:
5.0

No problems

JIMMY S. 
Rating:
2.0

I had a hard time getting them on the phone to answer questions. Always had to leave a message. I did not know I had to pay for fuel. I assumed that was covered by the mileage rate. They said I could return up until 7:30. I arrived at 6:30 but no one was there. After calling, I learned I could do this via mobile but the app would not recognize my location even though that setting on my phone for Safari was turned on. The location had me call Uhaul but after being on hold for 15 minutes I gave up. So, this cost me $55 more than I expected and was an extra headache at the end.

Darren S. 
Rating:
5.0

I like being able to pick the truck up at my convenience and return it when I needed to.

Christine A. 
Rating:
5.0

Customer did not leave a comment.

Homer R. 
Rating:
5.0

Customer did not leave a comment.

Roe E. 
Rating:
5.0

Customer did not leave a comment.

JEREMY T. 
Rating:
5.0

Customer did not leave a comment.

Chris A. 
Rating:
3.0

Customer did not leave a comment.

cedric T. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Vernon B. 
Rating:
3.0

Way too expensive. Had the truck for less than two hours, drove 17 miles, and that cost me over $70?! The truck is advertised for $30...then you have to add on insurance, price per mile, gas, etc... And becuase of the one way frontage roads there was not an easy place to get gasoline.

Joshua G. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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