Nothing great customer service.
ANNA P
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Double check tires and accuracy of gas. The rep was very nice. Double checking the vehicles prior to releasing for usage would help customers with their timing. I wasted an hour and 30 mins of my time today due to lack of double checking vehicle . This could’ve easily been avoided if done.
Jocelyn HThe rental process from the beginning thru to drop off was so easy.
MARK GService was excellent
BRUCE KLa persona no se presentó por su nombre , no nos aclaro que la camioneta se tiene que revisar hay mismo solo nos dijo que nos iban a enviar un mensaje me gustaría que el personal aclare eso muy bien antes de salir de la locación , y no estaba limpia por dentro.
LAURA SThis location clearly promotes discriminatory practices against Black people. This location should not be a Uhaul dealer.
TERESA HReally enjoy the friendly atmosphere
GREGORY HSmelled like smoke. Otherwise it was all good.
DAVID BYoung man who assisted us was very professional and pleasant.
Brent Jdropped off after hours.
Orlando GThe drop off had an actual person that showed up to work and who knew what they were doing. Very professional and amazing service!!!
Michael SVery displeased. I ordered 26 ft truck. When I left it wobbled super bad. Took it back and guy puts me in smaller truck. The one trip I was going to make turned into 3. Now I have been charged additional for mileage. Never will use service again.
Natasha AEasy
Richard HAndrew was very helpful. Compass Uhaul locations that we have rented from 4 times in Rockwall have been great. We really appreciate their help, both Andrew and Rick
Gilbert FVery helpful and great customer service!
RANDAL HLocation was understaffed and had a long wait, then when I was completing the documents for the rental, I was informed very callously that the moving equipment I had reserved was not available. So I had to track down hand truck/dolly, furniture dolly and padding in order to complete my move.
David DVery friendly and fast service!
Jose MReceive equipment promptly
James MWhen I got in the Cargo Van the tire pressure light was already on and during the trip would periodically chime. The tires and pressure needs to be looked at for this Cargo Van
April DGreat job !!!!
Glenda MTo expensive
Antonio MEasy rental and very professional employee
Kevin WThe location needs an air pump to deal with the occational low air warning light
Michael LWarn customers that when they tap on the address on your website, the Google map takes you way in the opposite direction. I lost out on 30 minutes of my moving time getting lost, stuck in major traffic, having to pull the address up on a different map.
julie aThe truck box was dirty inside cab dirty lighters were left with other things the attendant said she was on break for me to check my self out and then on return no one was around so i had to check my return in this by far in my life as im 63 was the worst u haul experience ever and i have used uhaul alot
Bill CMy only complaint was the vehicle itself. It had 100k miles so I understand it wasn't brand new, but it was a little rougher of a ride than I've had in the past. But overall, the site personal and the ease of rental and drop-off were great. Thank you.
Evan WGreet the customers, if you see them struggling, offer to help
STEPHEN CThe young lady who served me was great. She advised I would get my receipt by email which I did. However, I could not get said receipt to open in my browser to know what I paid for.
DAVID JCustomer service was excellent
GERMAN FThe customer service person was very nice, however the van we got was filthy. one spider inside and let hair or human hair all over seat. The dash board was dusty inside and cup holder has a hair clip from previous person. The floors was filled with dirty and garbage - I have pictures to show. Not happy at all
Roma BService was bland and dry. Location price gouges on boxes and other things. Truck had film of road dirt across everything. Windshield was dirty. Mechanically truck was perfect. Drop off process was a pain as I had to do what was uhaul’s job of checking in or I was to be charged a fee. Will not get another uhaul in future nor recommend.
Rodney HThe lock to access the key was not working correctly and very difficult to remove, it took over 45 minutes to do a remote pick up
JoshUA DI returned the U haul within the allotted time and they did not check it in, so I was charged for another day.
John CNot a big selection of vehicles. Woman working behind counter couldn't be bothered. Man working with her had to ask her to wait on other customers. When I called earlier she wouldn't help me book online. Called a location in Wylie and they booked the uhaul for me.
Rick HEasy and very nice u haul employee
Richard RHave used Compass before. Always pleasant and proficient. Quick to get you going.
Marion MThe customer service could have been more pleasant from the young lady at the front. Maybe complimentary water while we wait.
tiffany sThe associate was very friendly and helpful.
William DWe did the 24/7 so it was all done by phone and not too complicated. Saved a lot of time.
John DAWESOME!! Kind Regards Ricky McNeal
Ricky Mn/a
Laurie LCigarettes charger for phone didn’t supply power. Couldn’t charge phone
Jalena P