Justin great CUSTOMER SERVICE.Chandra C.
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James T.
Customer did not leave a comment.William S.
Josh was pleasant, professional, helpful and efficient.Rodney C.
Customer did not leave a comment.Emily A.
Rental agent was more concerned with what was going on with her phone than taking care of business.Rick K.
Excellent customer service!!!Alice K.
Customer did not leave a comment.SHERRY G.
Customer did not leave a comment.Ann C.
No issues other than the insurance push, as in no knowledge of insurance needs.Larry D.
I was impressed with the employee, I believe his name is Josh. Very professional and personable.Terry D.
The lady at the desk was extremely rude and unhelpful.Shawn A.
Customer did not leave a comment.lou H.
Personnel was polite. Drop off was quick and easy. Only real problem is there is nowhere obvious to park/drop off trucks. I ended up having to park my truck on the side of the road up the street from the UHaul place.Jennifer P.
Customer did not leave a comment.melissa W.
Customer did not leave a comment.James F A.
Manager is a bit rough around the edges and very snarky - but helpful.Adam B.
Customer did not leave a comment.Brandon R.
Not sure of the guys name, but very nice. I showed up unannounced and he treated me like he shouldve. Have me all the info I needed along with info incase I didnt make it back before they closed. I'll definitely be back to use their uhaul services againAnthony S.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Christopher S.
Customer did not leave a comment.Jim T.
This location wasn't well lit and no one there in eve could not find drop box! Appeared clean but not inviting! Secluded and scary at night!monnie Z.
Very helpful, Josh even though busy, I did not feel rushed.Carol B.
Customer did not leave a comment.Orlando R.
Customer did not leave a comment.Donald N.
Customer did not leave a comment.Ryan W.
Customer did not leave a comment.ROXANNE A.
The man at the front counter was very helpful and gave us good advice about both returning and driving the truck.Jonathan R.
Customer did not leave a comment.Donald N.
The uhaul needs an alignment bad!!! It was scary driving it down the highwayJeff H.
Customer did not leave a comment.Randy C.
Customer did not leave a comment.Virginia H.
Jason was SUPER helpful and friendly. His customer service was impeccable, and I highly recommend this location.Teri R.
Customer did not leave a comment.Carl R.
My U-Haul trailer was hooked up wrong and my lights did not work. This all could have caused a serious accident. I returned the trailer that same day and I am still waiting for my money back.Amanda C.
Customer did not leave a comment.Kaitlyn B.
Customer did not leave a comment.Nicolle M.
Customer did not leave a comment.Jennifer W.
Very helpfulKenneth H.
This dropoff location provided above average service however it was not because they are a U-haul location but more because they provide good customer service despite their affiliation with u-haul.Christopher L.
Get trailer standsStephanie L.
Customer did not leave a comment.Don D.
I can't think of anythingDonna F.
Customer did not leave a comment.Charlie W.
Would have liked to only be charged for a few hours instead of full rate.DEONNA H.
Customer did not leave a comment.Michelle P.
Customer did not leave a comment.Richard G.
Customer did not leave a comment.AMANDA S.
Customer did not leave a comment.Justin D.
Customer did not leave a comment.thomas D.
The customer service was horrible. I felt very uncomfortable asking any questions and the rep was unpleasant, not friendly at all.Brenda O.
Service was quick. All paperwork was ready to go when I arrived. Very friendly and courteous.Alan H.
Very nice service and nice trucksBrian R.
Customer did not leave a comment.Dana D.
Didn't have all the information I needed when it came to returning the vehicleErika R.
Customer did not leave a comment.Kelly M.
Lights came undone and had to pull off to rewire them.Greg H.
We used Uhaul 3 different times from 3 different locations in our area. We never had an issue and the staff was professional. The trucks were in good condition and clean. The app is a nice feature however I experienced some delays and freezing. Overall we had a great experience... thank you!!!Jason B.
The associate at Compass Self Storage was very friendly and efficient.Kory H.
I really loved the location to pick up the truck. The truck was clean and ready to go which was a plus. I found the mileage to rent the truck to be higher then I have usually paid for it, but over all was a good experience. If UHaul would keep the mileage lower to rent their trucks, I would use them more on a regular basisCindy R.
Customer did not leave a comment.James N.
Customer did not leave a comment.William M.
Rented there twice in the last 30 days. First time reserved in the store on a Tuesday for a Thursday pick up. Went to pick up Thursday and he had reserved it for Friday, so had to go to the beechmont location. They had me in and out in 15 min with a truck. 2nd time was on line reservation this past Tuesday for Thursday pick up. Did the on line check in including an appliance dolly. They called and asked me to pick up early due to a company picnic. I re arranged my schedule went early and it took over 4o min to get out of there and did not have the dolly, so back to the beechmont location to get the dolly. Again they were great there in and out in 5 min. Returned the truck to the 9 mile location then had to go back to beechmont to return the dolly. My opinion they should have offered to let me drop the dolly there. They need help!!!!thomas F.
Drop off was after hours and looked like a house. Was confused as to where to park the truck and put the keys.David T.
Customer did not leave a comment.James K.
Customer did not leave a comment.Mark C.
Great drop off place. No problems!Margaret J.
Customer did not leave a comment.Greg G.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.mark S.
Parking lot is very small, but very convenient location.Lisa M.
Customer did not leave a comment.james G.
Customer did not leave a comment.WAYNE S.
Customer service rep was outstanding!Ken I.
Good experience.jeff N.
Customer did not leave a comment.John K.
I didn't get the call or text the day before that I was told is get. If I didn't get the call or text, I'd get a $50 credit, which I didn't get either, yet.Heather S.
Pick up was smooth and he even helped me hook up to the trailer. Thannks!robert W.
I set up to pick up the U-Haul at 8 am through my phone. It did not work. In fact, Uhaul online cancelled my reservation. We had to wait 2 hours for the location office to open. This put us 2 hours behind on our day. Once the office opened, the owner/manager was fantastic and got us on our way, but it really through off our day. Please work out your online "glitches".Andrea A.
Please call me asap so I can report this issue.Anthony K.
I made sure to return the truck I rented with just a little more fuel than it had when I picked it up. I was still charged an extra $7.50 for fuel. I emailed a picture of the fuel gage in response to my receipt to prove it but got no response. The $7.50 isn't really worth my time, but it seems like just an easy way to get more money out of people. I don't intend to pursue it further, but that's why I'm leaving a less than excellent review.Brian T.
Instructions need to be posted for after hour returns. Driveway is small for large truck returns.STEVE D.
Great guys respectfully and helpfulCurtis D.
the office needs more chairs :)Juanita M.
Tow dolly had a bad ratcheting strap which came loose several times had to stop forgot to turn my lights out drain my battery couldn't get my truck started I called U-Haul for help they said they couldn't help me why did I get the insurance forMichael W.
Everything was great, equipment was ready, communication was ideal and smoothMichael M.
Customer did not leave a comment.Angela S.
The lady that works there is very friendly and helpfulMICHAEL F.
Customer did not leave a comment.Terry P.
This location is superb!!Rhonda H.
Manager was very accommodating and even reviewed our options for insurance coverage and other drop-off locations. Property was well maintained. Wish I knew there was a storage unit there-we would have rented from him!Barbara M.
very fast smooth check-in and truck rentalJeffrey Z.
Customer did not leave a comment.Bruce B.
Worked great.steve H.
Customer did not leave a comment.STEVEN S.
Customer did not leave a comment.Rhonda H.
There was no jack on the tongue of the trailer and they did not have an adapter for the lights. The girl working there did not come out to check the equipment for it properly being hooked up.Angela N.
Customer did not leave a comment.jim D.