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Eviut A
Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cost was very expensive. We had the truck less than 3 hours. We drove 56 miles, bought $14 insurance, rented no equipment and purchased no supplies. The $20 truck rental turned into $85. Get rid of mileage cost.
Tom RJosh is absolutely amazing! In the future i wont rent from anywhere else but Compass! Couldn't ask for friendlier people! And you cannot beat their pricing!!
Jacob TDrop off location had a truck sitting on a side road facing the entrance, I thought that was where I was supposed to park my rental, nope that side road is a dead end with no where to turn around , had to back the truck with a trailer out of that road. A sign directing the returns say , " No right turn " might be nice. Not towing a trailer would have been no problem but I was
Thomas HThe app had a bunch of issues which made drop off time consuming. Not the location's fault.
Marshall RTry having employees physically available during business hours as the app used is complicated and a bit of an annoyance.
Allison BThe staff at Compass were wonderful to work with. Great customer service.
Matthew BDrop and go. No issues.
Bradley MJustin great CUSTOMER SERVICE.
Chandra CJosh was pleasant, professional, helpful and efficient.
Rodney CRental agent was more concerned with what was going on with her phone than taking care of business.
Rick KExcellent customer service!!!
Alice KNo issues other than the insurance push, as in no knowledge of insurance needs.
Larry DI was impressed with the employee, I believe his name is Josh. Very professional and personable.
Terry DThe lady at the desk was extremely rude and unhelpful.
Shawn APersonnel was polite. Drop off was quick and easy. Only real problem is there is nowhere obvious to park/drop off trucks. I ended up having to park my truck on the side of the road up the street from the UHaul place.
Jennifer PManager is a bit rough around the edges and very snarky - but helpful.
Adam BNot sure of the guys name, but very nice. I showed up unannounced and he treated me like he shouldve. Have me all the info I needed along with info incase I didnt make it back before they closed. I'll definitely be back to use their uhaul services again
Anthony SThis location wasn’t well lit and no one there in eve could not find drop box! Appeared clean but not inviting! Secluded and scary at night!
monnie zVery helpful, Josh even though busy, I did not feel rushed.
Carol BThe man at the front counter was very helpful and gave us good advice about both returning and driving the truck.
Jonathan RThe uhaul needs an alignment bad!!! It was scary driving it down the highway
Jeff HJason was SUPER helpful and friendly. His customer service was impeccable, and I highly recommend this location.
Teri RMy U-Haul trailer was hooked up wrong and my lights did not work. This all could have caused a serious accident. I returned the trailer that same day and I am still waiting for my money back.
Amanda cVery helpful
Kenneth HThis dropoff location provided above average service however it was not because they are a U-haul location but more because they provide good customer service despite their affiliation with u-haul.
Christopher LGet trailer stands
Stephanie LNothing
John HI can't think of anything
Donna FWould have liked to only be charged for a few hours instead of full rate.
DEONNA HThe customer service was horrible. I felt very uncomfortable asking any questions and the rep was unpleasant, not friendly at all.
Brenda OService was quick. All paperwork was ready to go when I arrived. Very friendly and courteous.
Alan HVery nice service and nice trucks
Brian RDidn't have all the information I needed when it came to returning the vehicle
Erika RLights came undone and had to pull off to rewire them.
Greg HWe used Uhaul 3 different times from 3 different locations in our area. We never had an issue and the staff was professional. The trucks were in good condition and clean. The app is a nice feature however I experienced some delays and freezing. Overall we had a great experience... thank you!!!
Jason BThe associate at Compass Self Storage was very friendly and efficient.
Kory HI really loved the location to pick up the truck. The truck was clean and ready to go which was a plus. I found the mileage to rent the truck to be higher then I have usually paid for it, but over all was a good experience. If UHaul would keep the mileage lower to rent their trucks, I would use them more on a regular basis
Cindy RRented there twice in the last 30 days. First time reserved in the store on a Tuesday for a Thursday pick up. Went to pick up Thursday and he had reserved it for Friday, so had to go to the beechmont location. They had me in and out in 15 min with a truck. 2nd time was on line reservation this past Tuesday for Thursday pick up. Did the on line check in including an appliance dolly. They called and asked me to pick up early due to a company picnic. I re arranged my schedule went early and it took over 4o min to get out of there and did not have the dolly, so back to the beechmont location to get the dolly. Again they were great there in and out in 5 min. Returned the truck to the 9 mile location then had to go back to beechmont to return the dolly. My opinion they should have offered to let me drop the dolly there. They need help!!!!
thomas fDrop off was after hours and looked like a house. Was confused as to where to park the truck and put the keys.
David TGreat drop off place. No problems!
Margaret JParking lot is very small, but very convenient location.
Lisa MCustomer service rep was outstanding!
Ken IGood experience.
jeff nI didn't get the call or text the day before that I was told is get. If I didn't get the call or text, I'd get a $50 credit, which I didn't get either, yet.
Heather SPick up was smooth and he even helped me hook up to the trailer. Thannks!
robert wI set up to pick up the U-Haul at 8 am through my phone. It did not work. In fact, Uhaul online cancelled my reservation. We had to wait 2 hours for the location office to open. This put us 2 hours behind on our day. Once the office opened, the owner/manager was fantastic and got us on our way, but it really through off our day. Please work out your online "glitches".
Andrea APlease call me asap so I can report this issue.
Anthony KI made sure to return the truck I rented with just a little more fuel than it had when I picked it up. I was still charged an extra $7.50 for fuel. I emailed a picture of the fuel gage in response to my receipt to prove it but got no response. The $7.50 isn't really worth my time, but it seems like just an easy way to get more money out of people. I don't intend to pursue it further, but that's why I'm leaving a less than excellent review.
Brian TInstructions need to be posted for after hour returns. Driveway is small for large truck returns.
STEVE DGreat guys respectfully and helpful
Curtis D