Customer Reviews for Compass Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Mobile night time pickup was hard to do. Location was not well lit

Rating:

5.0

Na

Rating:

1.0

Gas gage was reported wrong and the picture that I took of mileage just missed getting the gas gage so I can’t prove it. Lesson learned and I will be using another location in the furure

Rating:

3.0

Don't be shitty

Rating:

3.0

Cost was very expensive. We had the truck less than 3 hours. We drove 56 miles, bought $14 insurance, rented no equipment and purchased no supplies. The $20 truck rental turned into $85. Get rid of mileage cost.

Rating:

5.0

Josh is absolutely amazing! In the future i wont rent from anywhere else but Compass! Couldn't ask for friendlier people! And you cannot beat their pricing!!

Rating:

4.0

Drop off location had a truck sitting on a side road facing the entrance, I thought that was where I was supposed to park my rental, nope that side road is a dead end with no where to turn around , had to back the truck with a trailer out of that road. A sign directing the returns say , " No right turn " might be nice. Not towing a trailer would have been no problem but I was

Rating:

5.0

The app had a bunch of issues which made drop off time consuming. Not the location's fault.

Rating:

2.0

Try having employees physically available during business hours as the app used is complicated and a bit of an annoyance.

Rating:

5.0

The staff at Compass were wonderful to work with. Great customer service.

Rating:

5.0

Drop and go. No issues.

Rating:

5.0

Justin great CUSTOMER SERVICE.

Rating:

5.0

Josh was pleasant, professional, helpful and efficient.

Rating:

1.0

Rental agent was more concerned with what was going on with her phone than taking care of business.

Rating:

5.0

Excellent customer service!!!

Rating:

3.0

No issues other than the insurance push, as in no knowledge of insurance needs.

Rating:

5.0

I was impressed with the employee, I believe his name is Josh. Very professional and personable.

Rating:

3.0

The lady at the desk was extremely rude and unhelpful.

Rating:

3.0

Personnel was polite. Drop off was quick and easy. Only real problem is there is nowhere obvious to park/drop off trucks. I ended up having to park my truck on the side of the road up the street from the UHaul place.

Rating:

4.0

Manager is a bit rough around the edges and very snarky - but helpful.

Rating:

5.0

Not sure of the guys name, but very nice. I showed up unannounced and he treated me like he shouldve. Have me all the info I needed along with info incase I didnt make it back before they closed. I'll definitely be back to use their uhaul services again

Rating:

1.0

This location wasn’t well lit and no one there in eve could not find drop box! Appeared clean but not inviting! Secluded and scary at night!

Rating:

4.0

Very helpful, Josh even though busy, I did not feel rushed.

Rating:

5.0

The man at the front counter was very helpful and gave us good advice about both returning and driving the truck.

Rating:

4.0

The uhaul needs an alignment bad!!! It was scary driving it down the highway

Rating:

5.0

Jason was SUPER helpful and friendly. His customer service was impeccable, and I highly recommend this location.

Rating:

1.0

My U-Haul trailer was hooked up wrong and my lights did not work. This all could have caused a serious accident. I returned the trailer that same day and I am still waiting for my money back.

Rating:

5.0

Very helpful

Rating:

4.0

This dropoff location provided above average service however it was not because they are a U-haul location but more because they provide good customer service despite their affiliation with u-haul.

Rating:

4.0

Get trailer stands

Rating:

5.0

Nothing

Rating:

5.0

I can't think of anything

Rating:

5.0

Would have liked to only be charged for a few hours instead of full rate.

Rating:

1.0

The customer service was horrible. I felt very uncomfortable asking any questions and the rep was unpleasant, not friendly at all.

Rating:

5.0

Service was quick. All paperwork was ready to go when I arrived. Very friendly and courteous.

Rating:

5.0

Very nice service and nice trucks

Rating:

3.0

Didn't have all the information I needed when it came to returning the vehicle

Rating:

5.0

Lights came undone and had to pull off to rewire them.

Rating:

5.0

We used Uhaul 3 different times from 3 different locations in our area. We never had an issue and the staff was professional. The trucks were in good condition and clean. The app is a nice feature however I experienced some delays and freezing. Overall we had a great experience... thank you!!!

Rating:

5.0

The associate at Compass Self Storage was very friendly and efficient.

Rating:

4.0

I really loved the location to pick up the truck. The truck was clean and ready to go which was a plus. I found the mileage to rent the truck to be higher then I have usually paid for it, but over all was a good experience. If UHaul would keep the mileage lower to rent their trucks, I would use them more on a regular basis

Rating:

2.0

Rented there twice in the last 30 days. First time reserved in the store on a Tuesday for a Thursday pick up. Went to pick up Thursday and he had reserved it for Friday, so had to go to the beechmont location. They had me in and out in 15 min with a truck. 2nd time was on line reservation this past Tuesday for Thursday pick up. Did the on line check in including an appliance dolly. They called and asked me to pick up early due to a company picnic. I re arranged my schedule went early and it took over 4o min to get out of there and did not have the dolly, so back to the beechmont location to get the dolly. Again they were great there in and out in 5 min. Returned the truck to the 9 mile location then had to go back to beechmont to return the dolly. My opinion they should have offered to let me drop the dolly there. They need help!!!!

Rating:

2.0

Drop off was after hours and looked like a house. Was confused as to where to park the truck and put the keys.

Rating:

5.0

Great drop off place. No problems!

Rating:

3.0

Parking lot is very small, but very convenient location.

Rating:

5.0

Customer service rep was outstanding!

Rating:

5.0

Good experience.

Rating:

4.0

I didn't get the call or text the day before that I was told is get. If I didn't get the call or text, I'd get a $50 credit, which I didn't get either, yet.