Customer Reviews for Compass Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Compass Self Storage

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Margaret O. on

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Excellent service The agent was courteous and friendly. It was the best experience I have had at a uhaul office . Highly recommended.

John S. on

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ROBERT T. on

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PAULA H. on

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First let me say the truck was cleaned’ had great gas mileage and that experience was great’ but..........At this time I’m unable to recommend this location at this time. I rented a truck on 9/919 and returned the truck as I was informed to do. When I called to ensure that everything was ok l was informed my card would be charged $8.00 per gallon for not putting gas in the truck. I was also told by the staff where I rented the truck “that it’s Uhaul policy to check the gas on a hill” which will put the gas gaged at a lower level. Given a pic of the gas gaged and informed the transaction was complete and dispute it with Uhaul. I went back to The Uhaul place and checked the gage on s flat surface’ which again the gage was appropriate so, I called Uhaul and have been promised a refund. I was in formed that what I was told was NOT Uhauls’ policy. So I will rent a truck in the future and ask a lot of question plus read the fine print. Keep all gas receipt.

John B. on

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Courtesy was excellent..Service excellent...Everything was smooth sailing ..Couldn’t ask for more...Thank you

Tammy F. on

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Ms. Brenda was great getting me into the uhaul. And bringing it back was great and was even given water to cool off from working so hard moving. There is nothing that could have made the rental better. Thanks Tammy Ferrell

LOUISE B. on

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I’ve been trying to get ahold of someone for a week because I was triple charged for my uhaul and my account was over drown and no one has got back in touch with me. Worst experience with uhaul I’ve ever had

Rick C. on

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Great folks at this location. Thanks for a great experience.

Joe K. on

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Brenda Smith was so helpful and thoughtful. Brenda made the experience joyful. I would recommend her to anyone.

Korry B. on

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Joe B. on

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I cannot express exactly how bad my experience was with UHAUL. I made a reservation a week earlier and no truck was available(at 323 S Cannon in Shelbyville TN). I was then sent to 3 separate UHAUL facilities(one of which was closed!!!) to find a truck (which I had supposedly rented and paid for a WEEK EARLIER) All in all I wasted 4 HOURS OF MY TIME ON MOVING DAY dealing with fucking UHAUL dealers who didn't have what i rented a week earlier and then couldn't even send me to a facility that HAD the truck I rented. Then they sent me to one that was closed then I was sent to another that again didn't have the truck that I rented (did I say I rented it a WEEK earlier!!!!!!!) I was eventually given a truck 2 times larger (by the 3rd dealer I was forced to visit due to UHAULs incompetence) than the one I paid for (a week earlier BTW, did I mention that already????) Then, to add insult to injury, I was charged MORE than I had been charged for a smaller truck(THAT I RENTED(PAID FOR) A WEEK EARLIER) AND i HAD TO PAY ALL OF THE DAMN FEE'S FOR THAT LARGER TRUCK AS WELL. AND I HAD TO PUT GAS IN A TRUCK LARGER THAN THE ONE I RENTED ALSO. YOU GUYS ARE JUST FUCKING SHIT. I WILL NEVER RENT FROM UHAUL AGAIN AND I WILL PUT THIS OUT EVERYWHERE I POSSIBLY CAN. I WANT MY MONEY BACK. ALL OF IT.

Felix C. on

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SUE J. on

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LORENE A. on

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Robert S. on

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Fast, friendly and knowledgeable staff!!! Will use again if needed.

Steven G. on

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Lady for check in was wonderful

Dara M. on

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Only thing i can say that wasn't up to par is no light for cargo area. It didn't work. But ovetall i am completely satisfied with the service and care I received from Kerry. Will definitely recommend this location!!????????????

Fred J. on

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thanks for your help

Jeffrey S. on

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Peter T. on

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The local rep made up for the web site's fraudulent booking of my request. They will always have my business. PT

Chastity C. on

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Philip W. on

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Sonia J. on

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Kirk S. on

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noting

Bonnie M. on

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Timothy H. on

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Mark R. on

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Very friendly place, where the customer is appreciated.

Isaiah J. on

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I did not get a reminder call or text or email. The staff at this location was nice.

Kerry P. on

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Brandi H. on

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The lady working in the office was awesome!!!

Barbara D. on

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Vicki S. on

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