Customer Reviews for Complete Benefits
(U-Haul Neighborhood Dealer)

124 reviews

1408 Ceder St   Brandon, SD 57005

(605) 582-2841

Location Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 2:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(605) 582-2841

1408 Ceder St
Brandon, SD 57005

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4:30 pm
  • Fri: 8 am - 2:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This location was a good location, the 2 locations that sent me to this location gave me the run around.

COURVOISIER C. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Coralee M. 
Rating:
1.0

Customer did not leave a comment.

Garret T. 
Rating:
5.0

Customer did not leave a comment.

MAXINE J. 
Rating:
5.0

Super helpful an pleasant

robert H. 
Rating:
5.0

Dropped truck off after hours.

DARWIN H. 
Rating:
4.0

Customer did not leave a comment.

Brian W. 
Rating:
3.0

Customer did not leave a comment.

Mike R. 
Rating:
5.0

Customer did not leave a comment.

STACY S. 
Rating:
5.0

Staff at the Brandon, SD location were very helpful and kind. Dropping off the rental was super easy and efficient. I got my receipt within 30 min. Excellent work! Thank you.

NICOLE T. 
Rating:
5.0

Very friendly people and they care about the customers. I am satisfied.

khalid E. 
Rating:
5.0

Too heavy to lift. Needs a jack installed to lift the neck.

Tracy W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
5.0

Last minute decisions to rent the trailer get experience!

stephanie L. 
Rating:
5.0

Everything was really good.

Brad Z. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
1.0

Customer did not leave a comment.

Brittni L. 
Rating:
4.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Customer did not leave a comment.

Billy P. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
1.0

The women inside would not help me park the trailer, they would not help me unhook the tow rig either, I was told in Lincoln to only let the UHAUL associates connect or disconnect the tow, they insisted that they do not know how, so how do you have UHAUL associates that don't know how to operate UHAUL equipment??? I was very offended and dissatisfied by my experience with this location in Brandon, South Dakota on Cedar St. They even told me that my drop off was not at their location, when I had a confirmation text from UHAUL listing their location, my son is of mixed race and I do believe that they were rude and disrespectful and short with us for the simple reason my son is a person of color, we likely would drive to the next town before EVER going to the Brandon location ever again, I will also let people know the horrible treatment we received

REBECCA S. 
Rating:
5.0

Customer did not leave a comment.

SHARILYN S. 
Rating:
1.0

Truck was given with no gas I return with the same amount of gas and I was charge $120 for feeling that I never need

Angel R. 
Rating:
4.0

Customer did not leave a comment.

STEVEN H. 
Rating:
5.0

Super Friendly People. They were there to help me setup the U-Haul purchase and were wonderful at the drop off. Awesome Experience.

Larry B. 
Rating:
2.0

Doors were frozen shut, no lights on In parking lot. Realize some things cant be helped.

Jerry W. 
Rating:
5.0

GREAT CUSTOMER SERVICE AND EXCELLENT TO WORK WITH

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

After a glitch at the start of our transaction I have nothing but good things to say about the Brandon location. Kristi went above and beyond helping a frantic mother get what she needed for the trip.

Keri S. 
Rating:
5.0

Customer did not leave a comment.

FORREST D. 
Rating:
5.0

Customer did not leave a comment.

bill B. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR B. 
Rating:
4.0

NA

Jack T. 
Rating:
5.0

Customer did not leave a comment.

DeAnna B. 
Rating:
5.0

Customer did not leave a comment.

Mai V. 
Rating:
2.0

Normally staff have helped connect trailer and gone over visual inspection of trailer when picking up. This didnt happen at this location.

Aaron S. 
Rating:
1.0

Was told mileage would be adjusted to actual. This did not happen and calculated mileage is very high. Agent does not understand rental just poorly run side business.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Cecilia M. 
Rating:
5.0

There is no need to improve any aspect of this Uhual dealer. They are very professional with the manner they handle their business.

Ronald Z. 
Rating:
3.0

Customer did not leave a comment.

Jay H. 
Rating:
3.0

I was scheduled and received a text of the dealer location the day before pickup of the truck and advised to call and confirm. I called the number and left a voicemail. Upon arrival the next day, the person checking me in had no idea of the voicemail I left to confirm the reservation, but the truck was available and she was expecting me anyway. Very nice person. I inspected the exterior of the truck and it was fine, but the interior was filthy with dust, dirt, and pet hair. I wiped all the 'touch' places down thoroughly with a sanitizing wipe before driving the truck to my hotel. No, I didn't go back inside to advise the person that it was filthy. At the hotel, I got a wet rag and wiped down more of the interior before driving it again the next day to start loading it and before my one-way drive to my house in Rapid City. After unloading and before returning the truck to the local U-Haul Center, I vacuumed and washed down the interior completely. I didn't want to be held responsible for a filthy interior, since I only drove it 6 hours and less than 350 miles on a beautiful day. Otherwise, the truck operated great and allowed me to complete the transfer of household goods from a storage PODS to my rental house.

Ronald B. 
Rating:
4.0

They were closed when we dropped off trailer.

Julie B. 
Rating:
5.0

Very helpful staff

Katie H. 
Rating:
1.0

I was able to get my truck but the process was not with out problems. I reserved a truck online for the next day. I just needed it for a few hours to haul some furniture. The booking went fine and I received a confirmation email telling me I should go to the location the next day at 5 pm to pick up the truck. When I arrived at the location, it was 5 pm and all the workers had gone home for the day. I was told they close the office at 5 pm. Fortunately I hadn't made the reservation for any later than that or I wouldn't have been able to get the truck.They were called, but had no knowledge of my reservation. It seems there was a breakdown in communication between the online process and actual fulfillment. Luckily, there was still one person who hadn't left for the day who tried to help. He called U Haul for me, but they didn't seem to be able to find my reservation and I wasn't asked for my confirmation number which might have helped the process. There were some tense moments as I had a crew waiting on me so they could load up my stuff. In the end, I was able to get the truck and it worked well. The location was very convenient for me so we will likely use them again if we have a need. I would strongly suggest some sort of training or better communication between the online orders and local offices.

Laura S. 
Rating:
5.0

Customer did not leave a comment.

Kim J. 
Rating:
5.0

From beginning to end this was perfect.

Patrick Y. 
Rating:
5.0

very helpful and pleasant to deal with

anthony D. 
Rating:
3.0

Customer did not leave a comment.

Keara B. 
Rating:
5.0

Check trailer a little better before sending them back out. The trailer I had there were light and wiring issues.

Todd G. 
Rating:
4.0

Customer did not leave a comment.

Ron R. 
Rating:
5.0

Customer did not leave a comment.

RACHEL C. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Customer did not leave a comment.

Mary G. 
Rating:
3.0

Need to inspect the trailers when they come back to the lot. Trailer I rented, the wheel seal or something caught fire and the wheel blew. Was down on the side of the interstate for 2 hours. Had to back track roughly 40 minutes, to pick up a different, after a tow truck came out to get the broken trailer.

John F. 
Rating:
2.0

Customer did not leave a comment.

SARAH H. 
Rating:
2.0

The Brandon location was very messy. I ordered the uhaul from a Sioux Falls location and received a call 24 hours in advance informing me I had to drive a half hour to Brandon. It was extremely inconvenient. The location had minimal parking to leave my vehicle.

Ariana S. 
Rating:
1.0

A woman said she had a reservation for the truck already and couldn't rent it to me even though I only needed it for a few hours. I called another uhaul and she was awesome

lydia M. 
Rating:
4.0

Truck cab was a little dirty and I actually had to drive out of my way to pick up the truck. I was given a break on the charges though and that was appreciated. The women at the pick up office was also very friendly and helpful.

robert K. 
Rating:
2.0

A heads up that we need a card to pay wouldve been super nice, especially since all we had was cash and i had to call a friend with a card just to get my uhaul that had been reserved for a month.

Ashlie A. 
Rating:
3.0

Not sure where to leave keys for return truck. Lady at 800 # said to leave the keys in the truck, which sounded risky and keys were left in drop box.

Zeke H. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
5.0

We reserved a large truck and had to go to Sioux Fall to get a small truck. Not the locations fault. Uhaul has to get there head out of there ass and get equipment to the Sioux Falls area.

DOUG B. 
Rating:
5.0

Customer did not leave a comment.

Judy D. 
Rating:
3.0

The trailer obviously was not checked after the last rental, it was filled with sawdust, dirt and leaves that we had to sweep out before we could use the trailer.

Jay H. 
Rating:
5.0

Customer did not leave a comment.

Joel B. 
Rating:
5.0

Not a thing.

Brad K. 
Rating:
3.0

Trailer was dug out in the front from the snow but completely covered every where else and was frozen to the ground. They handed me a sledge hammer to see if we could get it unstuck..no one ever came out to help with it.

Beth H. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Audrey N. 
Rating:
4.0

Customer did not leave a comment.

DENNIS B. 
Rating:
3.0

I did have one of the ladies call me at 8am and be slightly rude about the payment for the truck. When it was a mess up on their end.

Sapphire P. 
Rating:
4.0

Customer did not leave a comment.

Janice K. 
Rating:
5.0

The trailer was dirty inside, but the bigger issue was that it doesnt have a tongue jack. The trailer is heavy to lift. These trailers should have jacks on the rear corners and tongue.

SCOTT R. 
Rating:
3.0

Drop off was an Insurance company lot. Company was closed.

Richard F. 
Rating:
5.0

Thanks, all went well ! Trailer pulled easily & even rode smoothly when empty on return trip.

ALVIN H. 
Rating:
5.0

Maybe stop being an asshole like every other company on the planet? Like not charging a customer for more days than they need it? I need a 10 foot van for 3 days. I'm forced to pay $1,418 because your system decided I needed it for 6 days and you don't offer a 3-day deal. I drive a truck for a living, you don't think I know how long it will take me to drive 1700 miles? And don't tell me it's a "convenience fee" because there's nothing convenient about it. and don't tell me I don't have to accept it because yours is the only one in the area that offers a one-way rental. I have no other options which is why you are allowed to charge the prices you do.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

Roger S. 
Rating:
2.0

I ordered the truck originally well be fore it was needed, but I got a call from a site other than what I wanted. I could not get through on a call to straighten it up. I cancelled the order and made a new order. I( get a call the day before I was to pick up the truck and was told there was no truck availible.(thiis is the computer age-- you should know where your trucks are and not confirn a rental when yiouhave no trucks available) I was told that i could get a truck if I went 100 miles out of my way or the alternative was to travel 200 miles out of my way.. Now that I have gone out of my way to find a truck and return it at my destination in less than a day I find out you are billing me for 2 days and the amount of miles you have alowed me not the acual milles. I sent an E-mail requesting a breakdown of what I was billed for and never recieve an answer. I should have a rebate of say $50.00 for having to go out of my way to get a truck when you could not provide me one as ordered. IF YOU EXPECT ME TO GIVE YOU A GOOD RATING, YOU ARE SADLY MISTAKE . I WILL NEVE USE YOU BUSINESS AGAIN !!!

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Charles M. 
Rating:
4.0

Customer did not leave a comment.

Roger S. 
Rating:
3.0

Be honest and don't gouge your customers. I will look elsewhere the next time I need to move. I would appreciate a $100 refund also. Mike Mlnarik , Brandon, S.D. 57005. (701-680-9655)

Mike M. 
Rating:
2.0

This is the second time I have rented from this location and when I received an email with my final invoice they charged me for a second day of rental, both times.

Steve H. 
Rating:
5.0

All was great

Julie B. 
Rating:
3.0

Customer did not leave a comment.

Danielle L. 
Rating:
5.0

Customer did not leave a comment.

fred C. 
Rating:
5.0

Customer did not leave a comment.

diane S. 
Rating:
4.0

Help the customer with the hook up of the trailer, and the drop off. I would think they would want to make sure that the trailer was connected correctly.

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Norbert F. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

Rating:
3.0

The weight of the tongue of a 6x12 trailer requires two people to lift; it would have been nice to know that ahead of time.. The ball clamp was difficult to attach and detach. Maybe it needs to be lubricated on the trailer that I used.

Greg M. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
5.0

Nothing, you did great

Willard J. 
No reviews have been submitted for this location.

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