Customer did not leave a comment.
Cary S
Customer Reviews for Complete Benefits
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My bill that I received electronically is incorrect, I will be stopping by the U-Haul office Monday morning to correct the invoice mistake
Gene HTruck had a dead battery. Nice lady at the desk was concerned, went to check the vehicle and the battery was dead. Promptly made adjustments and gave me a different truck. Very nice to work with. I would recommend!
John CMost polite U-Haul location I've ever been to. They truly cared about me, my reservation, and how my move went. Fast, efficient, and reliable. Other locations could learn from this one how to treat customers!!
James LEverything was great when dealing with Complete Benefits in Brandon SD which was my UHAUL rental Location. I originally planned on needing the rental truck for one week but it turned out I needed it for 4 weeks because of construction issues. Complete benefits, Kris and Matt, kept in touch with me before each extension of the lease to see how things were progressing with empathy about the lack of things progressing. I returned the truck today effortlessly and they remembered what was going on with the construction companies lack of progression on the complete remodel of my new medical office. I will always contact Kris or Matt at Complete Benefits in Brandon SD if and whenever I need a UHAUL service whatever it is.
Denton CSuper friendly and helpful!!
Robert WGive me back the money you stole from me.
Dawn WThe location was fine. I did not appreciate the location change from my original location of Sioux Falls with only 1 hr notice. I think this decision was made at a higher level and was not the fault of the local dealer. The vehicle I was given for this trip was substandard and I had a feeling I was being used to relocate the vehicle rather than move my goods. There were several excellent vehicles on the lot at my desired pickup location and when I checked 24 hrs prior to pickup, I was assured my vehicle was on the lot and ready to go.
Joel ZAbsolutely amazing on both ends. What a great ckmpany
Mary EAccuracy in rental information
Susan WThe check in process is a big hassle and took forever. Also when I picked up the truck it was below 3/4 fuel and they tried charging me when I brought it back at the same fuel level. Not happy at all with my renting experience and won’t be renting from U-Haul again.
jeremy cThe customer service I received was one of the best experiences in my life. The lady that helped me was genuine and very polite. She made me feel like she was there for me and not just another transaction. I will recommended renting from there to everyone that needs it.
ALEXANDER SNothing everything great. Great people at locations!
Hal TEasy access to drop off trailer
David SHad to drive quite a ways to pick up uhaul. Drove back to storage shed only a few miles from requested pickup location. Loaded and went straight to destination and then drop off location. At pick up had to have cops help obtain keys. Upon return put 60$ in gas tank which brought it to 3/4 tank. Once I got to Appleton I put in another 10. I took a picture upon return steps it was where it needed to be. I see a charge come through online checkin. I immediately go inside and say absolutely not responsible for mileage when I had to drive back to town after pick up. She said I would get a call from Devon in a few hours. This was on Monday. Today I get an email saying I owe for mileage and fuel. I called location again and am told Devon will call this afternoon. Have not heard a word. I am not paying another penny for the uhaul.
ANGELA DI had no issues with the truck but I am very disappointed that I put my location of where I was going and they only gave me select options for drop off then turned around and charged me additional for extra mileage
Nick SWas an issue with the connection, by way of the four prong, the end was quite dirty really need to keep them clean as we had an issue with the right blinker on the trailer, but finally got it to work, those four prong connections should have a cap on them to protect them from road grime and such otherwise all was good.
Shayne YI used the wrong door when I was returning it and thought they were closed. I brought it back a day early and they were very nice in the office.
Melanie SKris and Kay are always so helpful with any questions and make checking in and out a breeze!
matt gBecause they never offered to check the lights , brake lights or turn signals... Never offered a discount even though I'm a senior... Very rude
John GBecause of all the problems with the original reservation I will do something different next time I need equipment, very unhappy
daniel sWas given the wrong information, wrong truck, charged for fuel that wasn’t in it to begin with, and charged mileage because had to put a random number of mileage above the beginning number even though the beginning mileage was higher then the correct ending mileage.
Brenda JExpensive. But no other option
Joshua DWry courteous and kind, thank you!
Salesi MThe girls that helped us were awesome. Chris helped us mostly. Wow she is Amazing...
Thomas KCheck-in was a breeze!!
Karol RN/A
Glen EThe only thing that was frustrating was the previous person had done a mobile church in when he returned the truck. It didn't go through, because of this I was almost not allowed to rent the truck. Which would've beem horrible as I was on a time crunch. The rep figured out how to do it and got me out of there about 45 minutes later. That wasted a lot of valuable time.
Stacey DThe contact person didn’t note that the truck rental was already in an accident or do a clear walk around of the truck
Teniqka WPolite, Kept in contact before pickup, ready for me, quick paperwork and was on my way. a very good experience!!
Tim SVery helpful, great customer service.
David JThis location was a good location, the 2 locations that sent me to this location gave me the run around.
COURVOISIER CSuper helpful an pleasant
robert hDropped truck off after hours.
DARWIN HStaff at the Brandon, SD location were very helpful and kind. Dropping off the rental was super easy and efficient. I got my receipt within 30 min. Excellent work! Thank you.
NICOLE TVery friendly people and they care about the customers. I am satisfied.
khalid eToo heavy to lift. Needs a jack installed to lift the neck.
Tracy WLast minute decisions to rent the trailer get experience!
stephanie lEverything was really good.
Brad Z