Customer Reviews for Complete Self Storage
(U-Haul Neighborhood Dealer)

422 reviews

4724 Crain Hwy   White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

(301) 392-0075

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 392-0075

4724 Crain Hwy
White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Great location manager. Really relaxed but professional. My New favorite uhaul location

XAVIER H. 
Rating:
5.0

Very pleasant! Excellent service! I will be back & refer others as well.

Cassandra K. 
Rating:
5.0

Fast friendly professional customer service. Quick easy and out experience apon pick up and drop off. 5 stars =)

Dennis J. 
Rating:
5.0

The staff was very helpful and the process was easy.

MICHELLE W. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Friendly helpful staff

JONATHON B. 
Rating:
1.0

The location smelled horrible the representative didn't hook the trailer up and instructed me to amd gave me misinformation about dropping the trailer off at a different location in town which I wanted to do at another location 6 miles from the location I picked the trailer up from

Cheryl C. 
Rating:
5.0

Customer did not leave a comment.

Alvin B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHERDARNE M. 
Rating:
2.0

This location is not staffed. Signs posted on the door were not helpful however when you call the number posted on the door the lady who answered was courteous and helpful.

RYAN G. 
Rating:
5.0

Cathy was great to work with and very helpful!

Marc P. 
Rating:
3.0

Customer did not leave a comment.

TERRANCE C. 
Rating:
5.0

Very friendly and helpful!

Liam V. 
Rating:
4.0

Customer did not leave a comment.

ROBERT K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Always have car and motorcycle trailers at this location it's the perfect spot for pickups.

Christopher A. 
Rating:
5.0

The agent was VERY kind and courteous. Great customer service.

Douglas B. 
Rating:
5.0

Great service. Milk and cookies.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Marques H. 
Rating:
5.0

Thank you for your outstanding customer service.

Albert G. 
Rating:
5.0

Nothing at this time. Thank you for making this experience excellent.

ALBERT G. 
Rating:
5.0

Fast, friendly and affordable!

Marla C. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
2.0

We never received a PIN in order to pick up our vehicle prior to the location opening. We were supposed to pick up at 8 am and the location didn't open until 9 am. This poor communication cost us time and money.

Alan M. 
Rating:
5.0

The Ursula representative went way above what I expected to make sure all my needs were taken care of. She also took the time to go back to the truck I had rented to find an item that had been left behind. She made a tough day a little less tough. Thank you

James F. 
Rating:
5.0

The staff was extremely helpful and professional. A very quick and easy transaction. I highly recommend this location because of the friendly staff.

CHRISTIANLUIS G. 
Rating:
5.0

Customer did not leave a comment.

roosevelt C. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Sam R. 
Rating:
5.0

This is my 1st time Hooking up a trailer she helped me she was patient I couldn't ask for more Experience person..

Jason T. 
Rating:
3.0

Hard to enter and exit

moore H. 
Rating:
5.0

I've already recommended this location to every one I know that Drag races that doesn't have a trailer and I'm getting ready to go back a rent it again for the track Thank you U-Haul

Christopher D. 
Rating:
5.0

KATHY IS THE BEST! SHE'S FAST AND FRIENDLY. PROVIDED AWESOME CUSTOMER SERVICE!

MONA K. 
Rating:
5.0

Customer did not leave a comment.

joyce D. 
Rating:
4.0

Customer did not leave a comment.

ReLada H. 
Rating:
3.0

Easier and better marked entrance.

Marc B. 
Rating:
5.0

The door to the trailer stuck really bad making it tough to open and close. Could use some maintenance.

Kaitlin G. 
Rating:
5.0

Customer did not leave a comment.

ADANANTONIO S. 
Rating:
5.0

Customer did not leave a comment.

Kitomila T. 
Rating:
5.0

Customer did not leave a comment.

Leon D. 
Rating:
5.0

Customer did not leave a comment.

Maurice K. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
4.0

White Plains wasn't my original pick up location. Originally, my pick up place was Chester, MD, the day before pick up I received call indicating my new pick up was Edgewater, MD. The day of pick up I go to Edgewater/BP gas station location to pick up and was advised the truck wasn't there and he couldn't help us period. We called customer service and then escalated higher. I lost 3-4 hours of moving time and paid movers due to UHAULS inadequate moving process. Bottom line you make a reservation to pick up truck, but you are unlikely not to have a truck at pick up day, and then it's your responsibility to find another truck. Not a good way to run a business but understand why folks continue to use the company as the rental prices are budget friendly for folks on a tight budget. Good luck, you'll need it!

Jennifer C. 
Rating:
5.0

Great service!

Mark E. 
Rating:
5.0

This was an excellent experience with helpful and professional staff at both locations. The trailer safely transported my 1967 to its new home and the equipment was easy to use.

Andrew A. 
Rating:
2.0

Clean inside of trailer. Have someone there to assist with lifting and connecting trailer

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Good location

Alex C. 
Rating:
5.0

Kathy was totally awesome with helping me. Really assisted me with everything need and all information I need. The next time I need an U-Haul I'm going to see Kathy at Complete Self Storage.

Eric T. 
Rating:
5.0

Customer did not leave a comment.

Sidney S. 
Rating:
5.0

Customer did not leave a comment.

Antenette W. 
Rating:
5.0

Rental location was great! Website reservation not so much. Wanted to rent a tow dolly and the website made me do a one way rental and would allow me to return the dolly at the same location I picked it up. So of coarse the rental cost a lot more. Rental location was able to adjust the rental to make it a local rental instead of a one way rental but they shouldn't have had to do that.

NEVIN B. 
Rating:
5.0

Customer did not leave a comment.

NELSONGIOVANNI M. 
Rating:
5.0

Very helpful and great service.

Young P. 
Rating:
5.0

Super friendly staff, the go to spot to rent!!

Manuel C. 
Rating:
5.0

Shanelle was wonderful to work with! Very accommodating to my needs with the rental!

Ronald C. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
2.0

Customer did not leave a comment.

PAMELA H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
3.0

It was difficult to return the truck due to the heavy traffic entering the Crab restaurant that is adjacent to the self storage office. My other concern was where to park the truck. It was relatively impossible to locate where after hour trucks returns should parked. Signage with clear instructions or a post on U haul's website would be very helpful in assisting customers when the business is closed. Thank you.

Kimberly D. 
Rating:
5.0

Customer did not leave a comment.

antonio B. 
Rating:
5.0

Yes

CHARLES A. 
Rating:
5.0

Customer did not leave a comment.

Krystal N. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
4.0

Customer did not leave a comment.

Lance L. 
Rating:
5.0

Customer service was excellent!!! Had a great experience.

Tirrell B. 
Rating:
4.0

Customer did not leave a comment.

Colin V. 
Rating:
5.0

Receptionist very nice.

Gregory B. 
Rating:
5.0

I don't remember the young lady name. She was very helpful and knowledgeable. She call me to remind me the pickup time, and also said of i was running late that she could help with that as well. Thank you

lyndon L. 
Rating:
5.0

N/A

Albert B. 
Rating:
5.0

Great customer service! Just one small comment: After heavy storms the day before the cargo floor was a bit wet when we picked up the truck - Would be great to have it wiped down.

MELISSA N. 
Rating:
5.0

The staff was very friendly and willing to help in all aspects.

donald D. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Everything went extremely well considering it was the end of the month and people were traveling for the long weekend

Robert A. 
Rating:
3.0

Be open on Sundays with a customer service agent on site.

Traci S. 
Rating:
5.0

Kathy was magnificent!!! Saved the day!!!!

alfred M. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Very helpful and with a smile

Hans F. 
Rating:
5.0

KATHY was very friendly and professional. She was very thorough and was always smiling.

Billy A. 
Rating:
5.0

Customer did not leave a comment.

HENRY P. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

It was an easy transition

Barry M. 
Rating:
5.0

Very nice and professional , my truck was not there ,yet she did what was needed so that I had something , will always remember the service and effort she gave to make the best out of a bad situation

John R. 
Rating:
3.0

I got a call 3 days later saying I never returned my vehicle. So I guess just improve their ability to process paperwork and whatever they need to do in the computer system when someone returns a truck.

MARTINA W. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHDAVID G. 
Rating:
4.0

Clearer signs for entry. It was a tad bit confusing trying to get to the actual parking lot to return the truck; but after a few U-turns, we figured it out.

LaQuoi S. 
Rating:
5.0

We need more people like cathy in this world. She went above and beyond for me. I have never had service like this before. I was very satisfied. Thanks Jessica

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

reservation was @ Cove Point, Great Experience. Pick up @ White Plains, Receptionist was Great, truck could have been a little cleaner inside but good experience. Looked well maintained.

Diane W. 
Rating:
5.0

If your rating was 10 I will give the service manager a 10 plus . She answered all the questions in a professional manner.

James W. 
Rating:
2.0

I like the convenience of full self service!

TONYA C. 
Rating:
5.0

With all that is going on, the staff was very helpful and professional. Thanks for making it simple

JEFF R. 
Rating:
5.0

Customer did not leave a comment.

Diane R. 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
4.0

Customer did not leave a comment.

David M. 
No reviews have been submitted for this location.

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