Customer Reviews for Complete Self Storage
(U-Haul Neighborhood Dealer)

607 reviews

4724 Crain Hwy   White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

(301) 392-0075

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(301) 392-0075

4724 Crain Hwy
White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very good experience.

William S 
Rating:
5.0

I really appreciate the service. It was excellent. I would recommend my family and friends to them and thanks so much. I really appreciate your help.

cheryl v 
Rating:
5.0

Customer did not leave a comment.

SHENEQUA C 
Rating:
5.0

Customer did not leave a comment.

Taurus D 
Rating:
5.0

Thanks job well done

Floyd T 
Rating:
5.0

Customer did not leave a comment.

Karym T 
Rating:
5.0

It was very easy. The lady came out and took the keys and we were done.

David S 
Rating:
5.0

Customer did not leave a comment.

Audra M 
Rating:
5.0

This is the only location I rent from. They always have a wide variety of equipment available.

Oliver W 
Rating:
5.0

Customer did not leave a comment.

gwen m 
Rating:
5.0

Customer did not leave a comment.

Brittney M 
Rating:
4.0

Customer did not leave a comment.

Monica K 
Rating:
5.0

This is the only location that I use!!!! They always have equipment and I’m always treated like a V.I.P.

Oliver W 
Rating:
5.0

Customer did not leave a comment.

Romania B 
Rating:
3.0

THE VAN WE RENTED SMELLED HORRIBLE AND THEY HAD THESE AIR FRESHENERS IN THE CARGO AREA.

MICHAEL S 
Rating:
5.0

Only issue I have is I realize I left my easy pass transponder in the truck and I’m calling the day after I dropped it off and have been trying for 2 1/2 hours and no one answers the phone and the voicemail is full

BARBARA C 
Rating:
1.0

Wrong person email

Brittany H 
Rating:
5.0

Always a great location to rent trucks,location Always clean and customer service deserves 5 stars.

RICHARD G 
Rating:
5.0

Great customer service,,agent makes every effort to make rental go smoothly, highly recommend this location for your rental.

RICHARD G 
Rating:
4.0

Very convenient location to drop off the rental truck.

MILTON C 
Rating:
3.0

No issues, helpful people for drop off.

Daniel C 
Rating:
5.0

Nothing

miquel B 
Rating:
5.0

Customer service was outstanding, thank you Mrs Mills

Kurt M 
Rating:
5.0

Easy to pick up and drop off

Latonya E 
Rating:
5.0

When a truck is returned, be sure to carefully inspect for more than debris. Some people are leaving behind roaches and fleas.

Velda J 
Rating:
5.0

Customer did not leave a comment.

Quentin G 
Rating:
4.0

Customer service was excellent! Only issue was that there were roaches in the back of the truck. Otherwise everything was good.

Omar M 
Rating:
4.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

scott S 
Rating:
5.0

Nothing! One of your best locations!

Leonard M 
Rating:
5.0

Customer did not leave a comment.

Trista H 
Rating:
4.0

Truck was as presented, clean and serviceable. One thing I'd recommend is NOT using Armor All type products on the floor mats and step up. I slipped getting in the first time and fell backwards off of the truck. No injury beyond my pride.

John F 
Rating:
5.0

Customer did not leave a comment.

Alexis G 
Rating:
4.0

Miss Carolyn is truly amazing. Her knowledge, her support, her enthusiasm, was instrumental in my renting a uhaul from that location. In the future, I will most definitely go back there first. I simply can not say enough good things about Miss Carolyn. I wish more companies had someone like her.

Darin W 
Rating:
5.0

Customer did not leave a comment.

Sylvester R 
Rating:
4.0

Interior of the truck was immaculate. Cleanest U-Haul I have ever rented.

Brandon H 
Rating:
4.0

Manager was very thorough and professional

JERRY B 
Rating:
5.0

Great experience

RENEE A 
Rating:
1.0

Your employee needs some more training and experience!!!!!

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

FRANCINE C 
Rating:
5.0

Customer did not leave a comment.

Craig C 
Rating:
5.0

Customer service was great. Equipment worked well.

Marrion A 
Rating:
5.0

I have used this location 3 times within the last 5 months and my experience every time has been excellent. The uhaul representative was always friendly, attentive, and provided exceptional customer service.

Davina H 
Rating:
5.0

Customer did not leave a comment.

IRVIN S 
Rating:
4.0

Customer did not leave a comment.

Tuawna J 
Rating:
5.0

All was good

Kareem L 
Rating:
2.0

First time experiencing the new share 24 hr drop off. I love the convenience of dropping off whenever but the location drop off was confusing. I saw where the other trucks were parked but could not figure out how to get it back there. Had to squeeze through a parking lot of other cars and drive through a do not enter sign to get it behind the building. Also once behind the building, it was limited lighting. Using the app was very good and easy to do. But I would recommend another legal entrance to return especially for the 26 footer trucks. Also add extra lighting in case customers drop off when its late. I could not tell if the area was clean because of limited lighting and because of the limited lighting to me was not inviting. At least post visible sign that can be seen at night to guide customers to where to park. I would recommend to a friend if there were a better entrance for the bigger trucks and extra lighting where to park the trucks. Thank you.

Eric R 
Rating:
3.0

As soon as I got the uhaul I stopped and a can of Marijuana rolled from underneath and hit my foot I would have went to jail had I got pulled over not a good showing tells me you don't clean your vehicles

John C 
Rating:
5.0

The person at the drop off was also friendly and helpful. She assisted with removing the trailer from the hitch. I needed the help.

William D 
Rating:
4.0

Customer did not leave a comment.

Tim J 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

TERRENCE L 
Rating:
5.0

Friendly people and drop off was easy!

Brian S 
Rating:
5.0

This is my second time renting from this location and I have always received quick and exceptional customer service.

Davina H 
Rating:
3.0

The attendant was very very courteous and friendly. It felt like genuine southern Maryland hospitality.

Kenneth B 
Rating:
3.0

Customer did not leave a comment.

ZILPHA O 
Rating:
4.0

Customer did not leave a comment.

JERRY B 
Rating:
5.0

Customer did not leave a comment.

Benjamin M 
Rating:
5.0

Customer did not leave a comment.

Lisa H 
Rating:
4.0

Customer did not leave a comment.

Perry B 
Rating:
5.0

Customer did not leave a comment.

Kendra S 
Rating:
5.0

Customer did not leave a comment.

Janet W 
Rating:
5.0

Customer did not leave a comment.

Matthew W 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

NONE of the outlets for a phone charger worked, kind of hard to use a map to move if your phone is dead.

Remington L 
Rating:
5.0

Customer did not leave a comment.

JERRY B 
Rating:
3.0

Customer did not leave a comment.

Robert K 
Rating:
5.0

Customer did not leave a comment.

Cindy G 
Rating:
5.0

Fast and easy experience. I was provided exceptional customer service.

Davina H 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
5.0

Outstanding as usual

Kevin C 
Rating:
4.0

Customer did not leave a comment.

Melissa T 
Rating:
5.0

Customer did not leave a comment.

Jeffery K 
Rating:
5.0

This location always has available equipment and the lady is extremely knowledgeable and helpful. I will only rent from this location!!!!

Oliver W 
Rating:
4.0

The lady I worked with was fantastic and easy to work with. If my future needs prove I need to use U-Haul services I will definitely use this location and her services!

Jeff C 
Rating:
5.0

Customer did not leave a comment.

gustavo m 
Rating:
4.0

Customer did not leave a comment.

Charles R 
Rating:
5.0

The lady was so understanding and helpful. I will come back.

Danielle C 
Rating:
5.0

Customer did not leave a comment.

Richard E 
Rating:
5.0

Customer did not leave a comment.

firona f 
Rating:
5.0

Customer did not leave a comment.

Cedric S 
Rating:
5.0

Excellent customer service! Front desk rep is professional, helpful, and thorough in handling U-Haul transactions. Recommend this place !

Shelley F 
Rating:
5.0

I don’t know the woman’s name, but she is the biggest reason I continue and will continue to go to this Uhaul dealer for all of my Uhaul rentals She is professional, helpful and a joy to work with

Benjamin L 
Rating:
5.0

Have a wider variety of moving boxes.

Henry P 
Rating:
5.0

Customer did not leave a comment.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Leslie J 
Rating:
5.0

Everything was great. Very friendly and helpful

Hilton B 
Rating:
5.0

The clerk was absolutely wonderful and made the transaction the easiest we have ever had out if our previous experiences combined.. highly recommend this location

Janice S 
Rating:
5.0

Customer did not leave a comment.

Freddy S 
Rating:
5.0

Carolyn was wonderful.

Juanita C 
Rating:
1.0

I was charged a $20 after hours drop off charge when I dropped it off around noon. The sign said they were open but I got to the door and a sign said they stepped away and would be back in 10 minutes. I parked out front where it was the most obvious to park and a lady comes running to my car telling me to pull it around back. There was a giant Do Not Enter sign posted so it's impossible to know that they want you to park there. And nothing posted at the drop off box, either. The lady left after telling me to pull around back but gave no direction as to where to park. So there was no person to assist me, help me get my car off the carrier, nothing. After I got my car off the transport I left. 20 minutes later I get a call that I need to return and un-hitch the transport from the moving truck. That was a first. So she charged me an after-hours fee because I would not drive all the way back to disconnect it. She should have been there, or someone else there to give direction of she wanted it a particular way. I was totally upset with her experience after having the best experience between the staff on the 800 number who took my reservation on such short notice after our moving company was a no-show. The woman who assisted me have me a coordinator number to someone in Vegas who pulled the truck and transport together insanely quickly and was so helpful and pleasant over the phone. 10 stars and an A++ for St. George Bluffs location, your phone representative, and the coordinator. 0 stars and an F for failure to the Crain Hwy location in White Plains. I was also disappointed that Bryans Road, MD location wouldn't take anymore trucks. I have used them in the past and they have always been fantastic, too!

Shawn W 
Rating:
5.0

Customer did not leave a comment.

SHELBY B 
Rating:
5.0

Customer did not leave a comment.

brad a 
Rating:
4.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

The agent was wonderful! The remote checkin is horrible!!!!!!!

APRIL D 
Rating:
5.0

Caroline was amazing. This was my second time at this location. I would definitely recommend my friends to utilize this location. Caroline is an asset to your organization.

Eric J 
Rating:
3.0

Everything went smooth. No complaints.

TAJUANA F 
Rating:
5.0

Customer did not leave a comment.

Earl F 
Rating:
1.0

The AC didnt work. I had to change my reservation pickup time twice because she wasnt there the first 2 times. You could hear the wind coming through the drivers door while you drove. Worst experience i have ever had. Will not book with uhaul again after this.

Alexus B 
Rating:
4.0

Check gas tank. We only had a eighth of a tank of gas. We were luck a gas station was close by.

Polly B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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