Customer Reviews for Complete Self Storage
(U-Haul Neighborhood Dealer)

522 reviews

4724 Crain Hwy   White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

(301) 392-0075

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed

Services at this Location:

Contact Us

(301) 392-0075

4724 Crain Hwy
White Plains, MD 20695
(Rte 227 and Willets Crossing Rd)

Services at this Location:

Hours

  • Mon–Fri
    9 am–5 pm
  • Saturday
    9 am–1 pm
  • Sunday
    Closed
Special Operating Hours
  • 11/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Leslie J. 
Rating:
5.0

Everything was great. Very friendly and helpful

Hilton B. 
Rating:
5.0

The clerk was absolutely wonderful and made the transaction the easiest we have ever had out if our previous experiences combined.. highly recommend this location

Janice S. 
Rating:
5.0

Customer did not leave a comment.

Freddy S. 
Rating:
5.0

Carolyn was wonderful.

Juanita C. 
Rating:
1.0

I was charged a $20 after hours drop off charge when I dropped it off around noon. The sign said they were open but I got to the door and a sign said they stepped away and would be back in 10 minutes. I parked out front where it was the most obvious to park and a lady comes running to my car telling me to pull it around back. There was a giant Do Not Enter sign posted so it's impossible to know that they want you to park there. And nothing posted at the drop off box, either. The lady left after telling me to pull around back but gave no direction as to where to park. So there was no person to assist me, help me get my car off the carrier, nothing. After I got my car off the transport I left. 20 minutes later I get a call that I need to return and un-hitch the transport from the moving truck. That was a first. So she charged me an after-hours fee because I would not drive all the way back to disconnect it. She should have been there, or someone else there to give direction of she wanted it a particular way. I was totally upset with her experience after having the best experience between the staff on the 800 number who took my reservation on such short notice after our moving company was a no-show. The woman who assisted me have me a coordinator number to someone in Vegas who pulled the truck and transport together insanely quickly and was so helpful and pleasant over the phone. 10 stars and an A++ for St. George Bluffs location, your phone representative, and the coordinator. 0 stars and an F for failure to the Crain Hwy location in White Plains. I was also disappointed that Bryans Road, MD location wouldn't take anymore trucks. I have used them in the past and they have always been fantastic, too!

Shawn W. 
Rating:
5.0

Customer did not leave a comment.

SHELBY B. 
Rating:
5.0

Customer did not leave a comment.

brad A. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

The agent was wonderful! The remote checkin is horrible!!!!!!!

APRIL D. 
Rating:
5.0

Caroline was amazing. This was my second time at this location. I would definitely recommend my friends to utilize this location. Caroline is an asset to your organization.

Eric J. 
Rating:
3.0

Everything went smooth. No complaints.

TAJUANA F. 
Rating:
5.0

Customer did not leave a comment.

Earl F. 
Rating:
1.0

The AC didnt work. I had to change my reservation pickup time twice because she wasnt there the first 2 times. You could hear the wind coming through the drivers door while you drove. Worst experience i have ever had. Will not book with uhaul again after this.

Alexus B. 
Rating:
4.0

Check gas tank. We only had a eighth of a tank of gas. We were luck a gas station was close by.

Polly B. 
Rating:
5.0

Ms. Carolyn was excellent

Ruta A. 
Rating:
5.0

Awesome service at the rental place in white plains in referance to their uhaul rentals. They have taken care of me pretty well,everytime I use them. I highly recommend

RICHARD L. 
Rating:
5.0

This is the only place that has what I need “EVERY TIME”!!!!! She is always a joy to rent from. I will only rent from her.

Oliver W. 
Rating:
2.0

I dropped off after hours and the location to drop off was unclear, apparently you are to turn where the sign states do not enter. I tried to call customer service for assistance and was in hold an extended period and had to go to 7-11 and ask worker for assistance and a customer helped us by say go in the do not enter way. It was an horrific after hour return to the 1st time visit location.

Sonia P. 
Rating:
1.0

I need to speak with management. I've been trying to call, to rectify this, but the wait times are too long. I told the lady at the desk I would return Thursday or Friday. She told me not the rate would be higher for the weekend. I found out that she put me down for Thursday, which was good because I was already finished Thursday evening. When I got the truck, I told her I would like to drop it off in district heights (where I moved to) and she said that was fine if I found a location, but if there wasn't one to return it back at their location. Thursday night I looked up locations and there was many of them, which when I looked back at my receipt she put me down to return it at their location. So not only was I being charged for another day (Friday) which was not needed, I got charged for the weekend rate. Then come Friday she was calling my phone rushing me and saying I couldn't drop it off to a locations 5 mins away from me. I told her I had to wait for someone to watch my kids and be able to follow and pick me up (which was about an hour ride, when I wanted to drop it off at another location) I had then talked to another person (a manager, I assume and told him my issue and he said he wouldn't charge the weekend rate, which I feel like I shouldn't of been charged the extra day as well. AFTER I DROP the truck off and finally get the emailed receipt, I still see where they charged me the weekend rate. Can someone please contact me about this issue. They were not friendly and rushing and did not listen to my concerns in the beginning while giving me the wrong info. She told me I could drop it off in district heights, but then told me the day of that I couldn't cause they scheduled another appointment. So now I was charged an for extra day, more money per mileage (weekend rate), and had to drive an hour back to the location when I could have taken it back Thursday night when I was finished using it, got the week day rate, and it was only 5 minutes from my new house. A lot of misleading info from them, and a lot of money that I had to pay for no absolute reason, when she told me the wrong information.

marissa P. 
Rating:
4.0

Customer did not leave a comment.

DENISE K. 
Rating:
5.0

Friendly, knowledgeable and helpful

Gregory C. 
Rating:
4.0

This lot was out of our way for the purposes of our pickup. We lost valuable time on our move. It would be better if the reservation process was improved to offer more than 16 hours notice on where to pick up. Even better would be the ability up front to reserve at a specific location with a guaranteed pick up at that place. If the equipment wasn't available at your first choice, then having the ability to select the site that was on the way for us. The app is not user friendly and could also use some work. The reservation showed up in the app incorrectly for drop off location and gave a time of 9 am however the contact the was emailed didn't have a time on it. Yes, the pickup in White Plains was smooth and the vehicle wax clean, but again, almost 2 hours out of our way on the initial moving day.

Kris D. 
Rating:
3.0

Equipment was a little dirty, but the lady did sweep out the truck. The truck was not the best that I could have been given, but it was okay. The gas tank was just above a quarter of a tank and was returned the same way. No problem otherwise! She was very nice!

karen H. 
Rating:
3.0

I had reserved ground level storage unit but they said it's not available and already paid extra for the unit.

Anandrao B. 
Rating:
4.0

Customer did not leave a comment.

Jermykl S. 
Rating:
4.0

This location was over and hour away from my preferred location, which was very inconvenient.

Rebecca P. 
Rating:
5.0

Customer did not leave a comment.

Earl G. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
4.0

Customer did not leave a comment.

Uria E. 
Rating:
5.0

T

Clarence L. 
Rating:
5.0

Customer did not leave a comment.

Stuart R. 
Rating:
5.0

Your representative Caroline, at the White Plaines location has excellent customer service!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
4.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia J. 
Rating:
5.0

I was told that I could drop off at any uhaaul dealer. Two drop off locations turned me away and were little help.

Jerome M. 
Rating:
5.0

Customer did not leave a comment.

Darlene H. 
Rating:
3.0

Customer did not leave a comment.

Bill B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

When I first arrived the location was closed (approximately 11:30am). I was told that I could leave the tow dolly there by a uhaul representative at another location (couldn't leave at their location because they didn't have space), but when I called the Uhaul 800 number I was told that the location did not offer drop off service. The representative for the 4724 Crain Hwy location showed up around 12.07pm.

DOUGLAS C. 
Rating:
1.0

This location tried to overcharge on the mileage… I had proof of beginning and ending mileage is the only reason they decided to drop the charges

Billy S. 
Rating:
5.0

Wonderufl and energetic service. KUDOS!!!!

Bryant C. 
Rating:
5.0

Customer did not leave a comment.

Tori T. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Mario R. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Well done quick and easy rental

WILLIAM N. 
Rating:
4.0

The customer service rep on duty was extremely pleasant and professional. She made the experience enjoyable. Should I need to rent from U Haul again I would definitely use this location!

Edward K. 
Rating:
5.0

Customer service was very good

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Smooth process, liked lady at desk

William S. 
Rating:
5.0

Courious and helpful staff.

Joel L. 
Rating:
5.0

Much better ten last pick-up (different location). The lady was very helpful and even helped hook up trailer.

Michael M. 
Rating:
5.0

Actually I was confused but called the 1-800 number. The customer service was great and helped me and guided me to the right location. I was at the right location and got confused as I thought I needed a code to get in the gate. I needed a code to get the key. It all worked out! After I drove back to the right location, I was able to go through the self check in service. I would do it again but prayerfully no time soon!! Lol The process was easy on check in and on the return!

Keisha P. 
Rating:
5.0

It was a very easy process. My customer service representative was friendly and helpful. She made sure I was comfortable and answered any questions I had. I would definitely recommend this site to a friend

RAYMOND G. 
Rating:
5.0

i rented from white planes maryland and the it was great.

ARMELIOUS A. 
Rating:
5.0

Very friendly and helpful

MICHAEL K. 
Rating:
5.0

Lady very helpful and quite pleasant

John H. 
Rating:
3.0

Customer did not leave a comment.

Leonard G. 
Rating:
5.0

Customer did not leave a comment.

Cynthia W. 
Rating:
5.0

Yes, the lady at the front desk was very friendly and helpful! Great customer service overall!!

FRANCIA M. 
Rating:
3.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

WENDELL B. 
Rating:
5.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

RICCO D. 
Rating:
5.0

Great Personable staff.

CORY P. 
Rating:
5.0

Easy in, easy out.

MICHAEL D. 
Rating:
5.0

Very professional

george B. 
Rating:
5.0

Customer did not leave a comment.

NEAL W. 
Rating:
5.0

The customer service rep was very nice and friendly.

Matthew I. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

The attendant was excellent!

Arvid L. 
Rating:
4.0

The location was hard to find, particularly since it was associated with a restaurant site and was not clearly marked as a UHaul site.

DEAN K. 
Rating:
5.0

Customer did not leave a comment.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHBENJAMIN S. 
Rating:
4.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

KIM H. 
Rating:
4.0

Dropped off here.

Travis Craig B. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY M. 
Rating:
5.0

This Uhaul location was excellent! Clean, quick, and very efficient and kind customer service! Will definitely rent from this location again.

JOHN L. 
Rating:
5.0

Customer did not leave a comment.

DONETTA S. 
Rating:
5.0

The owner was extremely helpful & accommodating

Tammy H. 
Rating:
5.0

Awesome customer service, speedy check out and check in, equipment in good condition

Michael R. 
Rating:
5.0

No comment.

Henry W. 
Rating:
5.0

Looooove the customer service at this location! Awesome personnel!

JERMAINE MAURICE D. 
Rating:
5.0

Service was Excellent renting and return Flawless !!!!

Wayne R. 
Rating:
5.0

Don't know of anything. Service was great. Agent was very helpful. Would be back again.

Donald G. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

JOSEPH J. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
5.0

Customer did not leave a comment.

CRAIG A. 
Rating:
5.0

Very satisfied customer

Dale T. 
Rating:
5.0

Nothing that I can think of. Customer service was great. No complaints.

Thomas J. 
Rating:
1.0

Don't try to charge them twice nada Better customer service !.

Deandre E. 
Rating:
5.0

Outstanding customer service

roger B. 
Rating:
5.0

Customer did not leave a comment.

John V. 
Rating:
5.0

Everything is perfect, the attendant is friendly, helpful, professional, Thank you.

MARVIN R. 
Rating:
5.0

The 24-7 self check-in was extremely convenient and efficient.

Caitlin S. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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