When I arrived to pick up my truck I was told there were no blankets available and I had reserved 2 dozen of them. Needless to say I was not impressed that I had no blankets to pad my furniture with and I feel this was not acceptable.
Peggy D
Customer Reviews for Complete Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I don’t have a problem with this location. I do have a problem with the Uhaul app. It is NOT user friendly! It is slow and non responsive. It is impossible to know if it is uploading or if it is just stuck and then if you don’t complete the self check in you are charged a $20 fee. For a company that is working through the app with self check in and self check out, it is a very poor representation.
Robert Wpick up was accomplished by use of my cell phone. All went well until terms and conditions box was to be checked. The check box would not accept my finger touch. Progress on completing the application stopped. I contacted the chat line. No worker had knowledge as to what problem was causing the situation. I called for assistance from a person. The person from U-Haul who I spoke to had no idea what to do. I was told the app. was not working and I should go to the web site. I did so but still same problem. Finally, I was able to speak to a supervisor who promptly told me I need to highlight the consent words at the end of each disclaimer. I had only highlighted the first. After going to the end of the second disclaimer, I highlighted the consent and the program allowed me to continue. I spent more than an hour sitting in the truck before I was advised of the simple error by an U-Haul employee. This should have all bee avoided if the employees were educated to help with this simple error as the supervisor was able help me. It took an hour before I was allowed to reach the person with knowledge on the program. Sad
Richard BThe location was fine. They problems I encountered were that the website must have been overloaded because as I was registering online the website kept freezing up on me; I ended up being on the phone 45 minutes with the representative just to pick up a truck. The rep I spoke with was super great; her name was Nancy. I also had a very hard time with the padlock on the lockbox used to store the key to the truck. A piece of it actually broke off and I had to use my shirt to open the lock. It seemed to be rusted & very difficult to use. I would use U-Haul again but probably not this pick up spot.
Teresa I