Customer Reviews for Complete Towing & Recovery
(U-Haul Neighborhood Dealer)

281 reviews

1398 S State St Ste F   San Jacinto, CA 92583

(951) 765-8985

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(951) 765-8985

1398 S State St Ste F
San Jacinto, CA 92583

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

SHEILA BOHNE H. 
Rating:
3.0

The gas was marked incorrectly and unfortunately I didn't catch it. I drove 40 miles and it cost me $26 to replace the gas they said I used.. Obviously, you can see something is wrong here. Not pleased with whoever marked the mileage, they should be more careful.

DEBORAH H. 
Rating:
5.0

Customer did not leave a comment.

CAROLINA R. 
Rating:
4.0

The truck had something sticky on the floor and upon first opening it had an it for. Otherwise everything was good.

SHIRLEY P. 
Rating:
5.0

Customer did not leave a comment.

Curtis L. 
Rating:
1.0

take a photo of the gas gauge, they will claim its not to their standards, since you signed the contract its their word against yours and they win,TAKE A PHOTO or they will charge 32.00 for 5.00 dollars worth of gas....a big rip off to the clients.

Carmen G. 
Rating:
1.0

they were rude wouldnt give me the time i needed it the were trying to cut my tim e saying that there was another resorvation for the truck i had then lied about my payment not going through and wouldnt except another payment then billed me after i left guy was rude as hell

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

This time around they amazed me great help thank you.

MARCOS R. 
Rating:
5.0

Not much

FRED T. 
Rating:
3.0

Make sure trailers are cleaned out before rental mine had glass and trash

MARCOS R. 
Rating:
5.0

Clean the vehicle before the next person... it smelled like cigarette smoke..

JUANITA P. 
Rating:
5.0

Customer did not leave a comment.

Aldrena H. 
Rating:
5.0

Friendly, courteous, and quick service. Will definitely use again in the future if the need arises

Nelly H. 
Rating:
5.0

Customer did not leave a comment.

JANICE N. 
Rating:
5.0

Fast .pro.& friendly

JOSE G. 
Rating:
3.0

Customer did not leave a comment.

BENITO V. 
Rating:
5.0

Customer did not leave a comment.

Nicole B. 
Rating:
5.0

Just just need to stock moving blankets. They were very professional and friendly and I was in an out in very few minutes.

Lucille M. 
Rating:
1.0

Over charged and was not open at the time of pickup

James S. 
Rating:
1.0

Too much to type! Just wow! Please feel free to call me for a review. I will NEVER go there again and I use UHAUL often.

PORTIA B. 
Rating:
4.0

Service was friendly and quick

David M. 
Rating:
5.0

Customer did not leave a comment.

Wes R. 
Rating:
1.0

I ordered my truck online from Socal Hay and Grain Uhaul on Inez St in Hemet Ca. When I arrived to this location my truck was not there nor a reservation I had made online. I was told they did not have any reservations for me, so the lady called another location on 1398 State St in San Jacinto Ca called Complete Towing and Recovery where they somehow had all my reservation info. I ended up driving to that location wondering how and why my pick up location was changed without letting me know. So the man at this new location stated sometimes that happens but couldn't really give me a better explanation. But he did confirm I ordered a dolly with the truck that was available, but not the furniture pads I ordered. So he mentioned that when when I get to the drop off location in Los Angeles I can get reimbursed for that. Well I left that location with my truck and arrived to my destination to pick up my moving furniture and I noticed there was no ramp on the truck or a dolly to move all my belongings! Im very upset and dissatisfied with the whole situation. I was not able to move all my furniture because no dolly was provided or a ramp I had paid for. This has been very inconvenient and time consuming for me. I would like my whole refund or get comped for next week sat when I have to move the rest of my belongings. This is unacceptable and bad customer service. I would like a manager to please call me back ASAP. Thank you!

Jeanette R. 
Rating:
5.0

Truck was making a noise under the box. ABS light turned on in the truck but then turned off an hour later.

Anthony E. 
Rating:
5.0

Customer did not leave a comment.

LESLIE G. 
Rating:
4.0

They were so helpful had a warm spirit and I appreciated him very much I would definitely go back to this location and recommend it also

April W. 
Rating:
5.0

Awesome customer service!!!

MARGARET B. 
Rating:
5.0

Customer did not leave a comment.

Joseff G. 
Rating:
5.0

Flexible with making changes to my reservation for the need of my move.

Armando M. 
Rating:
5.0

Customer did not leave a comment.

Pamela E. 
Rating:
2.0

Truck was full of dirt and i was moving a couch. I glad it was trap or my couch would have been dirty. Next time I know to inspect the truck the truck from this location I have never had a dirty truck before.

WILLIETTA C. 
Rating:
1.0

No one told me a price or gave me any information untill I was picking up the equipment. Had to pickup the auto transport and add over 100 miles to an already long move. When I paid for the truck was informed everything was covered. Never asked about insurance and added$70 insurance policy. Then when I got to the other uhaul I am informed I owe another $325.00 and asked about insurance and got the $40 dollar insurance policy because I had no idea about the previous $70 policy. No one ever gave me a quote no matter how many times I asked.

SHAWN H. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
4.0

Customer did not leave a comment.

Allison R. 
Rating:
5.0

none.

Joe O. 
Rating:
5.0

I was charged for safe mover $14.99 on the final billing after I dropped off the uhaul when I specifically chose online not to have it, and declined insurance. I was pretty bummed to be charged that additional fee. I would like to reimbursed that amount. But the customer service at the uhaul pick up location was amazing.

Jamie B. 
Rating:
4.0

Customer did not leave a comment.

Edgar C. 
Rating:
3.0

Headlight was out. No direct number for location. Had a lock out and took service 3 hours to arrive. Then they were going to recover truck vs.. get keys.. awful communication

Catrina M. 
Rating:
5.0

Every think went well just the returning I did like they were closed when I returned didn't know where to put the keys had to figure it out but I did but overall everything went well

Jerry M. 
Rating:
5.0

Customer did not leave a comment.

Yohel R. 
Rating:
4.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel A. 
Rating:
3.0

Customer did not leave a comment.

edward K. 
Rating:
1.0

Poorly lit. Mobile system not working. Customer service of 1(800) telephone number poor. Long wait times. I was kept on hold more than 20 minutes.

IRENE K. 
Rating:
5.0

Everyone was very nice.

Catherine F. 
Rating:
4.0

Customer did not leave a comment.

roy G. 
Rating:
4.0

Customer did not leave a comment.

Charles S. 
Rating:
4.0

Good experience, thank you.

Nelly L. 
Rating:
5.0

Mark was very professional

Chadaya H. 
Rating:
5.0

Great customer service. The guys get you in and out.

Sharlenea A. 
Rating:
5.0

Customer did not leave a comment.

Jami B. 
Rating:
5.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

The first person that answer my phone call was not very help ….I called the second time and the person was very help and very professional as well the third person I was transferred . Thank you

irene D. 
Rating:
5.0

N/A. Thank you for awesome and friendly service!

Federico G. 
Rating:
2.0

the air did not work for more than 20 min. and it needs to be aligned.

Virginia K. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
3.0

my reserved trailer was not there. I had to go to another location for another trailer

BERTHA L. 
Rating:
5.0

Customer did not leave a comment.

Eli C. 
Rating:
5.0

Inside was clean but truck was dirty

Nancy K. 
Rating:
5.0

Have a drop box for the after hr key drop

Timothy D. 
Rating:
3.0

I rented the same trailer from Texas to travel to California and the price was great If I would have known I had to rent the same trailer in the way back from California And it was 3.5 times higher in cost Not happy about that !!!!

Erick C. 
Rating:
4.0

Customer did not leave a comment.

Chris Z. 
Rating:
5.0

Very friendly and helped a lot!!!

Kayla S. 
Rating:
5.0

Move the furniture for me ???? Could not have gone any smoother. Had truck within an hour, just stopped in same day! Returned no issue, accurate receipt in email.

rashaun T. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

John W. 
Rating:
1.0

Customer did not leave a comment.

Leslie M. 
Rating:
5.0

Please have the store carry and harness adapter, i have one for my truck but i left it at home so i end up buying along the way. It could be better if stores has it. But overall Guy Mark was really helpful. Oh and before this a customer service that made reservation, he made a huge mistake,. I asked a trailer he also send me notification through my email it shows full trailer when i got to the place jacinto, branch the guy who help me Mark said "oh your reservation is for dolly," that totally wrong. I i end up having dolly instead. So in the future im hoping to address this issue because its kinda messed up you know i mean. But like i said uhaul is a must place to rent for hauling very nice i like. Oh and second of all th lady thats trying to help us over the phone she was actually telling Mark that my truck is not qualified for fulling trailer, she have no idea waht truck im using she probally thought i have 4cylinder truck, actually prerunner v6 so i know for sure i can use and full because i double check for other Uhaul dealer, so again in future they should know a bit more for this kinda stuff. Thank you uhaul, highly appreciated.

Romeo P. 
Rating:
5.0

Customer did not leave a comment.

Colleen P. 
Rating:
5.0

Customer did not leave a comment.

Jose U. 
Rating:
3.0

Staff was very helpful but had problems with the computer.

Duane M. 
Rating:
2.0

Charge wht they said they would charge not raise the price because of the weekend they didn't say that on the phone they didn't say 69cents when i picked it up i was told 59cents

IGNACIO P. 
Rating:
5.0

Customer did not leave a comment.

fidel G. 
Rating:
4.0

Customer did not leave a comment.

Johnathan Y. 
Rating:
5.0

Customer did not leave a comment.

Shanna G. 
Rating:
3.0

Returning the rental took quite a while because i was "not in the sysyem" for some reason but the employee was friendly and helpful

Devonta B. 
Rating:
5.0

Customer service was awesome.

Daniel C. 
Rating:
5.0

Was closed at 4pm, thought they left at 5.

JUSTIN H. 
Rating:
5.0

Explain about 15/16s and show where it should be to be turned back in to make it easier!:)

Gisel G. 
Rating:
5.0

Great customer service... Most defenitely will refer friends & Family Thanks you all at Complete Towing & Recovery

Jose B. 
Rating:
5.0

Customer did not leave a comment.

Maximiliano P. 
Rating:
2.0

Thanks

Wharton D. 
Rating:
5.0

Great customer service! Thank you!

Karina R. 
Rating:
5.0

Very great service!

elisia H. 
Rating:
5.0

Return site was easy to find, with lots of space to manuver truck and park it, good signage.

Frank P. 
Rating:
5.0

Everything went smoothly. No problems.

JIM H. 
Rating:
4.0

Did well.

Sue C. 
Rating:
5.0

Mark is excellent in customer service! Thank you for a perfect experience!

MARK H. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo M. 
Rating:
5.0

Your Customer Service Call Center were incorrect in the information given and some of your reps were very rude . The people at the store location were very professional and kind.

Christian T. 
Rating:
5.0

Very easy return

Darlene M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
5.0

Customer did not leave a comment.

jim T. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

The operator was very helpful and he provided us a hassle free experience renting a 15 foot truck. Thank you!

john M. 
Rating:
5.0

Customer did not leave a comment.

Jeff C. 
No reviews have been submitted for this location.

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