Customer Reviews for Complete Towing & Recovery

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Complete Towing & Recovery

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Sharlenea A. on

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Great customer service. The guys get you in and out.

Matthew G. on

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Customer did not leave a comment.

irene D. on

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The first person that answer my phone call was not very help ….I called the second time and the person was very help and very professional as well the third person I was transferred . Thank you

Federico G. on

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N/A. Thank you for awesome and friendly service!

Virginia K. on

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the air did not work for more than 20 min. and it needs to be aligned.

George E. on

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BERTHA L. on

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my reserved trailer was not there. I had to go to another location for another trailer

Eli C. on

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Nancy K. on

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Inside was clean but truck was dirty

Timothy D. on

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Have a drop box for the after hr key drop

Erick C. on

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I rented the same trailer from Texas to travel to California and the price was great If I would have known I had to rent the same trailer in the way back from California And it was 3.5 times higher in cost Not happy about that !!!!

Chris Z. on

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Kayla S. on

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Very friendly and helped a lot!!!

rashaun T. on

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Move the furniture for me ???? Could not have gone any smoother. Had truck within an hour, just stopped in same day! Returned no issue, accurate receipt in email.

John W. on

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William G. on

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John W. on

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Leslie M. on

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Romeo P. on

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Please have the store carry and harness adapter, i have one for my truck but i left it at home so i end up buying along the way. It could be better if stores has it. But overall Guy Mark was really helpful. Oh and before this a customer service that made reservation, he made a huge mistake,. I asked a trailer he also send me notification through my email it shows full trailer when i got to the place jacinto, branch the guy who help me Mark said "oh your reservation is for dolly," that totally wrong. I i end up having dolly instead. So in the future im hoping to address this issue because its kinda messed up you know i mean. But like i said uhaul is a must place to rent for hauling very nice i like. Oh and second of all th lady thats trying to help us over the phone she was actually telling Mark that my truck is not qualified for fulling trailer, she have no idea waht truck im using she probally thought i have 4cylinder truck, actually prerunner v6 so i know for sure i can use and full because i double check for other Uhaul dealer, so again in future they should know a bit more for this kinda stuff. Thank you uhaul, highly appreciated.

Colleen P. on

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Jose U. on

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Duane M. on

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Staff was very helpful but had problems with the computer.

IGNACIO P. on

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Charge wht they said they would charge not raise the price because of the weekend they didn't say that on the phone they didn't say 69cents when i picked it up i was told 59cents

fidel G. on

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Johnathan Y. on

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Shanna G. on

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Devonta B. on

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Returning the rental took quite a while because i was "not in the sysyem" for some reason but the employee was friendly and helpful

Daniel C. on

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Customer service was awesome.

JUSTIN H. on

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Was closed at 4pm, thought they left at 5.

Gisel G. on

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Explain about 15/16s and show where it should be to be turned back in to make it easier!:)

Jose B. on

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Great customer service... Most defenitely will refer friends & Family Thanks you all at Complete Towing & Recovery

Maximiliano P. on

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Wharton D. on

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Thanks

Karina R. on

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Great customer service! Thank you!

elisia H. on

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Very great service!

Frank P. on

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Return site was easy to find, with lots of space to manuver truck and park it, good signage.

JIM H. on

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Everything went smoothly. No problems.

Sue C. on

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Did well.

MARK H. on

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Mark is excellent in customer service! Thank you for a perfect experience!

John B. on

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Eduardo M. on

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Christian T. on

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Your Customer Service Call Center were incorrect in the information given and some of your reps were very rude . The people at the store location were very professional and kind.

Darlene M. on

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Very easy return

Paul D. on

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Teresa S. on

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jim T. on

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April S. on

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john M. on

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The operator was very helpful and he provided us a hassle free experience renting a 15 foot truck. Thank you!

Jeff C. on

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Ellen S. on

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Not a thing! Everything worked just the way I needed it to. Thanks!

Cynthia M. on

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Janet L. on

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Everything was very satisfactory. I see no improvement needed. Thank You

DOUGLAS C. on

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Awesome!!

James W. on

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they helped me load my cor on the car trailer and were very helpful.

Deborah C. on

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Returned 10' truck after office hours They furnished a drop off box for keys Where to park the truck instruction All in all a satisfying uhaul rental experience :>)

Chuck L. on

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Eric C. on

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Dawn H. on

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Tyree S. on

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cynthia B. on

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Keep everything the same....thank u

Suzanne C. on

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Victor R. on

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Easy very good customer service and was out of their in less than five min if your moving or just taking something long or short distance UHAUL is the way to go I highly recommend it!

Steve L. on

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MARK H. on

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Awesome Experience!

joyce W. on

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Quick service.

Patrick H. on

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Marilyn M. on

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Thomas S. on

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Michelle P. on

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Mark is the best

Steven L. on

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Excellent customer service and being in the computer it was a snap to register and go

Martina P. on

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Very professional and great experience with this location. Will highly recommend!!

CHRISTINA T. on

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raquel S. on

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Excellent expierence very simple and quick! Mark was very helpful.

carol C. on

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Angela T. on

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I have moved a lot in the last 10 years. Probably around 20 times. I have used Uhaul most of the time, at several different location. Though the Pomona branch made me stop using Uhaul for a time, I gave it another shot. This office though, is the best. I used this one 2 years ago, and keep going back. I have told multiple friends to use the haul at Complete Towing and Recovery.

Tiffany Z. on

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jeneva S. on

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Very satisfactory, would have appreciated a phone number, as I had a question prior to return.

tammy B. on

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Rose M. on

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Clean out the cabin. There was leftover fast food in the cabin.

melvin J. on

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Francisco G. on

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denice T. on

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Truck smelled like smoke to me and there was a opened drink in the passenger side cubby.

sergio S. on

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the people I dealt were great but the truck was old and had no ac .

Douglas P. on

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hussam A. on

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He did not put the dolly in the truck, did not show it to me, and was not picking the phone even after calling for 8 times Very un professional, moving is a stressful thing that this guy adds more to it

Steve V. on

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All was good.

Ronald H. on

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Buy vehicle’s with cruise control

Christopher D. on

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Timothy S. on

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nice place nice people

nancy K. on

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They were very helpful and asked questions I did not think to ask.

patrick J. on

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Eric W. on

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Mark was very helpful and had great attention to detail and help out greatly

ELEAZAR S. on

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GAYLE V. on

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Nothing the customer service was great

gary R. on

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Tomas D. on

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The guy who helped me was very kind and inviting.

veronica B. on

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Stay open later than 5pm however drop Box was convenient.

Renee R. on

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Mark is extremely professional and courteous. He went out of his way to make sure that I had what I needed when I needed it. I would absolutely recommend using Complete Towing & Recovery to anyone in need of a U-Haul rental or a tow.

Ruby B. on

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My truck was scheduled to be returned to this location at 12pm, at about 830am i got a phone call from this location saying that he was calling to make sure i was aware what time the truck was suppose to be returned and that if i needed the address, also if i had any questions on how to find the location, and that if i did have any questions just to call and the would be happy to help. Super nice phone calling, polite and caring for the customers experience.

JAVIER V. on

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very good customer service