Customer did not leave a comment.
JASMINE G
Customer Reviews for Comptons Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No one was there
ASHLEY YAgent was professional, friendly, and knowledgeable. Customer service was commendable.
jerry pEverything was great! Super friendly service!
Tim HThis location always has excellent service!
BREIDY NSuper fast service. Clean equipment.
MARIO WGreat service!
HELEN RThe experience was exactly how it should be. Reserve online and then go in to finish the transaction
JERALD LManager on duty provided great service!
Dennis FThe gentleman who took our return was rude. He scolded at us for not having a code that was emailed to us. We got no email. Aldo he threatened to charge us with another day for being late… we were at the location at 835am for a 851 drop off . Drop off location did not open until 9! I was inconvenienced as a customer. The gentleman needs a few lessons in customer service . I would not recommend this place
Patti DThe gentleman was less then friendly, scolded us for not having the code emailed. We were just bothering this gentleman and he made sure we knew. Could not have been ruder. The location is Comptons Storage, 2811 Smith Spring Road, Nashville TN 37217.
Patti DThe intelligent young man there was knowledgeable and nice. We enjoyed talking to him and will definitely recommend this place for your uhaul needs!
TRNLN SChris was wonderful!!
JOMAR PChris was awesome!!
MARITZA MPersonnel was friendly and pick upand drop off were eazy.
Mike GLower rates or special pricing for repeat customers
Michele VThe employee was helpful and informative. I was only there about 5 minutes. No complaints and good experience overall.
Harry HThe gate keypad needs updated. It was very difficult to get in and even more difficult to get out. I had to repeatedly enter the code but it never would take.
Jeremie BMy only abjection to how this entire experience went is I initially paid $80+ for the rental and taxes and after returning it (a day early even), I was charged an additional $30+. So, not only did I pay for a 2 day rental with no reimbursement for the second day that I paid for, I was charged even more for some reasons that I don't understand. I believe that doing this is completely wrong and because of this experience, I will be hesitant to ever use Uhaul in the future.
Marc WThe owner took me in before normal working hours and got me all taken care of. Great customer service
Kevin MThe location was easy to find and convenient to find and pickup the trailer. The manager of facility was very cordial and on-line business was quick and convenient. Thank You for service and convenience. WLR
Rotenberry WMake sure that the gate code is made available to the customer returning the U-Haul.
DOMINICKANTONIO HThe sales rep was the most professional person I've dealt with dealing with U-Haul. He is very knowledgeable and nice.
JoAnn TI was charged a $20 “after hours fee” without reason. I called the local dispatch office and they removed the fee, but it very much felt like the Compton’s location attempted to sneak in an additional fee. The truck was poorly maintained and is in high need of maintenance. The dispatch staff were incredibly helpful through the entire process. They get an A+++ review. Shannon and her partner were both excellent
CODY HThe manager there was very polite and helpful.
Jocelyn SI was stuck outside of their gate on the phone with UHaul for 45 minutes because even though 24hr drop off was advertised, a gate code was required but had not been provided.
George HClerk was very helpful and exceptionally informative of the operations.
Earnest RNothing
Tim SThe fees online and the fee charged were much more than expected .
Linda SI’ll never use U-haul again! My pick-up location was changed 10 minutes before I was going to pick it up, and threw my ENTIRE schedule off. Causing me to keep the truck longer than expected, use more gas, AND use more miles… like how is that okay!?!?!?! Instead of paying $20–I ended up paying $120 and only got a $50 credit that’s still processing!!!!!!!! A shame. SMH. So disappointed.
DEERRELL TSigns showing which direction to enter and exit.
Felicia RThe best one in town
Shaquan MSuper nice & very professional. Knowledgeable & helpful. The gentleman that runs this location is a gem!
Pamela TThey didn't have my equipments and they took it off the bill but never called or contacted me letting know that they dont have it. After calling the number they gave me they even were worst at communicating they promised me a call back by EOD but never heard from them. Cost me an extra $197 to buy the equipment and a day wasted not being able to do anything without the equipment. Total loss $197+ $450(min labor per day 3hr@$150)
Rachad TBoth locations were excellent and so were the people. Very favorable experience.
harry hBrandon is always a pleasure to work with!! He makes it happen!!! Efficient and on point
Simone JUhaul didn't notify me that this drop off location was only for their open hours. Luckily I caught an employee on his way out and he was kind enough to open the gate and let me drop off the uhaul. He stuck around after their normal hours to help! I really appreciate the employee's kindness but wish uhaul would have specified that this location was not eligible for mobile drop off or anything later than business hours.
Kaitlyn EExcellent customer service!
GWENDOLYN CVery clean and professional service. I will definitely recommend
Judith HHad I known that this location was gated I wouldn’t have rushed to move in a Saturday and would have taken my time to get do my new home city on Sunday, and probably would have completely redone my reservation. I had to leave the truck outside the gate and toss the keys over towards the office since there isn’t a drop off key box. It also isn’t well lit or well marked.
Shannon HGet newer trucks
Rachad TThe guy that helped me (Brandon, I think?) was very nice and very professional. I WILL be back!
Phil BIt was pretty frustrating trying to pick up my truck the morning of my move. I'm not sure why I was nagged to check in early online (which I did), only to have to sit there outside the gate, take a selfie, take a picture of my driver's license, give out information of a friend who might be awake at 8am so you could call and verify I am who I say I am (when the selfie and the driver's license both did that), only to not call that friend so I bothered them for no reason. If you're going to offer early check-in, please make it actually matter on the day of.
Jessica WThe cab of the vehicle was overpowering of stale cigarette smoke. The windshield was dirty. I asked to have the drop off location changed. That didn't happen.
RICHARD WI was pleased with the customer service all the way around, from the initial phone call I made to inquire about availability, to interacting with the rental agent at pickup, to receiving a timely invoice afterward with my final cost. Thank you for a great experience!
susan HClear instructions on how to enter exit the facility after hours were not provided and although we figured out the number written on the bottom of the receipt was the entry code for the gate, we were unable to exit the facility using the same code. We tried calling but no one answered. I left a message and am currently still awaiting a response. Calling support now….
Anndra JEverything was great!! Great service
Susan KBrandon was extremely professional, helpful and friendly. He explained everything perfectly and made certain I was clear on everything. A smooth experience.
Daniel LI have had an excellent relationship with this company and it represents uhaul very well.
Issac OBrandon is a huge asset to the Uhaul brand! Thank you for having him apart of your team! I will be back whenever I need something else moved.
Quentin D