Truck was supposed to be in Pratt, Kansas but they told us it would be 2 days late so we had to drive to Kingman to get it. Truck was dirty and out of gas. We finally got to load 7 hours after we planned. We asked for some kind of compensation after the trip but instead they quoted us a large price with no break. Very disappointed in the serviceRONALD M.
Customer Reviews for Convenience Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The store clerk refused to help me with the trailer, or even inspect it. Instead, I had to ask a customer to help me get it attached to my vehicle. They had no equipment or tools, nor did the store clerk want to help in any way. I was told it was outside in the grass and to go find it and do it myself.Warren F.
Customer did not leave a comment.CRAIG H.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Carey M.
No customer service whatsoever. If you don't have internet access you should skip this location and go to a store with people able to get things set up. The truck was fine and worked as it should.Wes H.
Customer did not leave a comment.Larry B.
Customer did not leave a comment.David J.
Customer did not leave a comment.edward W.
Easy and friendly check-out.Ron F.
Customer did not leave a comment.Judy S.
Customer did not leave a comment.Justin G.
The trailer was clean inside, had to do a little sweeping and wet mopping. Smelt like someone hauled automotive equipment in it. Almost took it to the car wash for a pressure wash inside. Smell was not appropriate for hauling daughters belongings to college.Larry L.
Customer did not leave a comment.patricia Y.
Customer did not leave a comment.Elizabeth P.
Great service!Luke B.
Absolutely everything from getting this truck to turning it in was 100% wrong!!! Including the $450 charge I was given for extra miles when I didn't go over my miles!!! It's real possible to driver over 1000 miles in just one day??! COME ON!!!! NEVER EVER AGAIN!!!!!!!!!!!Amanda W.
i thought i had returned vehicle with same fuel as i picked up and was charged for two extra gallons. i showed over 1/2 tank and form came back just at half.Stan G.
Nice agent. No one available to help hook-up 6x12. No jack. I am a senior citizen. Hurt my back.robert P.
While overall it was mostly clean, we were slightly disappointed. It could have been swept out better and the cab could have had a little more detailed cleaning. Aside from this, we had to drive 3 hours to pick it up. So when it wasn't quite up to our expectations, it was frustrating.Hannah B.
We had a reservation to pick up on Su day at 8:15 am. When we arrived the person inside the business stated we had to wait until 9:00 am for Uhaul to open for him to call. Then at 9:00 AM he called and placed it on speaker phone and we had to give out our personal information through the speaker phone in a convience store with customers all around. Not only was this bad but we were also behind schedule and had to rearrange things because it was not ready to go at 8:15 am. Then the employee pointed to the trailer and told us to hook up and then he would come out and take a photo. We were not prepared to lift and hook up the trailer ourselves and it was on a hill. Then we open the trailer and it was filty. We had to clean it out. Dirt trash rubber pieces from the roll up door. This experience has been well below the Uhaul standard we have come to expect. Penske is big in the area and I am beginning to see why. They will get my future business. I want compensation for my delay because my reservation was not met.Jacob C.
The service here was great.Holly R.
We had an excellent experience! The truck was very clean and didn't smell like cigarette smoke. The truck was very easy to handle.Daine M.
Was very pleased. Very friendly people.Linda U.
No equipment other than truckDuane Z.
Customer did not leave a comment.ROBIN D.
Customer did not leave a comment.Judy D.
Pick a different location. Horrible experience overall.Andrew S.
Customer did not leave a comment.Eric M.
New to system. Still learning processes.Tiger C.
Customer did not leave a comment.Fred C.
Customer did not leave a comment.FRED C.
the drop off location experience really sucked; it was terrible. i went to drop off the trailer and requested assistance for helping unhitch the trailer to park it in the designated location and the current person in the building refused to help me unhitch the trailer to park ii in the designated location. no pre-arranged customer appointment cell phone number was available for help in parking and unhitching the trailer. it was an extremely terrible experience. that's just terrible uncooperative customer service and the lack thereof. this receiving place needs to get their act together and get customer service a top priority, which it didn't haveGEORGE R.