Customer Reviews for Convenience Store Operations
(U-Haul Neighborhood Dealer)

Rating:

2.0

The pick up and drop off information was very confusing and I cost me a lot of money and I’m very upset about it

Rating:

1.0

The location was intimidating. Communication with the attendant was very poor, firstly due to the thick security screen that was in front of him and then he did not appear to know what was going on and had to call whoever was responsible for the rental. There were 5 trucks in the forecourt, when the attendant handed over the keys he did not say which truck was ours. The keys were not labelled with the plate number but with a different number that was not easily apparent on the vehicle. The building/gas station was easy to find.

Rating:

5.0

Great truck & great customer service

Rating:

3.0

I’m disappointed that I didn’t get a price quote before leaving nor did I get receipt… please email receipt to “Michael.theoharris@gmail.com

Rating:

1.0

Poor customer service Truck not available for reservation Truck broke down Next day Truck replacement causing me to miss 2 days of work Replacement truck has transmission issues and not shifting gears Rubber around both doors completely detached and falling out Replacement truck wipers did not work as I moved on rainy days 28 and 29th delaying my move out Again complete poor customer service throughout this 3 day horrifying situation

Rating:

1.0

the people that runs have to call another person to do the deal took to long they dont actually run the uhaul its someone on the phone real suspect

Rating:

5.0

I love the employees there they are so polite an treat u so good with concern I love that location

Rating:

2.0

There were many things wrong . There was only one truck , and it didn’t have working wipers . In fact on was completely rippe led off . The hand truck handle wasn’t attached to the lower portion so you couldn’t use that there

Rating:

1.0

Pick up got moved from Capital Dr. location due to a truck coming back late. This new location did not have the furniture pads I ordered. I still had to go to the Capital Dr location to get them. Truck was dirty inside with gas receipts on the floor and reeked of smoke.

Rating:

5.0

Good service

Rating:

1.0

The place I dropped off the truck was very sketchy. i was definitely concerned that the individual behind the counter (who was not helpful at all) was going to take off with the truck

Rating:

3.0

Truck was not clean at all. It was not in a condition to drive on freeway. Hardly it was going to the speed of 40 miles per hour. Unexpected.

Rating:

2.0

single employee running a gas station/convenience store can not also deal with rental returns.

Rating:

5.0

Overall, it was a great experience. I will rent from you guys again thanks.