Customer Reviews for Convenient Food Mart
(U-Haul Neighborhood Dealer)

90 reviews

199 Massillon Rd   Akron, OH 44312

(330) 733-6362

Location Hours

  • Mon-Sat: 8:30 am - 8 pm
  • Sun: 10 am - 8 pm

Services at this Location:

Contact Us

(330) 733-6362

199 Massillon Rd
Akron, OH 44312

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 8 pm
  • Sun: 10 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

TAMI B. 
Rating:
3.0

The neighborhood was sketchy. If it is someone who is not sure of themselves I wouldn't recommend Going alone. The best chicken and jojos nearby.

JUSTIN B. 
Rating:
1.0

Customer did not leave a comment.

Domonick P. 
Rating:
3.0

The inside of the Truck was very, very DIRTY.

REGINA W. 
Rating:
2.0

The trailer itself was not a problem. It did everything that I needed it to once I figured out how to secure the trailer properly. When I arrived at the pick up location nobody was there. I did the check in online to verify my identity and took the trailer due to time constraints. I returned the trailer early and ask the people operating the location if I needed to do anything else and they told me no. I later received a phone call from U-Haul telling me that they were trying to confirm if I ever even got the trailer because nothing had ever been entered in. My pick up was never fully registered and my drop off was not registered either. As much as I would love a free trailer rental I am very glad they called to confirm.

Robert S. 
Rating:
1.0

The person responsible was not on site. The owner of the convenient store had to call the rental agent/person. The rental agent/person finally arrived. The vehicle was not clean. The owner of the convenient store swept the back of the vehicle with a broom. A person with me can verify that the vehicle was not sanitized. The vehicle had 1/4 tank of gas and the “change oil” light was on. The vehicle smelled of cigarettes and dog. *My son, who rode with me, is now sick (testing for COVID) and I too am not feeling well.

Sheila E. 
Rating:
5.0

Associate was very friendly and helpful with the rental process and hooking up and unhooking the trailer.

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
2.0

Very poor service at the location... Woman who made first contact barely spoke English and when I asked about my reservation she called a man on the phone then 3 way called customer service.... Trailer was in poor safety condition both safety chains and the break away chain had links ground down dangerously thin due to dragging. Someone in the past must have used a wrench on hitch ball locking knob... It was all jagged and chewed up it cut my fingers I'll never rent from that particular location again

MICHAEL C. 
Rating:
3.0

Customer did not leave a comment.

JACK W. 
Rating:
1.0

Customer did not leave a comment.

DAKARA W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY M. 
Rating:
3.0

Customer did not leave a comment.

George M. 
Rating:
1.0

Horrible customer service the guy was watching sports instead of assisting me. He kept switching between watching a soccer game and getting my rental. Just rude and disrespectful. When I told him I was charged $100. He told me that I would have to contact U-Haul and get a refund. I need a full refund for what horrible service that was provider today. The van did not have air conditioning and the windows would not let down. The vehicle needing a wheel alignment or new breaks

DA MARIS L. 
Rating:
1.0

I returned the TRAILER at 7:30 AM on 07 April 2021. It was due back at 9:00 AM on 07 April 2021 This UHaul place charged me for an EXTRA DAY!!!!! FOR WHAT?? I have picture of me returning it BECAUSE THEY WERE NOT OPEN when their store hours show 6 AM opening time. I have a witness that went along with me and photos of the STORE CLOSE + MY PAPERWORK GOING INTO THEIR UHAUL DROP BOX AT 7:30 AM with Time & Date Noted!!!! I have photos with DATE TIME STAMP showing the store was CLOSED. TOTAL BULLSHIT on their part!!!!

richard S. 
Rating:
5.0

The lady was very professional knowledgeable and kind

EDWARD W. 
Rating:
1.0

needed a 1 day rental returned the vehicle within 12hours. and was charged for 2 days. Rep asked how many miles and for how long. I guessed 40 miles and 6 hours.

JAMIEL W. 
Rating:
4.0

There were empty boxes in the back, and i ordered and was charged $7 for a furniture mover with wheels, and was missing. Overall it was fine, would like at least my $7 back.

Christopher R. 
Rating:
2.0

No washer fluid (slush and snow could not be cleaned from windshield). Radio didn't work.

Michael D. 
Rating:
1.0

It took too long after getting there at my time to get my reservation done. Also I was led to believe that there would be nobody there and that I would have to do it via the app when intern I had a customer service person wait on me but had to wait an additional 45 minutes I was in a crunch time and my miles were added on to my original reservation

Bob M. 
Rating:
3.0

I paid for a dolly they gave me a crawler I think that's what it's called. I had no use for it. They tell me to call customer service. Why call when I'm at the location? .and to top it all off one of the headlights was out.

Angela M. 
Rating:
1.0

Don't over charge my card

KEATTON B. 
Rating:
5.0

Customer did not leave a comment.

ALINA M. 
Rating:
5.0

A really smooth experience. Thanks

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN P. 
Rating:
2.0

Unclear on information and drop off times. Did not know basic mileage questions. Was not prepared for arrival.

Philip R. 
Rating:
5.0

Customer did not leave a comment.

Naravahn P. 
Rating:
3.0

Not the nicest of locations but the people helping me with the rental were great. Very kind and helped me hook up the trailer. Uhaul rental system is not the greatest. A lot of forms and redundancy.

TARIK L. 
Rating:
4.0

Truck smelled like smoke

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

Jerry G. 
Rating:
2.0

They charged me for gas every though I put it back where it was.

marcus stavon T. 
Rating:
1.0

Alot....I have filed a formal complaint

monique M. 
Rating:
3.0

Customer did not leave a comment.

Sunzaray B. 
Rating:
5.0

The location was great. The u haul was clean. However the u haul had allot of mechanical issues. It costed me money to have it towed. And I lost money because it wasn't able to haul the appliances I purchased. This was the first time I've ever had a problem with renting from you guys. However... It was costly.

SANDY E. 
Rating:
2.0

This is a store and the people there did not know what to do with my request to drop off a trailer. After a phone call they helped me.

Dwayne Y. 
Rating:
5.0

Customer did not leave a comment.

Rick O. 
Rating:
2.0

The agent we dealt with was kind, helpful and polite. However, the truck inside front was filthy. Bottles in back of truck. We were blamed for the mess and told pics are taken before and after each trip. The pics taken could not be located per employee. The ashtray was overflowing with cigarette butts and the truck had not been recently vacuumed. There were kids bottle or sippy cups left in the back of the truck. We were blamed for those. We don't have young kids. Our kids are 10 and 11 years old. We weren't complaining about the dirty truck until we were blamed for it. I will NEVER rent from U Haul again

joseph philip K. 
Rating:
4.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH R. 
Rating:
3.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
1.0

The truck was late when we picked it up. I didn't choose this location. I chose the location on Canton rd and uhaul changed the location and sent me an email. I also did the online checkin to cut down on time and this location had no record of it and had to do it all over again.

CHRISTOPHER S. 
Rating:
2.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

Kaden V. 
Rating:
5.0

Fast Friendly service

Laurie M. 
Rating:
5.0

Great experience

Lisa S. 
Rating:
1.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Prudence S. 
Rating:
1.0

I got charged the initial amount and returned the truck hours before my drop off time, used less miles than I paid for and returned it with a full tank of gas cleaned out. Afterwards I was charged an additional 58$ for an unknown reason

Zachariah R. 
Rating:
5.0

Great place good service. Tim marshall

Tim M. 
Rating:
5.0

The pickup location and staff was very good. However, both of the over-the-wheel ratchet straps on the trailer were broken and could not be used to secure the vehicle. Luckily I brought my own ratchet straps!

Colton W. 
Rating:
5.0

Did nice job

Rachael H. 
Rating:
3.0

Customer did not leave a comment.

Reason M. 
Rating:
3.0

I did not get receipt from person that I dropped off in good condition he said I will receive email in half hour, ??????? I took pic of trailer at store,, I did receive email later that day

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Linas T. 
Rating:
1.0

The van we rented was dirty WHEN we received it. Then, he said we had to clean it or pay the $25 cleaning fee for a mess we did not make. He then said I'll have to call Uhaul to have it fixed, but when the customer service rep for Uhaul called him to confirm, he told them that the mess was made from us. He never told me to take any pictures or anything before pulling out of the lot. Lesson learned, only rent from actual Uhaul buildings and ALWAYS take pictures. Aside from the Uhaul experience, they had a German Shepard tied up the the back door where their kitchen is that they serve and sell food to people. Completely unacceptable.

Monica S. 
Rating:
2.0

Truck was behind the building and not ready - had to wait almost 15 minutes for them to get it out to the parking lot (pick time was 4:00 and I got there at 4:20) and then I was double charged to my credit card.

Mark Y. 
Rating:
4.0

While using the trailer, discovered that the rear running lights did not work. Was stopped by the police and told we could continue on as long as we traveled with our flashers turned on.

clifton R. 
Rating:
5.0

Customer did not leave a comment.

AL S. 
Rating:
1.0

To much to even list not even worth it to waste my breath on! We use U-haul at least couple times year and never been treated so bad and done so wrong by you then this last time!

Daniel D. 
Rating:
2.0

This place is a convenient store so if you're tired after the long move you may have to wait in a line of customers to get checked out, luckily I didn't. This site made me park and unhook the trailer and the van was parked in another location or he would not check me out which I think was wrong.

Dan G. 
Rating:
4.0

it was nice and easy!!

angelique W. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
3.0

Customer did not leave a comment.

Andrew C. 
Rating:
4.0

Very simple and easy. Will rent from this facility again whenever needed!

samantha W. 
Rating:
2.0

I reserved a truck over a month prior to moving. Confirmed the day prior..no truck when we arrived. Nobody new anything. Long story short, cost us close to an hour and a half in getting started. Then was charged an extra 27 dollars even though the guy said 20 for spilling a little water softener salt in the back of the truck. Paying me for my lost time would be a good idea. Will tell people to avoid UHaul.

James G. 
Rating:
4.0

Customer did not leave a comment.

Jeanette H. 
Rating:
4.0

Customer did not leave a comment.

Tom L. 
Rating:
3.0

Customer did not leave a comment.

charles S. 
Rating:
1.0

They need to make sure trucks are ready for time of pick up and learn how to use appropriate measures with payments., to be more informed about protocols.

Nicole R. 
Rating:
3.0

Customer did not leave a comment.

RICHARD P. 
Rating:
3.0

Customer did not leave a comment.

Andrea W. 
Rating:
3.0

Had to wait for daughter to come to store because family didn't know how to do U-Haul paperwork. Other than that all was ok

Wynn P. 
Rating:
4.0

1lower the rental prices. And give discount to senior citizens.

alphonso C. 
Rating:
1.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
4.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Stanley M. 
Rating:
5.0

Very friendly people. Very helpful and efficient. I had to add some equipment and they were very patient.

BRUCE S. 
Rating:
4.0

Better training

Frank O. 
Rating:
3.0

Customer did not leave a comment.

Jim L. 
Rating:
3.0

I put my order in on 11/13/2018 and expected to pick up my equipment on Vern Odom Dr. Instead I got a call on 12/13/2018 around 3:25 stating: No truck was available till 12:30 on the 14th. But I could either go to Canton that day and pick up the truck and be given extra day or go to another location and pick up a truck. That was very inconvenient being a truck should have been available at the location I requested a month earlier

Julus R. 
Rating:
3.0

Customer did not leave a comment.

Donald S. 
Rating:
3.0

Customer did not leave a comment.

Cherelle F. 
Rating:
5.0

Keep up the good work.

James G. 
Rating:
5.0

They did great!

TONY S. 
Rating:
5.0

I would gladly use this location any time. Friendly, helpful and kind.

Michelle R. 
Rating:
5.0

Good job

Timothy B. 
No reviews have been submitted for this location.

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