Customer Reviews for Convenient Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Convenient Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mike W.
Rating:

Customer did not leave a comment.

damien G.
Rating:

app needs alot of work, would not load when trying to proceed to next step had to close app out numerous times, would not suggest app at all!!

Brian G. R.
Rating:

Customer did not leave a comment.

Trevis S.
Rating:

Office door boarded shut. Personnel just happened to come by while I was attempting to check out online.

Ralph S.
Rating:

The guy who owns the place is great and so helpful

John S.
Rating:

All went very well , no problems. Easy to get an drop off .

Allan S.
Rating:

Owner went out of his way to help me after I dropped the key in the return box and didn't get mileage after I already locked the truck didn't know what to do called him he took care of it

michael B.
Rating:

Excellent customer service

peter O.
Rating:

Very nice location. The trailer was hooked up, inspected, and ready to go. Highly recommend this location. The owner was very friendly.

Colin S.
Rating:

Customer did not leave a comment.

Ella S.
Rating:

Convenient to get to!

Jessica J.
Rating:

Customer did not leave a comment.

Mike B.
Rating:

excellent service

Sitara F.
Rating:

Customer did not leave a comment.

edwin P.
Rating:

very helpful

James H.
Rating:

Excellent service top notch

alma S.
Rating:

Customer did not leave a comment.

larry M.
Rating:

Great service and very caring and helpful. Thanks.

Ronnie H.
Rating:

Customer did not leave a comment.

larry S.
Rating:

Nothing. The service was excellent!!!

Pam F.
Rating:

Had difficulty getting keys to truck at facility on Sunday. Staff at 800 number were helpful. Able to move as planned

Ronnie H.
Rating:

Customer did not leave a comment.

Clifton R.
Rating:

Ed was very accomodationg. unfortunately did not have a dolly which I had ordered.

George B.
Rating:

Customer did not leave a comment.

Wendy D.
Rating:

Customer did not leave a comment.

Shelia T.
Rating:

Very helpful with everything and polite

Kasey F.
Rating:

Customer did not leave a comment.

jeffery W.
Rating:

The guy at the U-Haul drop-off also had a storage unit facility which was nice he was very nice very polite when I found out we were moving from Groveport Ohio down here to Louisa Kentucky he be offered as the storage unit told him what we had he said told us the storage unit size would probably need her he was very knowledgeable he was very very nice I can't say no no nothing bad about him at all these Lots in facilities were clean a storage unit was clean very very nice guy

PAM B.
Rating:

Customer did not leave a comment.

CLEVELAND K.
Rating:

The address was not correct for location.

Travis M.
Rating:

Eddie will help you anyway he can to make your rental easy.

Andrew R.
Rating:

dropped off after hours

ROY F.
Rating:

Customer did not leave a comment.

Brandon P.
Rating:

Customer did not leave a comment.

Joseph G.
Rating:

Very nice guy

Morgan A.
Rating:

We didn't need it for the full 2 days and got refunded for a days use. Very nice people will return to use in the future.

VERNON S.
Rating:

Customer did not leave a comment.

Jesse W.
Rating:

Just stay open a little later on weekends

Cheryl M.
Rating:

No one was there and others were waiting to pick up a vehicle.

Adam S.
Rating:

The truck was infested with cockroaches and the cab had dried stains all over it.

Debbie T.
Rating:

Call ahead of time to make sure pick-up location has your truck, reserved 26' truck 5 weeks in advance, received confirmation. Three days before move, called to double check, truck already reserved by someone else 6 months earlier. U-Haul reservation line informed me my location (NAPA/Salyersville, Ky.) only receives one 26' truck. Crazy! What good is a confirmation? Just beware. Closest location with truck one hour away, one way. So 2 additional hours to my 3-hour move, plus additional gas. The Louisa, Ky. location/owner was great, gave me extra miles (new location exceeded allowed mileage).

Paul W.
Rating:

Customer did not leave a comment.

Nicki B.
Rating:

Everything was ready no fuss or muss

William C.
Rating:

When a customer reserves a truck a month in advance it should be available at the time and pickup location that is wanted not half a day later and 30 miles away. This is very inconvenient when you are moving one way and makes the whole reservation process extremely pointless. This doesn't pertain to the specific location this is a Uhaul problem.

Greg H.
Rating:

Location is not where the gps address takes you...

JIM M.
Rating:

Customer did not leave a comment.

edward B.
Rating:

Great

robert M.
Rating:

Customer did not leave a comment.

Clark N.
Rating:

Customer did not leave a comment.

James Y.
Rating:

The size truck I requested was not available at closer locations. I had to travel 30 miles to this pickup location. The agent was very friendly and helpful. He gave me additional miles to cover the extra distance.

Sid Y.
Rating:

Customer did not leave a comment.

jeffrey J.
Rating:

The customer rep charged me for insurance when my company and I did not need it so I will not use this again.

Patrick H.
Rating:

The first truck that was given me was awful. I drove it about 10 miles & it was shaking so bad it was difficult to drive. I returned the truck and they gave me another truck that was fine. I had reserve 24 blankets which he did not have, so I had stop at another U-haul dealer to pick those up. Had to drive extra miles and you charged me for mileage & fuel. “Not right “!!

janet H.
Rating:

Customer did not leave a comment.

vernell W.
Rating:

In the middle of no where. I shceduled a truck 3 day ahead and they sent me 40 minutes away to pick it up.

Michael R.
Rating:

Customer did not leave a comment.

christopher C.
Rating:

Clean your trucks to start! Not allow staff to smoke in the trucks!

Matthew F.
Rating:

Make a better corporate plan to move assets from areas with overstock to areas where equipment is needed. Maintain an adequate inventory of equipment at all locations, especially ones that are remote. Customers don't want to have to drive and pay for mileage that is not needed.

wanda S.
Rating:

Customer did not leave a comment.

Raymond P.
Rating:

We reserved 2 dozen blankets and a dolly. Location had neither. Truck was dirty. Received no information about truck operation.

Bonnie H.
Rating:

Customer did not leave a comment.

Ellen E.
Rating:

Great friendly service with a smile.

Pamela K.
Rating:

Mr. Eddie was very helpful. We were able to pick k up extra supplies for our move. Eddie made sure we knew important information about our truck and gave us excellent directions ... 5 star service for sure!!!

Carl O.
Rating:

Customer did not leave a comment.

Linda M.
Rating:

Although the gentleman was nice and went out of his way to accommodate us, the facility itself was untidy and needed a makeover.

alan S.
Rating:

Customer did not leave a comment.

Oscar T.
Rating:

Customer did not leave a comment.

tammy B.
Rating:

Customer did not leave a comment.

Doris B.
Rating:

Know this gentleman and he is great to work with. Thanks for taking my unit and not having to feel like I was gonna get mugged

Susan S.
Rating:

Pick up was for 2pm. Called location to be sure of where they are located, no answer. So drove to location and it was 2:30pm and it was closed with a sign on door to call another number. Once person came to pickup location, I told him I was to get a discount because I was dropping off at an alternate location. He said he knew nothing of this and charged me more. I then had to call back the Uhaul 800 number and they took the difference off my bill.

JASON B.
Rating:

Very helpful staff, easy and quick transaction and also very apologetic for the inconvenience I had when I went to pickup the rental! Very courteous!

RAY M.
Rating:

Customer did not leave a comment.

Johnny B.
Rating:

NOT OPEN WHEN I DROPPED TRUCK OFF

WILLIAM P.
Rating:

The owner at this location went above and beyond for us! My husband accidentally locked his wallet in the truck at this drop-off location - after he put the key in the lock box! Thankfully the owner called us right back after leaving a message and drive to the location to let us back into the truck. Huge disaster averted!

ANDREW D.
Rating:

Customer did not leave a comment.

BRIAN B.
Rating:

Customer did not leave a comment.

darlene F.
Rating:

Customer did not leave a comment.

MARY C.
Rating:

very good service

crystal P.
Rating:

Customer did not leave a comment.

LORI L.
Rating:

Ed was right there on the premise when I returned the trailer on MONDAY MORNING.... He was very friendly and personable.... Overall it was a great first time experience... Would rent again.....

SHERRY J.
Rating:

Customer did not leave a comment.

MICHAEL S.
Rating:

Customer did not leave a comment.

ROBERT F.
Rating:

We couldn't answer any questions. We were greeted with a Drop Box. Location is never open you only get a person on the phone who tells you to drop off key and leave truck. That's uncomfortable when it's your money on the line if things are not returned on time. They could do better honestly. Good thing I stayed in contact with the 24hr customer service people. Then again it's a little town however I'd do things differently for my customers to ensure repeat business. Sorry just being honest here.

COURTNEY M.
Rating:

Customer did not leave a comment.

MARY R.
Rating:

Although the sign said they should have been open, nobody was there. I really didn't feel comfortable leaving the truck without an inspection and verifying the gas was at the correct level. I had to just use the drop box for keys and paperwork.

CHASITY T.
Rating:

Location tried to charge us extra $100 and the customer service that I called was the pop rested service I have ever dealt with. They all but said we were lying about the lights working inside the truck because the location told them they work fine no issues. That's funny they didn't work when we had it. Never using uhaul again!

TERESA R.
Rating:

Customer did not leave a comment.

DAVID M.
Rating:

Customer did not leave a comment.

cindy W.
Rating:

Customer did not leave a comment.

RONALD S.
Rating:

Customer did not leave a comment.

JASON E.
Rating:

Customer did not leave a comment.

Elva R.
Rating:

wonderful experience !

Ashley S.
Rating:

Customer did not leave a comment.

david D.
Rating:

Everything went very smoothly. The truck was in great condition and no problems.

RANDY A.
Rating:

Customer did not leave a comment.

BOBBI C.
Rating:

Customer did not leave a comment.

Dennis B.
Rating:

This is a storage location, so it's not very appealing. But the personnel where friendly and helpful. I was originally setup to pick up the truck in Huntington WV. Because your traffic dept reserved an around-town vehicle instead of a drop-off vehicle I had go almost 2 hours out of my way to get the correct vehicle. The personnel at all sites were helpful, but your traffic scheduling deparment cost me alot of time and money. I had movers waiting, and had to spend more on mileage and fuel. May not look to UHaul next time.

RICK S.
Rating:

The location on the paperwork was was wrong and so i had to call the owner at home and he was very helpful and curtious. i was very pleased with his attitude

mike M.
Rating:

Customer did not leave a comment.

JASPER M.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top