No one on site and could not read the hand written sign in the door for drop off instructions
Billy O
Customer Reviews for Convenient Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged a “quoted price” of 2 days use and 450 miles. Then after returning the truck after 1 day and approximately 250 miles I was told I would still be charged the full quoted price and no refunds were given for unused miles. If this is the case then it shouldn’t be called a “quoted” price and customers should not be led to believe they can get money back if they don’t need the truck as long as they anticipated. The worker was rude and not at all helpful. After this experience I will never use u-haul again.
Andrew MNo issues picking up the truck, equipment was as expected, instructions fully explained. After getting on the trip, the check engine light came on but was able finish the trip with no engine issues.
Carolyn CThe man running the location was very rude and lazy. Tried to convince me that it wasn't worth the money for why I needed it. Made me feel like I was wasting his time because I only needed it for a couple hours.
Brenda RThe app wasn't easy to use and was confusing. I was unable to edit/change the return time. And I got charged $40 for an extra day. The return date seemed to shift.
Robert Krented on website and when i went to pick up they completely changed the contract. So why do you rent though website
James AVery courteous and friendly service
larryy mEd Blankenship is a very respectful and will help you in any possible way great man
Michael HDon’t over rate your mileage like we did. We only use it for 8 miles and my wife said it would be fifty miles. Costing an extra 42$. Lol
JOHN SGreat business and owner! Highly recommend!
Cecil CGreat customer service!!!
CLAYTON STruck wouldn't go faster than 75 mph which caused me to get stuck with a big rig next to me on a downhill and a truck behind me with a slow hauler also next to me and I couldn't get out of their way. It was very frightening and I'm so grateful there wasn't an accident
Elizabeth SThis location is very clean and organized. The representative/ owner is professional and courteous. Great location for easy pick up and drop off.
peter oMake sure to give the right vehicle out and clean it
Ann MI was over charged
Kayla MWe had a hard time with the app. Other than that, it was pretty smooth.
Nathan FEddie is a great guy and didn't take long to pickup or drop off the truck
Daniel CHad a terrible experience with my original pick up place, customer service, roadside assistance and the only person who really helped me was the employee at the bridge view location.
mitchell DIt was closed when we got there but the address led us to the middle of a neighborhood a couple miles away. It was hard to find. My husband dropped off another trailer the other day and said it was the sketchy uhaul he’s ever seen
Kaytelyn GThe app charged me for 40 miles I know I didn't take truck no where near that far
MICKEY Dno improvement needed.
Joseph WFirst he gave the 26’ truck I had reserved away right before I came. Admitted he made a mistake and told me he would give me the 20’ truck and a 6x12 trailer for the same price. Then after I returned everything the same day, he charged me an extra $60 for the trailer
Jason PGreat customer service -highly recommend
Cassandra WGreat Service
Jerry Wapp needs alot of work, would not load when trying to proceed to next step had to close app out numerous times, would not suggest app at all!!
damien gOffice door boarded shut. Personnel just happened to come by while I was attempting to check out online.
Trevis SThe guy who owns the place is great and so helpful
Ralph SAll went very well , no problems. Easy to get an drop off .
John SOwner went out of his way to help me after I dropped the key in the return box and didn’t get mileage after I already locked the truck didn’t know what to do called him he took care of it
Allan SExcellent customer service
michael bVery nice location. The trailer was hooked up, inspected, and ready to go. Highly recommend this location. The owner was very friendly.
peter oConvenient to get to!
Ella Sexcellent service
Mike Bvery helpful
edwin pExcellent service top notch
James HGreat service and very caring and helpful. Thanks.
larry mNothing. The service was excellent!!!
larry sHad difficulty getting keys to truck at facility on Sunday. Staff at 800 number were helpful. Able to move as planned
Pam FEd was very accomodationg. unfortunately did not have a dolly which I had ordered.
Clifton RVery helpful with everything and polite
Shelia TThe guy at the U-Haul drop-off also had a storage unit facility which was nice he was very nice very polite when I found out we were moving from Groveport Ohio down here to Louisa Kentucky he be offered as the storage unit told him what we had he said told us the storage unit size would probably need her he was very knowledgeable he was very very nice I can't say no no nothing bad about him at all these Lots in facilities were clean a storage unit was clean very very nice guy
jeffery wThe address was not correct for location.
CLEVELAND KEddie will help you anyway he can to make your rental easy.
Travis Mdropped off after hours
Andrew RVery nice guy
Joseph GWe didn’t need it for the full 2 days and got refunded for a days use. Very nice people will return to use in the future.
Morgan AJust stay open a little later on weekends
Jesse WNo one was there and others were waiting to pick up a vehicle.
Cheryl MThe truck was infested with cockroaches and the cab had dried stains all over it.
Adam SCall ahead of time to make sure pick-up location has your truck, reserved 26' truck 5 weeks in advance, received confirmation. Three days before move, called to double check, truck already reserved by someone else 6 months earlier. U-Haul reservation line informed me my location (NAPA/Salyersville, Ky.) only receives one 26' truck. Crazy! What good is a confirmation? Just beware. Closest location with truck one hour away, one way. So 2 additional hours to my 3-hour move, plus additional gas. The Louisa, Ky. location/owner was great, gave me extra miles (new location exceeded allowed mileage).
Debbie T