Customer Reviews for Convenient Storage
(U-Haul Neighborhood Dealer)

135 reviews

3811 Hwy 2565   Louisa, KY 41230

(606) 638-0704

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed

Services at this Location:

Contact Us

(606) 638-0704

3811 Hwy 2565
Louisa, KY 41230

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 11/27/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
3.0

Customer did not leave a comment.

Donna A. 
Rating:
2.0

It was closed when we got there but the address led us to the middle of a neighborhood a couple miles away. It was hard to find. My husband dropped off another trailer the other day and said it was the sketchy uhaul he's ever seen

Kaytelyn G. 
Rating:
5.0

Customer did not leave a comment.

VALERY C. 
Rating:
1.0

The app charged me for 40 miles I know I didn't take truck no where near that far

MICKEY D. 
Rating:
5.0

Customer did not leave a comment.

Noah L. 
Rating:
5.0

no improvement needed.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
1.0

First he gave the 26' truck I had reserved away right before I came. Admitted he made a mistake and told me he would give me the 20' truck and a 6x12 trailer for the same price. Then after I returned everything the same day, he charged me an extra $60 for the trailer

Jason P. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Great customer service -highly recommend

Cassandra W. 
Rating:
5.0

Great Service

Jerry W. 
Rating:
3.0

Customer did not leave a comment.

Daniel A. 
Rating:
4.0

Customer did not leave a comment.

Tammy B. 
Rating:
3.0

Customer did not leave a comment.

SANDRA S. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Lewis M. 
Rating:
3.0

Customer did not leave a comment.

Mike W. 
Rating:
5.0

app needs alot of work, would not load when trying to proceed to next step had to close app out numerous times, would not suggest app at all!!

damien G. 
Rating:
3.0

Customer did not leave a comment.

Brian G. R. 
Rating:
2.0

Office door boarded shut. Personnel just happened to come by while I was attempting to check out online.

Trevis S. 
Rating:
5.0

The guy who owns the place is great and so helpful

Ralph S. 
Rating:
5.0

All went very well , no problems. Easy to get an drop off .

John S. 
Rating:
5.0

Owner went out of his way to help me after I dropped the key in the return box and didn't get mileage after I already locked the truck didn't know what to do called him he took care of it

Allan S. 
Rating:
5.0

Excellent customer service

michael B. 
Rating:
5.0

Very nice location. The trailer was hooked up, inspected, and ready to go. Highly recommend this location. The owner was very friendly.

peter O. 
Rating:
4.0

Customer did not leave a comment.

Colin S. 
Rating:
3.0

Convenient to get to!

Ella S. 
Rating:
3.0

Customer did not leave a comment.

Jessica J. 
Rating:
5.0

excellent service

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Sitara F. 
Rating:
5.0

very helpful

edwin P. 
Rating:
5.0

Excellent service top notch

James H. 
Rating:
5.0

Customer did not leave a comment.

alma S. 
Rating:
5.0

Great service and very caring and helpful. Thanks.

larry M. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Nothing. The service was excellent!!!

larry S. 
Rating:
2.0

Had difficulty getting keys to truck at facility on Sunday. Staff at 800 number were helpful. Able to move as planned

Pam F. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
3.0

Ed was very accomodationg. unfortunately did not have a dolly which I had ordered.

Clifton R. 
Rating:
2.0

Customer did not leave a comment.

George B. 
Rating:
4.0

Customer did not leave a comment.

Wendy D. 
Rating:
5.0

Very helpful with everything and polite

Shelia T. 
Rating:
5.0

Customer did not leave a comment.

Kasey F. 
Rating:
5.0

The guy at the U-Haul drop-off also had a storage unit facility which was nice he was very nice very polite when I found out we were moving from Groveport Ohio down here to Louisa Kentucky he be offered as the storage unit told him what we had he said told us the storage unit size would probably need her he was very knowledgeable he was very very nice I can't say no no nothing bad about him at all these Lots in facilities were clean a storage unit was clean very very nice guy

jeffery W. 
Rating:
5.0

Customer did not leave a comment.

PAM B. 
Rating:
3.0

The address was not correct for location.

CLEVELAND K. 
Rating:
5.0

Eddie will help you anyway he can to make your rental easy.

Travis M. 
Rating:
5.0

dropped off after hours

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

ROY F. 
Rating:
5.0

Customer did not leave a comment.

Brandon P. 
Rating:
5.0

Very nice guy

Joseph G. 
Rating:
5.0

We didn't need it for the full 2 days and got refunded for a days use. Very nice people will return to use in the future.

Morgan A. 
Rating:
3.0

Customer did not leave a comment.

VERNON S. 
Rating:
5.0

Just stay open a little later on weekends

Jesse W. 
Rating:
3.0

No one was there and others were waiting to pick up a vehicle.

Cheryl M. 
Rating:
3.0

The truck was infested with cockroaches and the cab had dried stains all over it.

Adam S. 
Rating:
1.0

Call ahead of time to make sure pick-up location has your truck, reserved 26' truck 5 weeks in advance, received confirmation. Three days before move, called to double check, truck already reserved by someone else 6 months earlier. U-Haul reservation line informed me my location (NAPA/Salyersville, Ky.) only receives one 26' truck. Crazy! What good is a confirmation? Just beware. Closest location with truck one hour away, one way. So 2 additional hours to my 3-hour move, plus additional gas. The Louisa, Ky. location/owner was great, gave me extra miles (new location exceeded allowed mileage).

Debbie T. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
5.0

Everything was ready no fuss or muss

Nicki B. 
Rating:
4.0

When a customer reserves a truck a month in advance it should be available at the time and pickup location that is wanted not half a day later and 30 miles away. This is very inconvenient when you are moving one way and makes the whole reservation process extremely pointless. This doesn't pertain to the specific location this is a Uhaul problem.

William C. 
Rating:
1.0

Location is not where the gps address takes you...

Greg H. 
Rating:
2.0

Customer did not leave a comment.

JIM M. 
Rating:
4.0

Great

edward B. 
Rating:
5.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

Customer did not leave a comment.

Clark N. 
Rating:
3.0

The size truck I requested was not available at closer locations. I had to travel 30 miles to this pickup location. The agent was very friendly and helpful. He gave me additional miles to cover the extra distance.

James Y. 
Rating:
5.0

Customer did not leave a comment.

Sid Y. 
Rating:
3.0

The customer rep charged me for insurance when my company and I did not need it so I will not use this again.

jeffrey J. 
Rating:
2.0

The first truck that was given me was awful. I drove it about 10 miles & it was shaking so bad it was difficult to drive. I returned the truck and they gave me another truck that was fine. I had reserve 24 blankets which he did not have, so I had stop at another U-haul dealer to pick those up. Had to drive extra miles and you charged me for mileage & fuel. “Not right “!!

Patrick H. 
Rating:
5.0

Customer did not leave a comment.

janet H. 
Rating:
2.0

In the middle of no where. I shceduled a truck 3 day ahead and they sent me 40 minutes away to pick it up.

vernell W. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
1.0

Clean your trucks to start! Not allow staff to smoke in the trucks!

christopher C. 
Rating:
3.0

Make a better corporate plan to move assets from areas with overstock to areas where equipment is needed. Maintain an adequate inventory of equipment at all locations, especially ones that are remote. Customers don't want to have to drive and pay for mileage that is not needed.

Matthew F. 
Rating:
5.0

Customer did not leave a comment.

wanda S. 
Rating:
2.0

We reserved 2 dozen blankets and a dolly. Location had neither. Truck was dirty. Received no information about truck operation.

Raymond P. 
Rating:
5.0

Customer did not leave a comment.

Bonnie H. 
Rating:
5.0

Great friendly service with a smile.

Ellen E. 
Rating:
5.0

Mr. Eddie was very helpful. We were able to pick k up extra supplies for our move. Eddie made sure we knew important information about our truck and gave us excellent directions ... 5 star service for sure!!!

Pamela K. 
Rating:
4.0

Customer did not leave a comment.

Carl O. 
Rating:
1.0

Although the gentleman was nice and went out of his way to accommodate us, the facility itself was untidy and needed a makeover.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

alan S. 
Rating:
4.0

Customer did not leave a comment.

Oscar T. 
Rating:
4.0

Customer did not leave a comment.

tammy B. 
Rating:
5.0

Know this gentleman and he is great to work with. Thanks for taking my unit and not having to feel like I was gonna get mugged

Doris B. 
Rating:
2.0

Pick up was for 2pm. Called location to be sure of where they are located, no answer. So drove to location and it was 2:30pm and it was closed with a sign on door to call another number. Once person came to pickup location, I told him I was to get a discount because I was dropping off at an alternate location. He said he knew nothing of this and charged me more. I then had to call back the Uhaul 800 number and they took the difference off my bill.

Susan S. 
Rating:
5.0

Very helpful staff, easy and quick transaction and also very apologetic for the inconvenience I had when I went to pickup the rental! Very courteous!

JASON B. 
Rating:
4.0

Customer did not leave a comment.

RAY M. 
Rating:
5.0

NOT OPEN WHEN I DROPPED TRUCK OFF

Johnny B. 
Rating:
4.0

The owner at this location went above and beyond for us! My husband accidentally locked his wallet in the truck at this drop-off location - after he put the key in the lock box! Thankfully the owner called us right back after leaving a message and drive to the location to let us back into the truck. Huge disaster averted!

WILLIAM P. 
Rating:
1.0

Customer did not leave a comment.

ANDREW D. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
3.0

Customer did not leave a comment.

darlene F. 
Rating:
3.0

very good service

MARY C. 
Rating:
4.0

Customer did not leave a comment.

crystal P. 
Rating:
5.0

Ed was right there on the premise when I returned the trailer on MONDAY MORNING.... He was very friendly and personable.... Overall it was a great first time experience... Would rent again.....

LORI L. 
Rating:
3.0

Customer did not leave a comment.

SHERRY J. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
1.0

We couldn't answer any questions. We were greeted with a Drop Box. Location is never open you only get a person on the phone who tells you to drop off key and leave truck. That's uncomfortable when it's your money on the line if things are not returned on time. They could do better honestly. Good thing I stayed in contact with the 24hr customer service people. Then again it's a little town however I'd do things differently for my customers to ensure repeat business. Sorry just being honest here.

ROBERT F. 
No reviews have been submitted for this location.

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