Customer Reviews for Cornelius Pass Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cornelius Pass Mini Storage

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Barbara R. on

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Location is poor - trucks are parked on the curb outside a storage facility and there is no place to park and leave your car if you need to and no one available to ask for help or direction if needed. Self check out is not easy and cumbersome, again if you get stuck or have questions you have to text and chat. No one told me I needed another phone contact and no one was available this day to pick up - so my whole application shut down. I would never do self check out again - too stressful

Melissa W. on

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The person handling everything was great! Kind, informative, made sure all info was clear- stellar customer service!

Nicolas D. on

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Customer did not leave a comment.

Brian B. on

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Josh E. on

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Aaron is a great manager.

Yevgeniy C. on

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Very professional, friendly, and they ALWAYS take care of me! Thanks again guys

Jason V. on

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Customer did not leave a comment.

Joye P. on

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Love the on site managers , nicest people!!!

Jim V. on

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I wish they had earlier hours.

Ronald S. on

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ROBERT S. on

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only issue was having to go to two different facilities. One for the truck rental & one for a TV box. The store on Cornell road was where the box was, but no available truck.

Jay M. on

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Very nice couple. Professional and efficient

Dawn N. on

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I would change Nothing! The customer service is amazing at the Cornelius pass mini storage location. I will only be renting from this location when needing a uhaul again. I have rented from several locations, but I have never experienced the kindness I experienced there. Not to mention when I picked up my truck 2 days before from a uhaul center the truck was disgusting! The day after I picked up the same exact truck i dropped off at the cornelius mini storage location The day before and it was spotless clean and ready to go.

Kevin S. on

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Make sure the online login and choices are exactly what the in house paperwork shows.

Eric E. on

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Brad S. on

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Truck was clean, managers were nice

Monti Z. on

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The facility was a contract facility. They did not check the truck in for more than a day, when I returned it a day early. This caused a notification to me that I did not turn in my truck! I would recommend that this facility be provided corrective action on customer service or be dropped by U-Haul as a drop off site.

Koby C. on

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The governor on this u haul truck was set at 77. With several western states having speed limits of 80, this was not only a nuisance but actually dangerous. When I came up on a truck in the right lane, passing became difficult, and a line would often form behind me in the passing lane. Often, I had to give up the thought of passing, slow down, and go back into the right lane. Absurd that a governor is set on a vehicle below the legal speed limit. No fun at all.

Adam C. on

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Truck had a small bend in side skirt when I picked it up. Was not marked in the damage form. I took pictures of the side skirt with the damage form not showing it because I thought it might be an issue later. It was. Truck was clean, but did not include moving blankets, dolly, or padlock for the rear gate. Had to go and buy those separately at a local store.

Ryan S. on

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Make clear what the actual equipment is that you have, versus what is presented online. Along with this, make sure your representative at the rental location knows the equipment sizes, and conveys what they actually are to customers. I called and reserved a 15’ truck, which had certain dimensions, but when I showed up, it was actually a 14’ truck, which had different dimensions, and made loading what I needed to more difficult.

Terrance A. on

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Charles K. on

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Showed up to pickup trailer, told there was no reservation. Then after they found reservations was told I hope you can hook it up because I sure as hell can’t. Very negative experience. Not only will I NEVER use that location again I will think long and hard before I use U-HAUL again Charles Kessler 509 220-4084

JON N. on

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Customer did not leave a comment.

nicholas P. on

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hard to find. I had to drive all the way back to the other location and there was no customer parking at the other locations

Brad S. on

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Truck was very clean, hostess very nice & professional.

Francis G. on

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There was a $25 cleaning charge tacked on to my receipt. I returned the truck exactly the way i received it. I even made sure to sweep the back area myself.

Sean S. on

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Raul I. on

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Lupin D. on

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The gal is nice but she checked in the wrong uhaul for my rental and then insisted it was the correct uhaul. It had the wrong mileage, wrong gas fuel line, and was dirty in the back. We drove twice as many miles, filled the gas tank, and swept the truck out twice before dropping the key in the night box. She charged a $25 cleaning fee for a tiny pile of dust (which wasn't ours because our truck was spotless!). But the mileage would have been about the same price as the cleaning fee and she didn't charge for the fuel. Overall, it ended up being the same price I was going to pay for the actual truck I returned so I decided to let it go. But she was so irrationally insistent that she had the correct truck for my account. I am certain she did not because everything was wrong (mileage, fuel line, and cleanliness). Oh well..

Anuj M. on

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I am extremely unsatisfied with this location. I never had any bad experience with uhaul before as I have used them several times. Firstly, I had to wait (>15min) as the lady at the location was on phone giving training to someone on the uhaul interface. After that when she was filling my form, she was getting agitated with the way forms was getting filled and even said she hates the interface. I emptied the truck without leaving any debris/trash as I have always done with my previous uhaul rental but I saw a $25 cleaning charge. When I called and talked to her, she said her husband has to sweep the truck. I have never heard anyone to give back the truck after sweeping it else $25 will be charged!! Not sure if this is a way to earn more commission but this is unacceptable. I even filled the tank full as opposed to 7/8 that I got. I will not recommend this particular location to anyone and would really like to have my $25 back.

Monica W. on

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None - Tena is very helpful and does a great job!

Carolyn C. on

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Office lady friendly and helpful

FACUNDO D. on

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The truck was not clean when I received it. I returned it cleaner than I was given it and I was still charged for a "cleaning" fee.

Lissa B. on

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I recommend this location to everyone!

Otte B. on

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Nothing to add. Lisa was easy to work with

Peter F. on

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Customer did not leave a comment.

Ken B. on

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Tena was fantastic! Very professional and knowledgeable..5 star!

jose B. on

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Brenda O. on

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RUDE! Arrived before the time allotted. Asked the lady working the front desk to do a walk thru with us. She said it wasn't necessary. Didn't ask us about the mileage nor for the keys. Very rude. I was charged $29 on my card for not having the Uhaul clean and also 4 miles over our trip. We did clean the Uhaul very nicely. She sent me a picture of the back of the Uhaul with a little bit of dust that she swept up. That could have been from road dust. I demanded my card to be refunded and she started getting hostile, saying the Uhaul was left filthy. First and last experience with Uhaul. Too bad she couldn't take some customer service lessons from the Astoria Oregon Uhaul. Brenda Osborn

Kathy L. on

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Customer did not leave a comment.

SIERRA S. on

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Was charged even tho vehicle returned. Phone at location never answered and messages not returned.

KYLE B. on

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SCOTT B. on

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Brad and Tena were super easy to work with

ANTOINE K. on

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Francine H. on

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I would Have recommended Them until I got my final bill,They Charged me $25 for cleaning When I swept it out and, Brought it back exactly like I got it, So unless they want to make that write and reimburse me the $25. They charged me extra for cleaning I will warn people of there overcharging.

KATHRYN G. on

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Cheerful staff; clear description and expectations were appreciated

Christine J. on

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Truck was not avaivle as guaranteed in advertising and contract. Had to get smaller truck which resulted in higer cost! Very disappointed and upset

BARTON S. on

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1. I paid for the rental of 12 furniture pads and was given only 6; it took about 10 minutes to get the pads even though I had ordered them a few days ahead. It seemed the person helping with the order was not familiar with the computerized registration system, as it took about 15 minutes to finally process the order (even though I had registered all information online in advance). Most bothersome was that U-haul changed my pickup location on the last day. A representative called me from the (new) pickup location saying the truck was ready but didn't bother to say that the location had been changed. I went to the pickup location I selected online and they had no trucks and would do nothing to help. Turns out, U-haul had sent an e-mail a few hours before notifying me of the "change in reservation status"...but only those who check e-mail continuously would have known to go to a different location.

SALINA L. on

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James T. on

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RAYMOND L. on

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JANET C. on

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Good service and friendly .

SHANNON S. on

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Have someone at the front desk that knows how to rent a UHaul.. No only was I overcharged compared to online pricing by $ 16.00. They couldn't change the pricing in there system? Should have been $ 127.00 for the 20' truck, not $ 143.00. Also the mileage was off on the vehicle. Plus she misfiqured my 1-way mileage. She couldn't tell me how far it was from Beaverton, OR. To Longview, WA.. So now I'm being charged another $ 28.00. Thank you very much. How would you feel ??

DEBORAH C. on

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Tena was very nice and helpful! She provided excellent customer service.

Richard R. on

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Customer did not leave a comment.

Simon W. on

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I could see the trucks but the entrance is just a narrow driveway with no visible signs where I had to drive back and forth twice. The lady was very helpful and friendly, the man tried to charge me for not being cleaning the truck. I told him that I just moved some office furniture, no household items, and it was the same condition that I took it .... while no one had a walk through with me. It was backed into bushes when I picked it up and I could not go to the back and inspect either. He said he would let me go this time .... I still recommend Uhaul but not to return to this location.

Garth G. on

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It took them 4 tries to enter in all our information before actually getting the truck. Either the system UHAUL uses is ineffective or the person that helped us was incompetent. The truck worked great and we returned it on time, yet after hours putting the keys in the drop box. The next morning I checked my email to discover the final receipt showing a $25 cleaning charge. We didn't leave it a mess as we only used it locally. My son left a matchbox car inside, but that was it. We weren't told to get it professionally cleaned and washed and we didn't eat in it or leave any trash. It's rather annoying that we were charged $25 to the already expensive moving fee! I'm a very frustrated customer.

Jay B. on

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Customer did not leave a comment.

DARREN M. on

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online check in saved no time. Good people, overpriced.

jerry A. on

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kim F. on

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Stacy T. on

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Overall the renting experience was great. After returning the truck and getting my final bill was not. I was charged 56.6 miles which I did not drive. My address which is listed on the rental is 2.5 miles away. I drove there and back then down the street 1/2-1 mile to replenish the gas I used, I put in $5. That's how much I used. I was told and objection would be done and reviewed. I would get a phone call within 72 hours. Not acceptable. I'm being charged $46.13 for miles that I did not drive. This needs to be fixed ASAP.

HEATHER W. on

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Teresa H. on

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BENJAMIN L. on

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LEROY R. on

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Not as a first choice.

JAMES E. on

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Jon N. on

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Judi C. on

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JANE C. on

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Marianne J. on

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Rhonda has been wonderful to work with, and I can't recommend them highly enough!

FORREST S. on

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Matthew P. on

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Terri A. on

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Soooo pleasant and wonderful to work with!!!

Lisa K. on

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JACE R. on

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Really friendly guy that was able to help us out quickly.

Gary S. on

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Judy E. on

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The back of the truck was not completely swept out.

GIANNA P. on

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KATHRYN C. on

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The rental was fast and easy. I appreciated the good service.

NEELAB H. on

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LORIE R. on

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the only way we knew it was a U Haul place is it was on th eoriginal reservation, they had a truck in th efence, other than that nothing on it had U Haul anywhere

DEBBIE L. on

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The gentleman that assisted me was great. Courteous and engaged.

NATHAN G. on

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RICK E. on

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TERRI K. on

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Natalie N. on

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