Customer Reviews for Cornerstone
(U-Haul Neighborhood Dealer)

223 reviews

1627 W Henderson St   Cleburne, TX 76033

(817) 506-7226

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(817) 506-7226

1627 W Henderson St
Cleburne, TX 76033

Services at this Location:

Location Hours

  • Mon-Sat: 8:30 am - 3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Can't think of anything that needs to be improved. Thanks for the great service.

Patricia M. 
Rating:
5.0

Very friendly staff. They were very helpful. And the truck was in great condition.

CATHERINE P. 
Rating:
5.0

Ladies that work there went above and beyond to get us in a truck to move. It was rough but got it done in time!!! And back right in time for a reservation!! Thank y'all so much 5 stars

Brandy H. 
Rating:
5.0

Excellent experience from 1st phone inquiry to drop off. Highly recommend.

SANDRA S. 
Rating:
5.0

Nothing!

CECIL F. 
Rating:
5.0

Customer did not leave a comment.

miguel M. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

The attendant was very easy to work with. Only bad part was the online return didn't work. Should make that simpler...sharing location isn't seamless.

STACEY A. 
Rating:
5.0

quick and easy. No problems

MICHAEL S. 
Rating:
3.0

Lower the prize, when I returned the u haul at the same day and asked the u haul lady at the destination why they make me pay 544.00 dollars, and she said she was going to ask me the same question when I showed her the receipt, she also said the her brother rented a u haul from Austin Texas to Arizona for 250 dollars so I don't know from cleverness Texas to Enid Oklahoma cost me $544.50

DINOMAID M. 
Rating:
5.0

Customer did not leave a comment.

Guido S. 
Rating:
5.0

Customer did not leave a comment.

JOHN ATTOS H. 
Rating:
5.0

Customer did not leave a comment.

MONTY D. 
Rating:
4.0

Customer did not leave a comment.

DANNY B. 
Rating:
3.0

Made the reservation for the trailer & did the check in online, still got asked more questions than my doctor does at a checkup. Absolutely no reason for it to take 45min to pickup once I got there. very frustrating especially since I have a 3 year old son who does not like staying still for that long. About the equipment condition: one fender was previously crushed in on the trailer, instead of maintaining it with a 15 min repair they put a sticker on it to mark it as existing damage.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

Customer did not leave a comment.

Dick L. 
Rating:
4.0

Customer did not leave a comment.

JOANN S. 
Rating:
4.0

Very good staff in Cleburne Texas my first time renting a Uhaul must say I was very impressed. The trailer tracked really nice towed well, my fuel mpg was much higher than I expected Thanks so much Tom

Thomas J. 
Rating:
5.0

Customer did not leave a comment.

Byoung A. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
5.0

The girl that helped us seemed to be "Johnny on the spot", knowing everything we needed and was ready and able to help us get a U-Haul truck and car dolly.

George B. 
Rating:
5.0

I think y'all have done a great job. This was my 1st time renting with your company. I will be back for all my u-haul needs. Thank you!!! Great service from Donna ...she was very kind and knowledgeable Kudos!

AIDA J. 
Rating:
3.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Everything went smoothly and was able to pick up and return truck with no problem. It takes time but not too bad.

Nora R. 
Rating:
5.0

I was very happy with the service.

Roger K. 
Rating:
5.0

Customer did not leave a comment.

Alicia V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Patti is great! Will certainly be my 1st pick next time I need to rent any equipment. If y'all could somehow have a more spacious office, so customers aren't A2B when it gets a little busy, that'd be nice.

William C. 
Rating:
5.0

Nothing y'all are doing a great job

Perry B. 
Rating:
5.0

Nothing.

Evelyn S. 
Rating:
5.0

The gal at Cornerstone is so helpful and personable

Bryan B. 
Rating:
4.0

Customer did not leave a comment.

Tim C. 
Rating:
3.0

Customer did not leave a comment.

Linda W. 
Rating:
5.0

A very efficient transaction and pick up ... ez drop off as well :)

BEN H. 
Rating:
5.0

Customer did not leave a comment.

Eric W. 
Rating:
5.0

It was great

GENE R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Jane L. 
Rating:
4.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

The truck I had was great. But it is now time for new wiper blades.

CLAYTON R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
4.0

I'd never rent a truck again unless it was at a manned location. Checking out wasn't too bad but trying to check back in was nearly impossible and horribly time consuming. Equipment was excellent. Hidden costs about killed my experience .Glad the move is over, though

Pauline O. 
Rating:
5.0

Customer did not leave a comment.

CAROL J. 
Rating:
5.0

Customer did not leave a comment.

Ken S. 
Rating:
5.0

Very good customer service 👍

evans H. 
Rating:
5.0

No suggestion

Daniel T. 
Rating:
5.0

Customer did not leave a comment.

JULIE W. 
Rating:
5.0

Customer did not leave a comment.

bobby R. 
Rating:
1.0

Didn't do a walk around, gas was not filled up, and they did not even know how to use the equipment being sold...... VERY SCARY! Will never use this location again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

PHILIP U. 
Rating:
5.0

It all went EXCELLENT.....and the lady that works there (Patty) was SO helpful! It made it almost fun to move!😊

Shelly L. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

I had a great experience. I needed a small box trailer to move my dads furniture in the rain. Convenient location right on my way, quick check out by a friendly lady who got me hooked on and out the gate. Highly recommend!

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

Becky D. 
Rating:
5.0

Wonderfully personable and knowledgeable staff. All equipment in excellent condition.

Bryan B. 
Rating:
5.0

Excellent service

Sally D. 
Rating:
3.0

Start with doing what u say and get me my refund.

MARCUS S. 
Rating:
4.0

Customer did not leave a comment.

gregg J. 
Rating:
5.0

Could not have been easier. I regret to say that I did not get the name of the woman who ran the location, but she was great—friendly and competent. Well done, U-Haul.

richard S. 
Rating:
4.0

I was disappointed because i wanted a smaller truck but was told it had to stay in town and could not be rented out to travel.

Mariam C. 
Rating:
5.0

The girls did a great job!

FERMIN M. 
Rating:
5.0

Easy location to find, clean.

Randall P. 
Rating:
5.0

Customer did not leave a comment.

Larry N. 
Rating:
5.0

Nice people

william M. 
Rating:
5.0

Too much redundant info need at pickup- uhaul is cumbersome to use. Location was great in helping

Steven S. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
2.0

It took like 45 minutes to get the app to work to check the truck in for return. It would not find my location, then as I was taking the pictures, it would close on me and I would have to start all over again. It was 105 degrees outside and very miserable.

Juan A. 
Rating:
4.0

Customer did not leave a comment.

Jordan R. 
Rating:
5.0

If this was the place that actually took the truck, the lady was so wonderful! She was such a blessing after the other 2 places wouldn't take the truck. She was very sympathetic to my driving that giant truck all through downtown Cleburne trying to find out if anyone would take it. It was quick and easy for her to do the drop off once I found her.

Cynthia G. 
Rating:
5.0

Customer did not leave a comment.

Russ H. 
Rating:
5.0

Just let y'all know the rear axle was leaking oil on the driveway the first night not as bad the second night. Told the lady when I dropped off.

GREGORY J. 
Rating:
5.0

Staff was friendly, helpful and personable. Very efficient and knowledgeable. The only improvement would be if they were open more hours.

Debbie M. 
Rating:
5.0

Maybe add a few extra staff members, the lady that helped us was VERY good to us but she could use some more help around there.

ALEX W. 
Rating:
5.0

The lady was amazing..it was very busy she stayed on top of everything going on and kept us all up to date with her progress as well.

JASON D. 
Rating:
5.0

Customer did not leave a comment.

stacy W. 
Rating:
5.0

I just wanted to say that the employee who checked us in was professional and kind during the whole process even with her being swamped and busy. She maintained professionalism and treated each customer with the same level of respect and courtesy. She made the experience easy and quick.

Candice T. 
Rating:
5.0

very happy will use again

william M. 
Rating:
5.0

Customer did not leave a comment.

william M. 
Rating:
5.0

Easy drop off. The person assisting me was quick and efficient with the process for return and very polite too.

JERRY R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN J. 
Rating:
3.0

Customer did not leave a comment.

Chadd W. 
Rating:
5.0

Nothing. The whole crew was outstanding and very helpful.

Kenneth E. 
Rating:
5.0

I don't know. Pattie is pretty amazing, and so was the experience!

DONNA SONGY W. 
Rating:
2.0

I had set a time for 8 am. I was told the day before I was scheduled to pick up the truck that the time would have to moved to 10 am so that they could have my equipment for me. That was a little aggravating but I understood. Then when I went to pick up the truck I was told that the 2 furniture dolly I order could not be fulfilled. I was aggravated because I ordered 2 and couldn't even get one. Then when I accepted this and said ok well at least I have the 2 utility dollies and the 1 appliance dolly. She then realized she had only given me 1 of the utility dollies . This was a very unprofessional experience. I'm just glad I won't be using this service again.

Alton K. 
Rating:
4.0

Customer did not leave a comment.

melissa C. 
Rating:
3.0

Customer did not leave a comment.

Krista S. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Employee was super great and helpful!

Shayna C. 
Rating:
5.0

Best uhaul I been to

charles R. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
4.0

Customer did not leave a comment.

Sherry H. 
Rating:
5.0

Customer did not leave a comment.

Mary A. 
Rating:
5.0

N/A

John O. 
Rating:
5.0

Customer did not leave a comment.

Kelly H. 
Rating:
5.0

Customer did not leave a comment.

Dannie A. 
Rating:
1.0

Customer did not leave a comment.

AMANDA H. 
Rating:
5.0

Have another worker to assist Patty. She is being worked to the bone on the days we were there. She was awesome and very professional as well as helpful. Added plus was her smiling! You could sense it over the phone and was a wonderful experience in person! However, she needs assistance. No one needs to work this hard!

Dawn H. 
No reviews have been submitted for this location.

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