The guys did a nice job getting me on the road with my trailer.
MICHAEL H
Customer Reviews for Cougar Moving Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My overall return experience was terrible. I was sent 45 minutes away from my house to 6310 Hwy 162 in Hollywood, SC. I found 6310a, 6310b, 6310c, and 6310d. There was NO indication of a business accepting U-Haul returns. I spent 45 minutes trying to find the return spot. I called the 800 number and they found me a different location for me to return. Which added yet another hour to my journey.
Russell RTell the customer beforehand that you don’t have the additional equipment they need, that way they don’t have to drive to another U-Haul to get the equipment. Don’t give a truck on empty to a customer
Sean GThe ratchets for securing the front wheels were nearly impossible to use. Not lubricated and extremely corroded. Not sure who's responsible for maintaining the equipment.
Joseph DIt was hard to find at first. The rep was very nice and helpful once I found it the drop off place.
Bill GRenting from this Uhaul location was amazing. The team there made everything quick, easy, and efficient. The equipment that I was rented was in immaculate condition. I could not be any more happy than I already am with my Uhaul experience at this location. Best in Charleston!
Jason BWhen I arrived to pick trailer up, the connection for the lights was not working. The individual did not know how to fix the problem. I went to 2 other locations in the area to try and get the lights to work but no one knew how to fix them. One did suggest changing the fuses out. So I changed the fuse but it went out again in such a few minutes of working. They This connection was done 3 weeks prior by another U-haul location. I ended up driving 12 hours to my destination without brake and turn signal lights. Very unhappy that the job was not done correctly and that they could not resolve the problem.
Roger B