Customer Reviews for Coughlin Express Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Coughlin Express Mart

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JOHN M. on

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MICHAEL J. on

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Laura M. on

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MALISSA H. on

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Bronson B. on

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I ended up taking longer than expected to move. I called half way thru the rental and explained that I was going to need more time. Being pressured to hurry was not something I was prepared for, nor was it safe moving heavy bulky items.

Eileen A. on

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Steve R. on

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I was supposed to get an extra 20 miles added on to my my allowed 35. Miles by that didn't happen for some reason. Wasn't pleased with that

AHMONA M. on

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SUE R. on

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Was quick and easy! The truck handled well. No problems at all. Thanks!

Nathan B. on

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Shahla L. on

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Daniel V. on

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First, the parking lot is FILLED with huge potholes. When I got to my pickup location I had to wait an hour past my pickup time only to be told that they had rented my reserved truck out accidentally. They only had one other larger truck which was available which they couldn't rent to me due to steering issues. I was then told to drive to a different location for a different truck. By the time I had a truck, it was an hour and a half past my original pick up time. I had a limited amount of time available with a couple of guys that were helping me move and I lost an hour and a half of their help.

NANCY T. on

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Allen K. on

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GBENGA S. on

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Jennifer G. on

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Gerald S. on

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Slow process due to technology issues

DAVID C. on

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Very friendly and quick on the check out and check back in

Thomas R. on

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Manager was nice and informative,very good experience.

MARLO R. on

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BIll M. on

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It was a pleasure dealing with the gentleman and very smooth pick up and return.

MARK B. on

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All is well

Wiiliam C. on

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Steven T. on

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Christine S. on

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Franklin N. on

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Marc G. on

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Vehicle was a little beaten up and made sort of a metal scraping/vibrating sound when driven, but was clean and otherwise functioned fine. Decent prices and good, friendly service. Overall recommended.

James D. on

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AMINA M. on

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mihirkumar p. on

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Mattie S. on

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I have rented from this location before and got decent results. This time, the truck had a tire sensor light on and i went back inside to tell the owner. He said the tire had just been changed and the sensor wasn't reset. Also the truck (10') sounded like it wasn't going to change gears while driving. I was glad to get it back to location.

Brandon M. on

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JOHN L. on

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LYNNE C. on

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All was very good customer service .

Rebekah S. on

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CATHERINE ELAIN P. on

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Angela S. on

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Used app picked up truck and returned. Attendant was very polite.

Heather P. on

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Kathy B. on

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I had reserved a 17 foot truck at your Morse Rd store and this was confirmed, so when I went to get it I was told that my reservation was at the S. Hamilton store which is about 20 miles away. Since I already had a confirmation number I didn't think I'd have to check to see if my reservation had changed. You people wanted me to pay an extra almost $50 dollars, just to pick the truck up drive it back to my house and return it. I found this to outrageous and just a way for your company to make extra money. I did find this place on Schrock Rd. that had a truck at 5, but the truck was late so I had to get a smaller truck. Even though I had to make 2 trips instead of one, this was cheaper than if I would have rented the first truck on Hamilton. You people who make the reservation need to be more considerate of where your sending people on a budget.

Elaine W. on

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Very friendly and professional staff! All he ask is you bring his trucks back on time and clean.

Elizabeth G. on

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The owner of the store is very efficient and does a fantastic job with the truck rentals. I have used his location multiple times. Very courteous man as well.

Chelsea H. on

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MOHAMED S. on

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In general, the service of the U-Haul is very satisfactory, but however, I'd like to recommend the prompt issuing of hard copy of final receipts after end of service by the customer.

ROSE P. on

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Thanks for asking but I was pleased with my experience and have no suggestions for improvement. The employee at this location was very helpful and friendly.

JAMES K. on

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No windshield washer fluid in the vehicle.

SAMUEL D. on

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John K. on

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Ramesh babu P. on

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The person in charge didn't tell me how much for an additional hour. He charged me $28 extra initially. I drove only 18 miles including 8 miles to and fro to my home. 3star rating is for unclear charges.

HEMANT P. on

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I rented for the first time and it was such a smooth process. I will rent againg

Blair M. on

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Timothy R. on

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I would suggest that when a customer asks for a specific location to pick up the vehicle, that they not be sent across town. Especially when the reservation was made weeks ahead of time. It would also be nice to not wait 11minutes on hold before talking to a less than helpful service agent.

Jillian C. on

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The customer service was the best.

David T. on

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I was very happy with how the owner (?) of this small business took care of us. When I need another U-Haul truck, if they have the size I need I will be back.

David P. on

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cynthia c. on

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chris d. on

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SUNGJOON H. on

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This location is next to a Dairy Queen shop. It is a convenience store, with some grocery items. The name of the store is Coughlin's. We arrived 15 minutes earlier than the scheduled pick-up time to get the UHaul. The man at the counter was friendly enough, checked us out, and we were on our way in about 5 minutes. He and his wife manages the shop. No frills, no up-selling. He even confirmed to me that there's insurance selected, and I definitely didn't select it when I made the reservation. So because he pointed that out, I was able to ask him to unselect insurance coverage. That was much appreciated. We returned it that evening, same day (even though I booked it for 24 hours and there's a key drop box outside the door). He was much more friendly when we returned at night. We handed the key over. He reminded us to double check the back of the truck and inside the driver seat for any left behind items. Such a nice man! He sent us on our way in like 2 minutes. It was a breeze! I never knew this location existed. Even though it's of the way for me, I would definitely make the drive here again to pick up a UHaul should I need one in the future. (PS: When I arrived, there were 3 10ft trucks and 2 15ft trucks in the parking lot. He answered the phone for someone needing a truck that morning, and said that he cannot make a reservation for people, but they are more than welcome to just walk-in and check trucks out. There are plenty of trucks at this location, and I didn't know how busy end of July is for people moving, so I made a reservation in advance. It's awesome that this location has so many available! It is a C-store that is a UHaul authorized dealer.)

Luis R. on

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Superb!! The gentleman was very poilte and explained everything without any rush. Great experience!!

STEFAN S. on

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Paul R. on

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This is the fastest and best service in town - I rent trucks every week and would never think of going anywhere else!

Ray S. on

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N/a

Nathan B. on

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The owner was one of the nicest people I’ve met in a while.

Jessica D. on

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CRYSTAL C. on

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This guy is a lier we got our rental truck was trashed had water in the box truck bed hole in ceiling was nasty in cab pop and trash in cab we told him it was going to be next day after 10 pm that we would drop the truck back off he put down a different time ?????? So he could charge us more!!!?!?!!!!!! DONT RENT YIUR UHAUL FROM THIS STORE !!!!!

Marshelle P. on

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Very nice staff. Quick easy no waiting

ALYSSA L. on

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Nothing. Service was amazing!!

Jean G. on

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The store owner was very amicable and great customer service provider

Jeffrey T. on

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JOHN M. on

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Robert R. on

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It was somewhat frustrating reserving a U-haul online at a location near us, but then having that changed the next day to a location 30 mins out of our way

Doug W. on

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raymod b. on

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Check in went well

Jon L. on

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ram s. on

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Overal every thing is good.

Ryan W. on

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WILLIAM M. on

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Have larger trucks to rent ,That will hold more furniture and how so good it

Laurie P. on

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Maritza M. on

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Matt S. on

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edward r. on

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Sundae L. on

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akshay s. on

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Patrick M. on

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I've used this location twice in the last several months. The first time was great; this time Mr. Patel really went out of his way to help me out of a jam. He is pleasant, helpful, and conversant whenever we talk. Its nice to know people like Mr. Patel are still around!

Janet R. on

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Friendly service. Truck ready at scheduled time.

Karen W. on

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Gentleman was friendly, had truck ready with full tank, blankets, etc. Return was easy and received receipt promptly via email.

Justin W. on

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Friendly staff- great deal

Marvin F. on

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Someone is lying. The website said my truck would get 10 mpg. They told me it would get 4-5 mpg. The fuel gauge was marked 3/8 when starting. It was slightly past 1/4 but surely not 3/8. I returned it the same way but was made to put more gas in tank. I went 19 miles and put in 5 gallons.

ROMULO E. on

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The person that rented me the U-Haul was really really really really rude and didn't know English he's a fucking asshole

Rachel R. on

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Aliou D. on

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Very nice customer service ????????????

Edit D. on

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It would be nice to have a dolly, if it is promised and not to go on a hunt for one.

James A. on

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Jason A. on

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RAVINDRANATH K. on

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Angie C. on

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I filled the gas right before dropping truck off. The gas station was within walking distance from uhaul rental location. I have rented nany many many vehicles and I know to fill the gas tank. I have never been charged for not filling up. There is one thing I am not and that is a liar. The man that rented to me at a convienient store location hung up on me when I said I was going to drop by. I did drop by and he said the truck was not there for me to visually inspect the gas & mileage. The same three trucks were still there so I took pictures of them. I will never rent from this location again but will consider uhaul for future needs if this matter is loiked into and resolved. In the past I have always veen satisfied with uhaul. Please cintact ne if you would like more details.

Eileen A. on

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The location was small, but everything else was great. Very quick in and out. Easy return.

MARCUS P. on

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MARK B. on

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JOHN R S. on

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No running boards on the truck so it was hard for me to get into the cab. There was no dolly with the truck which was not discovered until we arrived to load. The truck front end vibrated while driving.

Curtis M. on

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