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TERRY S
Customer Reviews for Countryside Outdoor Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service was great, Uhual was clean and ran well, and we had no issues driving across the country in it.
Olivia OThe associates at the pickup location were excellent, however, we did experience quite a delay due to problems with the U-Haul website. Although I already had a standing reservation, they had to re-enter all my information and the website would not allow them to rent me a car transport with the 15’ truck. The associate had to call a support person. No problem. But then when he hung up with support, all the entered information was deleted and he had to start over again. But, like I said, the employees there were excellent, so I really didn’t think much of it. While there I double checked with them if I would be able to drop the trailer off at the drop off location, before I dropped off the truck, and I was reassured that I could.
Leslie CEasy to deal with
JAMES DNothing needs to improve, very friendly and prompt services
Michael LLet the customer know the 24 hour day rental period starts at the time the item rented is picked up. I didn’t know this, and assumed it was due back by the end of business the next day
BRYANT CUhaul representative was rude and condescending when we picked up the truck. Acted as if we were inconveniencing him to do his actual job!
Meggan WThese guys are ready and waiting to get you on the road. I'll choose Countryside every time. We see them as the most efficient u-haul location in Robertson County,TN.
Travis CDavid and his team do an incredible job! We have rented trailers for our business from many locations and this has become our clear favorite. Personal customer service and quick and easy. Five Stars!
Travis CThis location was fine, however, when I initially placed my order, to save $ I was to drop off the truck at a closer location. When I picked up the truck, the drop off location was changed without being told. This location was about 10 miles farther and way out in the country.
David ALocation was helpful, answered all questions, and quick.
William MDavid and his crew are awesome. They will walk you through the entire hooking up process and help you understand what you are towing! Very helpful and compassionate people working @ Columbia
Nick PMove it closer to town lol.
James DGreat customer service got me in and out very quickly highly recommend .
JERRY LThe staff at Countryside were very friendly and helpful.
GUY SThe unit was returned with 5/8 tank of fuel but we were only credited with 1/2 tank.
Travis C