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LIONEL D
Customer Reviews for Cowboy Dans Trading Post and Pawn
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was in great shape and an excellent value. I was concerned about getting a high mileage unit for the long trip. That did not happen. U -haul gave us a great vehicle and it worked out better than expectations. Thank you U-haul !
Floyd WThe location was amazing. Uhauls system as a whole is crap. The person who called from a 615 number didn’t even leave a message. Then when I called it back the lady I spoke to was very rude and promised me the location would have the dolly I needed and they didn’t. All the people I dealt with at the location were amazing at my check out and checking back in. But I also still haven’t been refunded and your system overcharged me because that nasty lady on the phone didn’t do her job and correct my reservation. so you tried to overcharge me like you are running a scam but the amazing people at the location fixed it for me. But again still haven’t received my refund.
NATALIE HCowboy Dan's Trading Post is great, reliable, friendly service, and we look forward to using them whenever we need Uhaul services. Thanks!
Brad JA professional customer service. Did not waste my time. Got me hooked up and on my way. I appreciate it. Will be back.
JOSEPH STruck was dirty, the back was covered in dried mud chunks uo the side. The lady I made the reservation made no mention too a mileage limit. Til after I was charged an additional 330$. They only gave me 52 miles on a one way trip to dickson. That's ridiculous that's literally 52 miles from county line too county line like wtf you think I was gonna do spend 300$ just too drive a empty truck and nit move my home. Biggest rip off I've ever had. Will never use uhaul again.
Landon LThe check engine light and another dash light was on. People feel more comfortable when no dash lights are on.
Janice Dcharge what you quote or if because the price changes because of the location you recommended you should inform the customer you just quoted the price to will be double the amount because you are picking it up from another location. I think you should honor the price quoted no matter what location it is picked up from. I was asking to rent the hauler from the akron location which if I would of rented it from there I would of been charge $140 but since you customer representive suggested it would be better for me to do a one way haul from clarksville, TN I had to pay $237 and some how that is my fault and not uhaul. I guess I now know DO NOT TRUST YOU UHAUL. She was not being helpful just out to make uhaul more money. She knew she quoted me $140.00 and she knew when she set up the pick up that it was going to be $237.00 and she did not in anyway change that quote she did not inform me that by pick up that trailer at another location that it was going to double my price. I of course did not know that because the proper way to do business is to inform the customer of the price difference. I would of hauled the trailer down to clarksville empty that only makes sense to do that. I found it truly disturbing that you as a company do business that way.
ROSE WGreat customer service with no problems! Conveniently located with no waiting, just in and out.
YVETTE BIt was obvious to me that U-Haul was not the only business of Cowboy Dan’s. However the owner treated my needs with the priority that made me feel it was the most important job he had that day. I really appreciated his services.
MICHAEL SThe first truck had no key and it was pulled full of stuff so we couldn't even use it so uhaul got us a different truck
Jimmy AI had no issues with the location, but with U-haul. I don't understand why your trailers do not have a standard hook up for the trailer lights. The only way those car trailers are going to be pulled is by a truck. All trucks come with standard connection portals for trailer lights, but for some reason everyone that rents a U-haul has to buy an adapter in order to use them. To me that's greed and unnecessary.
GARY CThe staff was super friendly and very helpful. Quick and easy from start to finish.
Laurie BEverything was quick and painless. Thank you.
SISI MNo problems Rental was easy and so was check out Good customer service.
Annie CVery friendly and helpful staff!
Thornton VThere were serious technically difficulties with the software that this location was using on their computer to transact the rental. I also had technical difficulties with the U Haul app. These technical difficulties caused a delay in the rental process of more then 1 hr.
Randolph GBrand new vehicle and wonderful customer service.
Frances HCustomer service was outstanding. The staff were friendly and helpful in ever way. 10 out of 10
Alexander CNothing they were great.
Mykel R100% recommend Cowboy Dans Trading Post. Super nice people and very helpful...great place!
Jo CI was not credited the 50 miles as promised.
Christina PExcellent customer service and appreciated their family friendly atmosphere.
Jana KBen was great!!
LASHANA MGreat customer service
Chris CKeep up the great work
Daryl GAllow the on site workers to make decisions on days the weather bad won’t allow you to unload your house hold to give a free day to turn the truck back in
Alvin BGreat customer service
Dennis KVery helpful and courtious.
Dwain RJust keep things the way they are, reservation system was spot on, no issues, trailer was available for pick up, location was great, ease of access.
Birk EI had a terrible experience with Uhaul. I rented a 15 foot box truck 1 day to move 80 miles. I picked up the truck on 6/30 and returned the next day, 7/1 and on time, I was charged accordingly. On 7/12 I rented a 15 foot box truck as well as a car hauler 7/12 - 7/17 drove from TN- to NY $ 1417.28. Paid infull on the 12th and returned on the 17th and on time. By the 20th my checking account was $525.00 over drawn. Turns out Uhaul with drew an additional $1411.80 from me on 7/13. So they return the 1411.28 after a week of emotional distress but does nothing about the 8 charges of over draft fees totaling $200.00. So I tried for another 2 weeks to no avail to get compensated for the over draft fees. Now I find out they charged my account again today 8/6 another $2500.00. So I’m back fighting and being sick because of the financial crisis Uhaul has put me threw. I’m going to seek compensation for the distress Uhaul has put me threw.
Marjorie hGreat customer service as always.
Samone CIt all seemed fine.
Robert DThe truck’s AC unit was out, it was unbearable hot with no chance of relief. Also, the instrument cluster flickered in and out.
Jaymen PWe had our rental scheduled for 8 am 24/7 pick up and we got there and couldn't pick it up. We had people waiting on us to help us move and weren't able to obtain the truck till 9:30. This created us to pay our helpers more due to the truck not being available. We called and called and only got a hold of one person to help us.
Danny WKeep up the good work.
Vance HIt was a pleasant experience! Professional staff, reasonably priced.
Michael GTHIS was the only easy part of the entire rental
Tracy MI would like to thank everyone who heled me. I was worried about being cheged extra day because there was a bad accident on the interstate that made being late to return. They didn't charge me a extra day. Thank You so very much BIlly J Phillips
Billy Pgreat service
DONALD BThe staff was wonderful
Patricia AThe folks their were very friendly and helped a lot. Not like other locations here. The getting and turning in the truck was fast
ANTHONY BSuper dope people, really accommodating and friendly. 11/10 recommend.
BROOKE T