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Andrew M
Customer Reviews for Cowboy Pitstop LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There were two people out when I got there. I called to let them know I was there like it said in the receipt. I had someone come over and take the truck. When I went in, the lady asked about the truck and I told her one of the men had already taken the keys from me to check it out. It was a very quick process. I had cleaned the truck and made sure the gas level was the same as when I got the truck.
SAMANTHA MNo complaints
KIRK TThis was the 3rd location we were given to pick up the truck after making an online reservation. The dispatch forgot to call or update us on the new location costing us time and driving distance from the original location. There were no clear instructions as to the location of the truck key and we attempted to open the pad lock at the entrance to Cowboy Pitstop for 15-20 minutes before noticing the same padlock on the back of the truck...key was in the back of the truck. Better instructions would've saved time and stress.
MICHAEL LFriendly and helpful staff!!
Bryant VBuilt-in navigation system is a must nowadays. I even used Apple Maps with my phone that I cannot mount on the dashboard or windshield because Uhaul hasn’t any.
EMMANUEL CThey were very helpful and communicative.
HAYLEY PThe owners are great to work with.
SCOTT BApp gave me issues and I would say improvement for pickup time slots. I had to travel further and asked the lady if she could change pick up time, but I guess she didn’t understand I was an hour away.
Susana VDelay in the rental and couldn’t rent what we wanted. Then also problems with returning the haul as they are no longer in service and had to return it to a completely different place
Emily BSusan was great!
Craig BAlthough I wasn't happy when my reservation was changed to this location, the people here were fantastic to work with! They bent over backwards to help me and work with my schedule! I couldn't have worked with better people and it was a joy to associate with them! Excellent service!
David WNothing
CAROLYN BI dropped off after hours. Loved the decor.
Eva SThe internet service in that area was poor and the u haul app kept timing out , also the lock on the back door was a hot mess and very hard to unlock ( like it was worn out) overall the location had plenty of parking, easy in and out to FM road
patrick kExcellent, friendly service
Scott SEasy and convenient location. I was able to return my trailer on Sunday afternoon when the business was closed so I wouldn’t have to miss any work on Monday to return the trailer.
Robert HNice people run this facility!
CAROLE OCustomer service was great!!
Jennifer MGreat interaction with the owners. Super nice and helpful people
Chris MI chose another location because it was open on Sunday. Somehow I got assigned this location with the threat of a fee if I dropped at my chosen location.
Kenneth Echeck serviceability of vehicles before issuing them out.
Juliana WGreat people to deal with.
Anthony GExcellent customer service. Thank u guys!
Lou LVery friendly
Robin HI scheduled a pick up at 0900 but they don't open until 1000, and I was not notified of this prior to arriving.
Peter RSuper friendly, good people and good experience overall.
William SUnbelievable clusterfuck getting to this place. You'll be hearing from me in greater detail. Expected to pick up the truck at the main location in Lubbock, where there were at least 30 trucks on the lot. The not-helpful woman at the desk said we had to go to this Cowboy place. No directions. Got lost. It was in the middle of nowhere after hours. She claimed I'd gotten an email about this two days prior. No. I checked junk mail. No. With some advance notice I might have been able to plan to get to this place. And don't tell me "oh, we've been so busy." If you can't handle the volume of business, hire more people or refund money. There's more, but this is the bare bones. NOT OK.
Dorothy CNicest people ever.
Shay MNothing
Stanley KThe drop off location was a very interesting place. The staff there was also very efficient, helpful and friendly. Great job U Haul.
Jerry SRoadside service was excellent.
JERRY SVery courteous service from great people!! I would highly recommend them!
Thomas ALocation was closed and could not find lock box to drop off keys.
TAMMY RThis is a great U-HAUL location, the owners are terrific!
Gregory LWe dropped off after hours and it was easy.
Laurel CNothing
Ricky Mthey were closed but she still took us in, so sweet.
Reynaldo PAll was good
Isic ROwners are very friendly and helpful.
Douglas BVery accommodating and helpful. Great experience
DIANA WEasy to work with and very professional I give the Cowboy Pitstop a A+ I will definitely use them again and if you need some furniture go see them!!
armando sThe married couple managing the location was very nice and friendly. I hated having to pick up the truck in wolfforth, but I was very happy to interact with the people there.
Alexander CNo comment
Carlos HI wish the trailers were a little cleaner and better looking but functionally they are awesome. I am curious how many miles you get out of a 6x12 trailer
Tommy Severything was great at the pick up location. Something to consider..... the only thing that concerned me was as I was driving up to Lubbock, TX from Houston I received a call from u-haul customer service. The first words out of the representative's mouth was I did not have a trailer at the location I reserved it at. I went ballistic until she told me there was a trailer in Wolfforth (outside of Lubbock). Why would u-haul let me a rent a trailer at one location when there were no trailers there? I had no problem going to Wolffoth to get the trailer. What would have been my options had I got up Lubbock and had no trailer at all?
Larry PMost trailers were inches deep in water/mud, there was a question if I would even be able to get the one that I had reserved. I waited for more than a half hour while the owner/manager unsuccessfully tried to process the transaction on the computer.
Barbara KVery friendly and efficient. They were ready for us when we arrived. Filled out paper work, hooked up trailer and on the road in about 10 minutes.
Stacy GCan't improve on perfection. Customer Service was amazing.
Rocksann CNone
Bill HOwners, Jeff & Susan, are just good & honest people. I wouldn’t want to rent a Uhaul from anyone else. They go above and beyond to meet customers needs. Thanks Cowboy Pitstop for great Customer Service!
Shonda MVery friendly and informative
JAMES HNot a thing. Awesome service!!
Elvin S