Customer Reviews for Cowichan Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

5.0

I have no complaints about this location.personnel were very friendly and helpful.

Rating:

5.0

This guy from Mexico very Kind, he aswered all my questions before take the truck

Rating:

5.0

Polite and friendly staff. Exactly what I expected from U-Haul.

Rating:

5.0

A smooth and efficient drop off. The crew were helpful, efficient, well informed, and kind. The return process was great. Thank you!

Rating:

5.0

I’ll continue to use uhaul and recommend it to ppl I know based on the customer service at Cowichan Auto Repair location. I will NEVER deal with the boys road location ever again

Rating:

5.0

Everything went very smoothly. The gentleman who assisted me with the rental was very friendly and professional. Well done. Jim

Rating:

5.0

The poor experience isn’t with the store location but with a representative named Shawn who called me from 250-858-0201. I had contacted the store to extend my rental on the Friday. First thing Monday morning, a man, who only identified himself as Shawn only, not saying he was from Uhaul, asked me when I planned on returning the truck (which is how I identified who he was calling from). I told him I had called and extended the rental at which point he was being very aggressive stating he was going to pull the recorded call to verify that and started the guilt tripping saying things like “what about the other families that had this truck booked” etc. He then threatened me with collections. He was very rude and obnoxious. His behavior was uncalled for and for someone who suffers from mental health, it has crippled me from going out of my home. I was in tears.

Rating:

1.0

I had a very poor experience, I would not recommend, nor do I think ill be a returning customer

Rating:

5.0

The reservation change was stressful and Duncan wasn’t a convenient location pick up for us