Customer Reviews for Cox Auto Service
(U-Haul Neighborhood Dealer)

99 reviews

1018 Service Pl   Vista, CA 92084

(760) 536-8507

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(760) 536-8507

1018 Service Pl
Vista, CA 92084

Services at this Location:

Hours

  • Mon–Fri
    8 am–6 pm
  • Saturday
    8 am–4 pm
  • Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
5.0

Great Service,

kenneth P. 
Rating:
3.0

The bill wad 120% to high.

Glenn B. 
Rating:
5.0

Friendly service

Christine H. 
Rating:
1.0

Place is overall grimy - Not professional, Employee seemed bothered to have to help me. Rented from 8am to 8pm. was charged 3 days. Called them to inquire about the bill and was told - not my problem, you have to call U-Haul. Now that I'm reading the reviews, it appears this happens frequently, where the customer is charged "incorrectly" Fortunately, when I made the call, U-Haul has refunded the extra 2 days I was charged. but what a hassle just to rent a trailer. I would suggest you find the next closest location.

mike K. 
Rating:
3.0

The truck was dirty inside and smelled like a cigarette. I accidentally put in double the amount of gas & they wouldn't credit me anything.

John O. 
Rating:
3.0

The overall service experience was not good. I confirmed pick up at a different location 2 days prior and day of, but after I arrived truck was not there and was then sent to secondary location. Customer service and communication were less than satisfactory from local scheduling office.

JESSICA M. 
Rating:
4.0

Customer did not leave a comment.

Gordon G. 
Rating:
1.0

Quoted one price charged. More, when questioned about the overview charges told to call 800 u hall.

JIM G. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Bob has been extremely helpful. He's the reason I keep coming back to Cox Auto.

Craig M. 
Rating:
1.0

The Uhaul representative was not helpful at all. In fact he was rude and unprofessional. He checked in the vehicle before I could have the drop off location changed with the 800 number so I was charged. Also, he was upset with me because there was no room to park the truck at his location. He grabbed the keys and I safely sped off almost causing an accident. Lastly, he said the truck had less fuel in in than when I rented it which was not accurate. I returned it with just under a half tank. I was charged for 17 gallons of gas and I don't think it holds 17 Gallons full. I'd appreciate a call back from a manager to get these discrepancies resolved. I recently rented 5 u boxes and had them shipped cross country and pull one of your 6x12 trailers. I do isn't mind paying you over $10k for that move and but I don't want to be overcharged for this one because of an unprovoked uhaul rep. Thanks Sal. (209) 985-6435

Salvatore C. 
Rating:
3.0

Clean out the inside of the cab

Ulises G. 
Rating:
1.0

Owner was very rude, didn't want to give us the truck being in doubt of what we needed it for, at pickup and drop off. Ridiculous. We needed it to move our work lab, nothing out of the ordinary.

SASHA F. 
Rating:
1.0

I had a terrible experience with this location. I was not able to pickup the stuff from the intended location. The UHaul pick up location was a Auto shop and the front office was a dingy place typical of a not well maintained auto shop. I got there around 3PM and parked my car in a parking space inside the facility. After doing the transaction with the manager was told to remove my car and go park outside on the street. The place was a busy street with lots of businesses around and I just could not find a parking space anywhere. After circling the place couple of times and not finding a space I had to park a mile away in a VONS parking lot. I had to walk all the way back to get the truck. The whole ordeal took more than 45 minutes and ate into my allotted 4 hours for the truck. After getting the truck I had to rush to the pickup location where I was supposed to collect some stuff. Because of the delay I could get there around 5PM and the contact person had already left for the day. All my efforts were for nothing and had to waste money on the whole thing, I demand a refund.

Rajesh N. 
Rating:
5.0

They are awesome quick in and out

russell B. 
Rating:
3.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Location was closed at drop off. Had numerous problems with the app for check out. the app would not bring up my contract information

Amilcar M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA B. 
Rating:
1.0

The guy is so rude!!! I'm disabled, doesn't know how to do the return on the phone, denied to help me out. I asked for the office number and asked me why because he knew I will call to make a complaint. I stayed there because he said he didn't has time to go out to inspect the truck so I sat down, he asked me for my phone and realized the phone didn't let me do it and threw my phone on the counter. When he wanted to go out he did. I won't recommend this place, all the opposite: I will tell to everyone DO NOT GO THERE. Just go in person as you are a customer and you will see.

Victor M. 
Rating:
4.0

Customer did not leave a comment.

cathline S. 
Rating:
5.0

Customer did not leave a comment.

Tristin T. 
Rating:
4.0

Customer did not leave a comment.

PENNY N. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Christopher L. 
Rating:
2.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Should have been told that my full auto insurance might not cover the rental cost at the time i rented the truck without rental ins. Then to add it later i was told sorry can not your rules are 2 hours after I rented the truck.

Linda C. 
Rating:
3.0

Check out was a clean process. Check in was missing on assistance. One staff member that seemed more occupied with his cell phone than helping.

Sterling E. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
1.0

Terrible terrible terrible experience. I rented a truck for a quick job. They guy was behind the counter checking me in was rude, short dismissive. Checkin was a circus on its own and i could see he hates this job or for someone reason he dislikes me. The entire job/trip was 16 miles (as per my final receipt). Brought the truck back putting 4 gallons of gas in - making sure the gas needle is above what i got it as. When i dropped truck off the same guy did not even leave his office to inspect truck and insisted there is nothing for me to do or sign and that i should go. i then knew he was going to botch this return. On my final receipt he indicated that my gas tank had 1/8 less gas in that what was actually there - even though he could probably put two and two together that it is not possible for me to drive 16 mules and use 1/8 of a tank of gas. My final receipt showed an additional charge of $30 for gas fee and additional $21 for 3 gal of gas. So my 16 mile trip became an +$100 expense. He of course did not even reply to my email when query was sent. After dealing with home depot costumer service i was refunded the $51 because it was so obviously wrong. Luckily i kept my gas receipt. Dont rent here and if you do take photos of everything before and after rental. Insist that he check in the car with you otherwise you will probably deal with the same thing.

Jaco V. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
4.0

We just dropped it off; truck in the parking lot and key in the drop box.

Marion F. 
Rating:
3.0

Really wanted a flat rate that didn't include mileage. Van was clean. Nice it had side and back doors

Gregory M. 
Rating:
5.0

Absolutely excellent customer service. Very knowledgeable business owner. Will 100% be returning.

Hank F. 
Rating:
3.0

A receipt once truck is handed back. Either email or text

Heinrich S. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
3.0

To be cleaner inside

Laura E. 
Rating:
1.0

I was forced to change to this location the day before pickup, even though I had made a reservation over a week in advance at a proper Uhaul Moving & Storage location that was closer to me. The person that "helped" me here seemed like this was his first uhaul experience and that I was inconveniencing him by not being a car repair customer. Completely unfriendly and unknowledgeable. He forced me to BACK the van into his lot from the street so it was easier for him to load my dollies and furniture pads (of which I only received 6 when I was supposed to receive 12). He refused to walk the 50 feet to the street with the items to load them, or move the truck himself, so I had to maneuver around a narrow street to make it easier on him. When he went to setup the order on the computer I had to tell him what to select and almost guide him through the process. It took over 30 minutes to get out of there and I was the only customer there.

Tim M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN L. 
Rating:
5.0

The gentleman who assisted me was very pleasant and helpful to work with. I'll definitely be renting from him again soon.

Craig M. 
Rating:
5.0

Customer did not leave a comment.

ARAZELI F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
3.0

Customer did not leave a comment.

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Customer did not leave a comment.

Arleen S. 
Rating:
5.0

The location itself was chosen by representative and it was a bit far.

Aleksandr S. 
Rating:
4.0

Cox is great! No problem there. My big problem is that I rented a 15 ft truck and come to find out it's a 12 ft truck with a top level of 2 1/2 ft. So you los a lot of square footage and that made me have to take two trips to the storage because of losing that footage

Brady F. 
Rating:
5.0

Customer did not leave a comment.

Dale B. 
Rating:
5.0

Customer did not leave a comment.

LON M. 
Rating:
5.0

Great communication to update replacement truck and location

Zaldy G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE G. 
Rating:
1.0

My original reservation was at a different location. They lied and claimed they tried calling to inform me they didn't have a truck available even though it is supposed to be guaranteed with the credit card used for the reservation. I had no missed calls! I was sent to another location further way. Uhaul happily charges for those additional miles I had to go!

John C. 
Rating:
3.0

On a positive note: great, friendly service, great price. The downside: The truck needs to be washed badly. Smelled bad. Also someone smoked in there and can smell that. Windshield had dead bugs all over. .Ants all in the truck which didn't realize until unpacking, ended up on household items and now transferred to the garage and home.

Andrew R. 
Rating:
5.0

Customer did not leave a comment.

LORIE B. 
Rating:
5.0

Bob was great. Thank you!

PAUL Z. 
Rating:
5.0

Customer did not leave a comment.

ANGELICA S. 
Rating:
5.0

Customer did not leave a comment.

Megan J. 
Rating:
5.0

the only negative thing that we experienced was that the truck had ants, not sure how other than maybe from the tree it was parked under. The ants were in the cab and the back. Other than that, the rental center was great.

ROBERT B. 
Rating:
5.0

The gentleman that I checked in with was very professional in answering all my questions and I truly appreciate his patience with me.

Lori R. 
Rating:
4.0

At the last moment we had to drive to this location Vista,CA. which was 30 miles driving distance. We were scheduled to pick up the u-haul on Adams Ave only 2 miles from my apartment. Otherwise the service was very good.

CHARLES C. 
Rating:
5.0

Thanks for your help Bob. Great service.

GAETANO I. 
Rating:
5.0

From the pickup point to the drop off point the process was quick and easy. The drop off in Lewisville was crazy simple very fast.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
4.0

Bob the agent here is extremely nice and I had no hitches in renting a cargo van— thank you Bob for your kindness!

Julie A. 
Rating:
5.0

Customer did not leave a comment.

Kevin F. 
Rating:
5.0

Great prompt service!

EDWIN H. 
Rating:
5.0

Customer did not leave a comment.

Christopher A. 
Rating:
1.0

Any other moving equipment but U-haul.

HUBERT C. 
Rating:
4.0

Customer did not leave a comment.

EDWARD T. 
Rating:
5.0

with help of phone reservation department found the size truck I wanted. check in and pickup process was quick and I was on my way. very pleased.

BRYAN B. 
Rating:
3.0

Man who helped me said he had no room for my ubaul.despite me getting a confirmation text with his address.

ROBIN K. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Abelardo M. 
Rating:
4.0

Customer did not leave a comment.

BRIGITTE S. 
Rating:
5.0

great people. thank you!

David F. 
Rating:
5.0

All went very well except for paying for mileage... Uhaul is a good company

Michael L. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
3.0

No clear signs so it can be confusing to find and I was not in the system but the Uhaul rep over the phone said this location was correct. Makes return ver confusing.

Thinh N. 
Rating:
5.0

Customer did not leave a comment.

Ron C. 
Rating:
4.0

Customer did not leave a comment.

Otis M. 
Rating:
5.0

Personnel was extremely helpful in returning my truck.

Michelle M. 
Rating:
1.0

Very rude forg guy at counter rude And unhelpful when i picked it up more of same when i dropped it off was 8min late charged me for for another entire day plus cleaning fee again Very Rude and unprofessional DONT RENT THERE

rebecca C. 
Rating:
3.0

THE SERVICE WAS GREAT... JUST CLEAN THE INSIDE OF THE TRUCK ...

Carolyn L. 
Rating:
3.0

Truck was 30 minutes late. Wasn't compensated. Thanks

Jonathan G. 
Rating:
5.0

The mobile check out was a bit lengthy.

Debra B. 
Rating:
1.0

Uhaul has failed in every aspect of business. The app for hands free pick up is a fail. The person the took the reservation should give you the code to get the truck. No service. Its amazing how you stay in business. Worst service ever.

Timothy T. 
Rating:
5.0

The gentleman at the counter was courteous explained everything. Everything went smooth. Thanks.

JOHNNY B. 
Rating:
5.0

Customer did not leave a comment.

CEDRIC P. 
Rating:
5.0

Customer did not leave a comment.

Elliot L. 
Rating:
1.0

The staff did not provide great customer service. They refused to help remove vehicle from the tow dolly stating that it was against policy. I finally requested that they provide instructions and that we would do the removal but I had to threaten of Going to another U-Haul location otherwise they would not have provided instructions. I would never rent or return things again at that location and will post my opinion on our local social media to avoid others from avoiding frustrations for lack of customer service.

Carmela C. 
Rating:
5.0

Customer did not leave a comment.

Magdalena A. 
Rating:
5.0

Fast and easy! Cobtactless pickup was easy and convenient!

Samantha H. 
Rating:
4.0

Customer did not leave a comment.

hans G. 
Rating:
5.0

Excellent customer service. Very understanding people!

Mary Clare M. 
Rating:
1.0

Customer did not leave a comment.

Dean W. 
Rating:
5.0

I would recommend this place tenfold! The service was considerate, highly thoughtful and understanding, and just pleasant to work with. Thank you for helping us, we appreciate it so very much.

melissa L. 
Rating:
5.0

Customer did not leave a comment.

ARCELA N. 
Rating:
5.0

Customer did not leave a comment.

keith H. 
Rating:
5.0

Great customer service

Tania P. 
No reviews have been submitted for this location.

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