Customer did not leave a comment.Arleen S.
Customer Reviews for Cox Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location itself was chosen by representative and it was a bit far.Aleksandr S.
Cox is great! No problem there. My big problem is that I rented a 15 ft truck and come to find out it's a 12 ft truck with a top level of 2 1/2 ft. So you los a lot of square footage and that made me have to take two trips to the storage because of losing that footageBrady F.
Customer did not leave a comment.Dale B.
Customer did not leave a comment.LON M.
Great communication to update replacement truck and locationZaldy G.
Customer did not leave a comment.NICOLE G.
My original reservation was at a different location. They lied and claimed they tried calling to inform me they didn't have a truck available even though it is supposed to be guaranteed with the credit card used for the reservation. I had no missed calls! I was sent to another location further way. Uhaul happily charges for those additional miles I had to go!John C.
On a positive note: great, friendly service, great price. The downside: The truck needs to be washed badly. Smelled bad. Also someone smoked in there and can smell that. Windshield had dead bugs all over. .Ants all in the truck which didn't realize until unpacking, ended up on household items and now transferred to the garage and home.Andrew R.
Customer did not leave a comment.LORIE B.
Bob was great. Thank you!PAUL Z.
Customer did not leave a comment.ANGELICA S.
Customer did not leave a comment.Megan J.
the only negative thing that we experienced was that the truck had ants, not sure how other than maybe from the tree it was parked under. The ants were in the cab and the back. Other than that, the rental center was great.ROBERT B.
The gentleman that I checked in with was very professional in answering all my questions and I truly appreciate his patience with me.Lori R.
At the last moment we had to drive to this location Vista,CA. which was 30 miles driving distance. We were scheduled to pick up the u-haul on Adams Ave only 2 miles from my apartment. Otherwise the service was very good.CHARLES C.
Thanks for your help Bob. Great service.GAETANO I.
From the pickup point to the drop off point the process was quick and easy. The drop off in Lewisville was crazy simple very fast.Michael D.
Customer did not leave a comment.JEFFREY S.
Bob the agent here is extremely nice and I had no hitches in renting a cargo vanâ€” thank you Bob for your kindness!Julie A.
Customer did not leave a comment.Kevin F.
Great prompt service!EDWIN H.
Customer did not leave a comment.Christopher A.
Any other moving equipment but U-haul.HUBERT C.
Customer did not leave a comment.EDWARD T.
with help of phone reservation department found the size truck I wanted. check in and pickup process was quick and I was on my way. very pleased.BRYAN B.
Man who helped me said he had no room for my ubaul.despite me getting a confirmation text with his address.ROBIN K.
Customer did not leave a comment.RICHARD H.
Customer did not leave a comment.Abelardo M.
Customer did not leave a comment.BRIGITTE S.
great people. thank you!David F.
All went very well except for paying for mileage... Uhaul is a good companyMichael L.
Customer did not leave a comment.John W.
No clear signs so it can be confusing to find and I was not in the system but the Uhaul rep over the phone said this location was correct. Makes return ver confusing.Thinh N.
Customer did not leave a comment.Ron C.
Customer did not leave a comment.Otis M.
Personnel was extremely helpful in returning my truck.Michelle M.
Very rude forg guy at counter rude And unhelpful when i picked it up more of same when i dropped it off was 8min late charged me for for another entire day plus cleaning fee again Very Rude and unprofessional DONT RENT THERErebecca C.
THE SERVICE WAS GREAT... JUST CLEAN THE INSIDE OF THE TRUCK ...Carolyn L.
Truck was 30 minutes late. Wasn't compensated. ThanksJonathan G.
The mobile check out was a bit lengthy.Debra B.
Uhaul has failed in every aspect of business. The app for hands free pick up is a fail. The person the took the reservation should give you the code to get the truck. No service. Its amazing how you stay in business. Worst service ever.Timothy T.
The gentleman at the counter was courteous explained everything. Everything went smooth. Thanks.JOHNNY B.
Customer did not leave a comment.CEDRIC P.
Customer did not leave a comment.Elliot L.
The staff did not provide great customer service. They refused to help remove vehicle from the tow dolly stating that it was against policy. I finally requested that they provide instructions and that we would do the removal but I had to threaten of Going to another U-Haul location otherwise they would not have provided instructions. I would never rent or return things again at that location and will post my opinion on our local social media to avoid others from avoiding frustrations for lack of customer service.Carmela C.
Customer did not leave a comment.Magdalena A.
Fast and easy! Cobtactless pickup was easy and convenient!Samantha H.
Customer did not leave a comment.hans G.
Excellent customer service. Very understanding people!Mary Clare M.
Customer did not leave a comment.Dean W.
I would recommend this place tenfold! The service was considerate, highly thoughtful and understanding, and just pleasant to work with. Thank you for helping us, we appreciate it so very much.melissa L.
Customer did not leave a comment.ARCELA N.
Customer did not leave a comment.keith H.
Great customer serviceTania P.