Great service and they always exceed my expectations!
JEFFREY H
Customer Reviews for Craig Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Lori and her staff in Craig, CO are always a pleasure to work with.
Jeffrey HWent above and beyond my expectations.
ROBERT LFrustrated that U-Haul added a long return trip after I rented, never told me when I was booking I had to go to Craig.
PAUL NAlso very helpful service
LISA FWould be better if Steamboat Springs would have had a trailer available. Craig was helpful and friendly. Drop off in Grand Junction was fine
Judy KVikie and the gentleman there are really personable.
Joe TThe furniture dolly that was reserved was broken and unable to be used. The rubber around the wheels was falling off.
PAUL MVery efficient and fast. I was in, dropped the trailer and gone in about 10 minutes. It would have been quicker if I was more skilled at backing the trailer.
William GLora is amazing! She knows her stuff!
DANIELLE KHelpful, friendly, and very professional staff
JOELLEN GThe woman running the location was very accommodating!
Jeffrey HMake it cheaper. Seems like a lot of money for two days rental.
STEVEN SWent very well
GAROLD Gcan't think of anything
EDWIN GExcellent
mike cGreat customer service!
adam mNicest people ever!!
BRETT TI reserved a 15' truck and auto transport for pick up in Grand Junction, CO. Was told by UHaul scheduling the day before pick up that I would have to drive 2.5 hours to Craig, CO, to get the equipment. When I got to Craig the operator there could not find the online record of discount I had been offered by the UHaul scheduler for the inconvenience and cost of having to make a 5 hour round trip to get the moving equipment I reserved. By the time I returned to Grand Junction with the truck/trailer with my car on the AT, one of the trailer tires had blown out. When I took it to the Grand Junction facility on 28 Street and North Ave, I was initially told that I would have to call roadside assistance to have the trailer tire replaced. I ultimately spoke with someone there who could change out the tire. All this before I even loaded the truck. I will never use UHaul again and I will advise everyone I know to use Penske or any other moving company.
Joe SVicki was fantastic and so helpful!
Nicole FI dropped off after hours, I didn’t see anyone
RAMONA Gvicke uhaul rep. was helpful.
Jason WThe location didn't have a utility dolly or a truck for that matter. The staff is good but Uhaul as a company is terrible and I wish another company would come along and put Uhaul out of business.
Geoff HGreat experience at the local agent as well as with the national rez team. That's what counts.
James RTrailer hitch was missing s hook for emergency brake.Didn’t have another trailer to rent. Staff used substitute . Should have noticed when trailer was received and taken off availability list until fixed properly.
Laurel LIt was frustrating to find a place to leave the trailer. Tight spots. Luckily our driver could fit the trailer into a tight spot. Could be a challenge for many people.
Lisa KThe staff at this location was not only professional but very friendly and extremely helpful. Highly recommend them for any of your uhaul needs
Joellen GVicki was really nice to work with. Perhaps improve computer interface and workings onsite to make rental procedure less problematic for the UHaul employee and less time consuming for the customer.
William MLower milage rates a little
Stuart LBuy them a new printer!
Richard LThe agent asserted that twisting break-away chains to shorten them (to avoid dragging) was legal. Having had a CDL and driven commercial vehicles with trailers for decades I have had many refresher classes where the Colorado State Patrol will assert that this is not legal. If anybody really gives a shit.
Paul RContinue exemplary performance.
Thomas Lwent easy
Matt WOnly thing is it’s hard to know if it is a uhaul spot signing is to small to see from hwy
myra cCustomer service was wonderful. She was kind, helpful, and a pleasure to do business with. Thank you!
Jennifer HI did the drop off on Sunday when the location was closed. Followed the directions on dropping off and was very easy and efficient. Thank you for a great experience!
Brian KCheck in was easy, reported the key not working, damaged mirror and light. Reported the truck bed being dirty. Was friendly and understanding about our frustrations
Garret BHave drop off location clearly marked.
Dusty ZWonderful and understanding staff! Made a stressful move just a bit easier-very appreciative of them🤗
Kimberly TFast and friendly staff and reasonably priced.
Lisa GThe lady who checked me in and hooked up the Uhaul was a pro. Very quick service and answered all questions. Five stars!
Mardell OThis location was great. The online experience with reservations was so so guaranteed reservation was not at location and a substitution was offered and ultimately I was overcharged.
Burak BThis trailer pulled like a dream. Had no issues, infact I didn't even know it was behind me. Thank you U-Haul for having descent equipment
Robin P