Customer Reviews for Crawford County Storage Inc
(U-Haul Neighborhood Dealer)

227 reviews

1817 E Hwy 64   Alma, AR 72921

(479) 632-0801

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(479) 632-0801

1817 E Hwy 64
Alma, AR 72921

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

AMY B. 
Rating:
3.0

When ask for a dollie to rent the lady working said I probably wouldn't need one . Didn't get 1 and everything carried by hand .

ALMA B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
3.0

Customer did not leave a comment.

Russell C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
4.0

Customer did not leave a comment.

JERRY H. 
Rating:
4.0

Customer did not leave a comment.

Mae F. 
Rating:
2.0

Agent was not friendly and truck was not clean. Agent never left behind the desk.

Michael G. 
Rating:
3.0

Customer did not leave a comment.

Douglas C. 
Rating:
5.0

Great job

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Roderick H. 
Rating:
5.0

Customer did not leave a comment.

ALice E. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Everything was great but the windshield was very dirty.

TERRY B. 
Rating:
3.0

I never got more than 2 feet from the door. The lady advised me of where the truck and trailer should be parked and then locked up after I went outside, so no, personnel was not helpful. i never saw more than a few square feet of the facility so cannot say if it was clean but it wasn't inviting because the personnel were acting as if I were contagious and hazardously so.

Rita B. 
Rating:
5.0

Customer did not leave a comment.

jack H. 
Rating:
5.0

Customer did not leave a comment.

Renee T. 
Rating:
5.0

Friendly and professional.

Brian S. 
Rating:
4.0

Wanted to tell them my experience with the truck I rented. Good to leave the keys and leave. At anything over 50 mph the truck would make a super ball lookcalm. Door seal on driver side door so bad at anything above 45 mph the wind noise was unbearable had to use ear plugs for when I went to range to stand it. Passed through a rain shower and water came in past same seal and gave me a bath. Multiple X parks on truck from previous accidents bed not water right several wet boxes on right side of truck after same rain storm.

JAMES P. 
Rating:
1.0

I left the garage door opener in the uhaul , I called and the lady said the truck went out and Would be out for a week , I asked if she could call and see if it's in there because I had to turn it in the the rental we just left she said no they prob would t answer anyways and I asked again she said she would probably get the voicemail to call back next week to see if it's in there and I love by this location as soon as I hung up I see the Same 26ft truck pulling out of their location so this customer was still there and she wouldn't even go see if it was in the car . I was so shocked and pray it's there when it comes back and the one that has it now doesn't lose it but she could of avoided that but just looking over the visor because he was still there when j was talking to her

crystal R. 
Rating:
5.0

Great customer care. Fast!

ted D. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

gary J. 
Rating:
5.0

Customer did not leave a comment.

sandy J. 
Rating:
4.0

Customer did not leave a comment.

LYNN M. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
3.0

Customer did not leave a comment.

jessica H. 
Rating:
4.0

Customer did not leave a comment.

Tami M. 
Rating:
3.0

Not enough space to drop off truck

Lora P. 
Rating:
5.0

Customer did not leave a comment.

Raymond C. 
Rating:
5.0

Customer did not leave a comment.

Randy J. 
Rating:
5.0

These folks are great! Alma is my hometown.

Jeannie W. 
Rating:
5.0

Customer did not leave a comment.

Jaclyn M. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Scott S. 
Rating:
5.0

Customer did not leave a comment.

mike H. 
Rating:
4.0

Customer did not leave a comment.

mathew L. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Just keep doing what you are doing..

wayne F. 
Rating:
5.0

Customer did not leave a comment.

Walter H. 
Rating:
5.0

Customer did not leave a comment.

paula B. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

Customer did not leave a comment.

Timmy A. 
Rating:
5.0

Customer did not leave a comment.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

nothing

roger S. 
Rating:
5.0

Everything was wonderful

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Richard N. 
Rating:
5.0

The attendant on duty went out of her way to make me feel special. I can appreciate good customer service and hers was truly exceptional.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Wayne R. 
Rating:
1.0

They initially told me the rental was $29. Told me I'd have to rent a dolly because they don't come with them. I literally had the uhaul for 4 hours brought it back with gas because if I don't I'd get charged another $40. By the time it was all said and done they charged me $128! And it doesn't stop there. I look into my account and they take $128 more. So if you want a uhaul for 4 hours it'll be over $250! I wouldn't recommend uhaul or the locations!

Nathan M. 
Rating:
5.0

Superb service. Clean equipment.

JIM AMY W. 
Rating:
4.0

I wasn't told there closing times, nor was I told where to leave the keys at drop off.

SHERRY S. 
Rating:
5.0

Service was amazing. The people are so kind and very helpful.

Tamee R. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY V. 
Rating:
5.0

Exceptional service from clean and efficient business.

Stephen T. 
Rating:
5.0

Excellent except for drop box for the key return was not easy to find.

Irma W. 
Rating:
5.0

Customer did not leave a comment.

Paula D. 
Rating:
5.0

No comment .

John C. 
Rating:
5.0

Customer did not leave a comment.

Ty H. 
Rating:
5.0

They did a great job as well ??

Joe C. 
Rating:
5.0

The 26 foot uhaul truck I used the speedometer didn't work and I couldn't get it over 45-50 on the interstate the rpms would max out seemed like it wouldn't shift

brandon H. 
Rating:
4.0

Rita helped wit check-in and even stopped back by after hours to make sure I was ok

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

the trailer didn't have a jack to raise it up. I had to use my truck jack to pick it up because it was too heavy to do by myself, and I picked it up after hrs. My wife said it was a good thing that I picked it up because she would not have been able to do it.

hank M. 
Rating:
5.0

Very helpful

jim A. 
Rating:
5.0

Customer did not leave a comment.

greg G. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

The truck I rented could use a set of new wiper blades. I will most definitely tell all my family nd friend's about Crawford County Storage of Alma. The lady was super nice nd very helpful.

marie C. 
Rating:
5.0

twice now ive used this place, had to have a car hauler, i chose a trailer for for my jeep, tires on jeep rubbed on fenders but i drove it on anyways, straps that come with trailer over tires were 2 ft to short so i had to use my own, but no biggie, one thing that got me was i only needed trailer for 15 mile haul, and said where i was taking the jeep was i mean right across from main u-haul in ft smith and i could drop it off there in 1 hr and they could rent it out again, i was told if i did then it would be considered 1 way and cost another 40, i dont think so JIM, so i just drug the trailer behind me for all my stops and had it for 6 hrs, but i wasnt going to pay 40 more dollars and i wasnt going to run it back to our town and then back to ft smith, i guess they have their rules, overall U-Haul was great

bert P. 
Rating:
4.0

Customer did not leave a comment.

steven D. 
Rating:
5.0

Excellent customer courtesy!

ted D. 
Rating:
5.0

Feedback is relative to uHaul (see below) and not the pick-up location. Pick up location did a fantastic job. uHaul feedback: After setting up the reservation online, I received an email stating someone would contact me two days prior to pick up. I never received that call. I reached out to my preferred pick up place less than 24hrs before pick up and they indicated I had to go somewhere else to pick up the trailer. I don't feel I would have known this, at least not in a timely manner, had I not reached out. I was able to re-coordinate with my original preferred pick up location. This is the second time I have rented a car hauler and had a similar experience the first time. Simple communication that aligns with the initial reservation email would have been sufficient.

Jim H. 
Rating:
5.0

Beautiful store and great staff!

Laura M. 
Rating:
5.0

My experience was easy and affordable. Thank you!

Ashley R. 
Rating:
4.0

Customer did not leave a comment.

benny A. 
Rating:
5.0

Equipment was transferred to pickup location. Not cleaned from previous location.

kevin B. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

chitwood D. 
Rating:
5.0

Customer did not leave a comment.

micheal S. 
Rating:
3.0

It's location is not convenient but it seems great in every other aspect.

RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
2.0

The lady almost refused to hook up the trailer, the truck we rented didn't have AC in August, and sounded like it was about to breakdown.

Sara W. 
Rating:
5.0

It is hard to improve on the great service I received. My hat is off to the lady who helped me. Thank you to the max. Keep up the great work. You made my day a better day.

William A. 
Rating:
5.0

Customer did not leave a comment.

Jackson C. 
Rating:
2.0

Wasn't pleased that I paid full price for rental. I picked up truck at 9:28 am and was told I had to return same evening because it was going out again the next day and needed cleaning. I am a truck driver 25 yrs and I cleaned uhaul truck better than when i rented it. But considering nobody else had any rentals it was my only choice...definitely will effect my referrals for uhaul in the future.

virgil S. 
Rating:
5.0

Service was excellent!

lareta B. 
Rating:
1.0

The woman that works the desk I do not know her name older woman a lot of makeup wants to be young still she is very very very very mouthy and rudeshe even for our from behind the desk and went outside and gripped and argued with my wife which had absolutely othing to do with the rental all Bc the truck was late. But I paid all the necessary fees with no complaints from me and she still acted like a child actually most children are better behaved....bottom line if this was the last uhaul place on the planet and I had to move a packed full 5 bedroom house I would buy some back packs an rent some camels before I rented from here again

dustin D. 
Rating:
5.0

Very professional

Ralph T. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
5.0

Attendant was super! She was professional and had me in a truck quickly! Please give her a bonus or something bc best believe she deserves every bit of it!!

kacy B. 
Rating:
5.0

Customer did not leave a comment.

Dmarcus B. 
Rating:
5.0

Very friendly on the phone to reserve a truck at the last minute. The Office was very organized with accessories. Customer service was impeccable and I would highly recommend them to anyone in the Area!

josh M. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Maybe some discount for the next rental

Andre C. 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

This place was great! Staff professional, courteous, friendly, and helpful

Jennifer B. 
No reviews have been submitted for this location.

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