The truck had a fuse problem and they had to call someone from Fort Smith to work on it so that the car totter had signals and lights. After I loaded the truck and came to get the car totter and they didn’t help at all. 1. I had to go to the office to get the blankets ordered and the appliance cart, They did help get the tongue off the car totter onto the hitch and walked away. 2.They didn’t guide me onto the ramp.3. They didn’t help snatch down the tires or hook up the chains. 4. When I asked if I had to put the car in neutral or park they said they couldn’t tell me.5. I couldn’t get the ramp slid back in and they said that they couldn’t do that. 6. I asked them to call the gentleman from Fort Smith to come help and they said they couldn’t do that. They told me I could call him but I didn’t have his name or number. I asked them if they had his number and they said yes. I was mad hot and tired and I never dreamed a 74 year old lady would have to crawl under a car to secure it to a car Dolly. I didn’t have the strength to pull out the lever and push in the ramp at the same time especially in 95 degree weather! I memento had to guess if I was hitting the ramp blindly with out guidance. They finally did call the gentleman who helped the day before in fort smith and he sent help and he did help finish and correct the centering of my tires. I figured they would check out their equipment and make sure it works before someone comes to rent it out but they must not and have the rented equipment blankets, dollies, and etc loaded and make sure all lights work before the person comes to pick it up. It was a very bad experience! If it wasn’t for the gentleman in fort smith, I couldn’t have done it.
LEANN L
Customer Reviews for Crawford County Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent and friendly service!
TRYON CThe only thing that I would like to mention is that the brakes on the truck didn't work very well.
LAUREN NEasy access and very friendly
CLIFFORD BCordial treatment. THE CLEANEST, NEATEST U-Haul rental location I’ve EVER visited. I am 77 years old and have traveled and moved completely across country. Many experiences. These people are the BEST OF THE BEST!
JAMES CGreat customer service, functioning dependable trailer. Smooth transition. Trailer hitches are exceptionally heavy. Two pretty strong women couldn’t lift the hitch.
KELLY CMake sure that the customer knows to complete the online truck return if they need to. I thought the store where I rented the truck would but when they didn't ask me any questions and just to park the truck I was puzzled. I looked at the website and found the truck check in.
CANDY EReta,,, aka the U-Haul Queen, is wonderful!!
JAMES DOne of our trailers leaked and all out things got soaked from a rainstorm on our trip.
MICHAEL EI was very pleased with the equipment, and my check in was quick and easy also. Rita was pleasant and had all the paperwork ready to sign and go. I will use them the next time I need a truck,
FLOYD JEverything was great
BRIAN WRita is the best! She always takes care of me and has answers to all my questions!
JOSE Zthe lady at this desk is not frendly at all
ARTHUR JPlease update hours of operation on U-haul site. They are different than on website and we showed up expecting them to be open.
LEONARD BCheck engine light was on when I got the uhaul. Very dented everywhere.
Kaitlyn MGreat service and very helpful.
HECTOR Aall went really well and was very easy. thanks much.
Martin RThe lady who checked us in was awesome
Timothy KThe lady at the desk is the best
Kasey BThank you God Bless!
shima hNothing, excellent service. Mrs. White & husband are wonderful people!
WILLIAM KThe lady seemed not really helpful or maybe knowledgeable in letting me know what was going on. Not something I do everyday and she wasn't forthcoming with any information to help me understand things. Also why do you have to wait for the next day to get your credit back, they took my money immediately but I have to wait,we were back at 3pm do you close that early?
Nancy mProblem free.
William CVery professional courteous efficient and knowledgeable
Ken WYou weee great!!!!!
floyd jAs stated above, this vehicle has very minor issues. A focus on maintaining even the aesthetics would generate a higher rapport with the customer. Your app is amazing, and will be taking inspiration from it in my job as well.
Robert PExcellent customer service
Joseph MCustomer service was great!
Nastasha FFast and easy drop off.
Jeff GChecked the equipment in fast. Knowledgeable and courteous
kenneth wEverything went smoothly!! 6X12 was perfect for moving a 1 BR apartment
eddie cWonderful experience! Couldn't ask for a better location
Nicholas sAbsolutely perfect!!
Shawn SThis was the best experience I've had with U-Haul and I have done service with U-Haul many times. They are very friendly and cleanly about their equipment, they help you and show you how to set it all up and are the perfect U-Haul to use. I will for sure go back to this U-Haul location if I ever need a U-Haul again. Rated 100 out of 10!! ~ 100/10 ~ 💯
ismael mVery helpful and friendly
randy rThink it’s wrong y’all stole $15 from me for cleaning fee when it wasn’t dirty and nobody even looked at it
Keri TThe people are friendly and easy to work with.
tennison rGood customer service
joanna cThe trailer had a leak in it and my stuff got wet I have a claim in now for reimbursement with Liza Parteewood
Gary LGreat experience!
michelle oNasty evil women. Zero customer relations skills. She initiated a nightmare from hell. And went out of her way to try and exact revenge on a customer to satiate her perverse satanic world views. Evil to the core.
Jim HVery helpful and accommodating.
Carol C