Customer Reviews for Creekside Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Creekside Automotive

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PAMELA RENE M.
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Customer did not leave a comment.

william P.
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Returning my rented trailer at this location was easy and fast. They unlatched my trailer and had me on my way in no time.

MATTHEW V.
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Overall experience unsatisfactory!

Dani R.
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Nothing. Everything was excellent

heath B.
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Customer did not leave a comment.

CARL J.
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Customer did not leave a comment.

Robert A.
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Ted, the owner was very nice and helpful.

Pamela L.
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All went very well

Dominic M.
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Wasn't sure how to process a company move. We waited a good hour before we got Our equipment

Emanuel G.
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Customer did not leave a comment.

Mark A.
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i ordered pads and they were out, they did call me however and let me know. i arrived to pick up my truck with the mobile check in and could not open the lock on the truck to get the keys. after screwing around with it for twenty minutes i called for help. long story short the password for the lock was WRONG and once they figured it out i was able to get it open. put me 30 minutes late and a lot of frustration. i ordered one got to my location i realized they gave me two appliance dollies which was not what i ordered should have had one and a dolly for boxes, once again fail!

devin G.
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Employee was very friendly.

donald G.
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Customer did not leave a comment.

Thomas S.
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mo T.
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The trailer got a flat causing me 2hr delay

Ludy H.
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I was charged for a utility dolly and pads but never received them upon pick up. I was aware I wouldn't be getting Them as someone called to tell me prior to pick up but yet I was still charged for them. No response to my email or calls regarding a refund.

Stephanie S.
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Customer did not leave a comment.

SUZANNE R.
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Brian M.
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Jesse B.
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John H.
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Very pleased with Creekside Automotive allowing me to drop off the trailer when the assigned dealer JC Kwick Mart refused to let me drop it off as nobody was there to check it in. I had called letting them know I was coming when I arrived they said I need to come back later. I would not recommend JC Kwik Mart to anyone

Robert C.
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On line pickup was a mess. I was supposed to pick it up at 6:30. I wasn't able to get the truck until about 8. The lady on the phone was super nice and made it right. But I was on hold for over 30 minutes.

Robert S.
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Customer did not leave a comment.

Werner S.
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Karen S.
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Vehicle was very rough!

Ronald B.
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Customer did not leave a comment.

Eric W.
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This place was so small I had a hard time returning my 26' moving truck. There was no place to park and the only access to the back of the location was down a small narrow alley that took two people to help guide me through due to the buildings on both sides. I would not recommend this location be viable for after hours drop offs, especially for large trucks.

William C.
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Not just this places fault. U hual called me and canceled my reservation an hour and a half before I was to pick it up. I was comming in from out of state and it totally screwed me. I was on a tight schedule to get my belongings from my storage and had to get a U hual 40 miles away. Which cause a 2 to 3 hr delay and only had 1 hr to get my stuff from storage which I should have had 4 hrs. I reserved a month and a half ago and confirmed the day before. It was a mess that cost me alot more than the 50 dollar credit given. Extra fuel and an extra day added to my move that i didnt have. Worst experience moving ever. And to top it off the U hual had damage that wasn't pictured and would not let me take a new photo in the app.

MAX S.
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I called the employee and said I was running a few minutes late he stayed and checked in my rental, Thank you very much it was a long day!

John H.
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Customer did not leave a comment.

charles W.
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diane K.
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Donald T.
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Joshua D.
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Actually give them a clean truck. And implement less vendors. They tend to be rude, unprofessional, and unhelpful. I doubt I will ever use uhaul again due to my multiple bad experiences with you all.

Michelle W.
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The man who helped me was really polite and was kind enough to tell me more about how to operate the U-Haul since it was my first time.

JESSE F.
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Always a pleasure to rent from this location!

cody M.
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Customer did not leave a comment.

robert S.
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rhonda T.
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Emily M.
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I was over charged and no one will answer any of my calls at your office, I wait on hold for an hour! The personless check in is a nightmare and had me at the uhaul pick up location for over an hour. Your app would not let me check my vehicle in online and when I called, no one could answer! Will never ever use again and let all my friends and family know the billing is a scam and technology is too poor to use the app!

pamela S.
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Perfect thanks !

eddie M.
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Have more Inventory Available for this Location. No Car Hauler Trailers so instead had to Rent Car Dolly.

Stephen S.
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The man was very helpful and kind. He understood my situation and call uhaul customer service to help resolve my problem.

Joseph C.
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I have rented and drop items off many times at this location he's a great guy and runs a great business.

Richard T.
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Customer did not leave a comment.

Paul M.
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Conveniently located made for an easy drop off.

George F.
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Customer did not leave a comment.

Robert F.
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Your call center leaves a lot to be desired. I originally called at 12:15 pm because there was no one at the location that I was sent to. When the attendant showed up, he said there was no rentals there. He sent me to 1712 Ft. Worth Rd. I called again at12:45, and was told there wasn't going to be anyone there until Jan. 3rd. At which point he then located the proprietor at the N. Main St. Location. On a 12pm appointment, I finally was able to rent the truck at 1:30 PM. All of this for a rental that took less than 3 hours to complete.

benerval G.
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good location. staff was great. The business was small and difficult to get customer cars into, but that was not a huge issue. Fast and friendly service more than made up for lack of parking.

debra O.
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Very nice and great rates....

William L.
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Customer did not leave a comment.

JAN W.
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Michael B.
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Robert C.
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Pick up process was ridiculously hard, app wouldn't allow us to log in etc. equipment ordered wasn't in truck

angela T.
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Customer did not leave a comment.

Trudy G.
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Great job !!

Steven C.
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Customer did not leave a comment.

Robin C.
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Tires were low and little tread on tires. One tire was bald by the end of our move. Gentleman helping us was pleasant enough but it was apparent there was little maintenance done on equipment.

lawrence C.
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Ted was very friendly and I enjoyed chatting with him during the process. I'll be back for all my uhaul rentals

Victoria L.
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Started off wrong reservation sent confirmation went to pick up no truck available, rerouted to another location out of way wasted good time and milage. The truck provided was very dirty and it was so loud while driving it gave me a headache. Not pleased at all.

Geraldine W.
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Customer did not leave a comment.

Montgomery N.
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edgar G.
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Nice guy

Julie D.
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Customer did not leave a comment.

Paul S.
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First trailer had low/flat tires. Gave another one but didn't change or send me updated info by email until the next day when I called.

anthony P.
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Due to being closed we had to just drop off the trailer And phone the 800no to notify them

lisa P.
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Customer did not leave a comment.

Eric Peipelman a N.
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Dropped car off on 4 July as requested by uhaul team. Place was empty they didn't check my vehicle until the eighth and now two months later they've sent me a bill for additional days and some other coverage $211. But I have emails from the main office at U-Haul saying they were no additional charges I have 13 email messages on this subject because that's how long it's taken me to clarify why my truck was not checked in in July It is now September 3 and I was given a new bill

William F.
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Kate R.
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michael C.
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deborah R.
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Antron W.
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Great Service

Carla V.
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Owner was extremely helpful and professional. Very pleasant to work with. Showed genuine concern for safety to pull a trailer across 2 states. Highly recommend.

Lisa M.
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Vehicle was not clean but we took after hours so we dealt with it.

BRIAN H.
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Customer did not leave a comment.

Manuel M.
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I wasnt told I had to return with the contract when I returned truck so I didnt have it and you had no direction where to put truck so we left in right at entrance. I apologise for that and will continie to use U-Haul

AMIRA A.
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Customer did not leave a comment.

larry B.
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Amy G.
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I tried to use the smart phone app yet it didn't work, if I had tried to pick up the truck outside of the shop hours, I would have been sunk. There was no info on the lock code.

Teresa D.
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Customer did not leave a comment.

Kenneth K.
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Michael B.
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Mark W.
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William F.
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Thanks for the quick courteous service!

rena J.
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Thanks great experience with this location.

Marcos S.
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Trailer this rented from here was the absolute worse. Found trailer light wires cut. Two lights out, short when break and blinkers were used, horrible wobble and fish tale. Worse trailer I have ever hauled using uhaul. Cop was understanding and let me go in warning but almost got a ticket from the trailer lights, after it was supposedly good to go...

Grace T.
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Very small location so no room to park.

Raymond E.
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Customer did not leave a comment.

Ronald B.
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Very good experience all around. Thanks

Michelle R.
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Customer did not leave a comment.

Paul F.
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Customer did not leave a comment.

kathern W.
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Juan S.
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Ted was very friendly and helpful during the process. I would highly recommend creekside for your next uhaul rental.

Carla V.
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Easy & convenient

Christine B.
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Customer did not leave a comment.

dustin R.
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Don't treat them like I was treated I was never contacted by general manager as promised by Roadside assistance I was never reimbursed for the motel room that I rented and I was never ever treated with respect at all I cannot believe that this is how Uhal treats their customers roadside assistance did all they could to help me out but never did a general manager manager ever contact me about my situation I was left hanging and without proper customer service and attention I would like to honor Roadside assistance for trying to do the best they could especially Shelby out of Alabama he is a man of honor

Jacqueline H.
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Great service, friendly staff!. Will rent again at this location.

stephen H.
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Customer did not leave a comment.

alexandra P.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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