Customer Reviews for Creekwood Pizza & Convenience
(U-Haul Neighborhood Dealer)

48 reviews

404 Chapelle Dr SW   Edmonton, AB T6W0Z3

(587) 689-5920

Office Hours

  • Mon-Sun: 10 am–6 pm

Services at this Location:

Contact Us

(587) 689-5920

404 Chapelle Dr SW
Edmonton, AB T6W0Z3

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–6 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Put up a sign at the entrance of the store.

Julia N 
Rating:
4.0

Nothing at this time, all good.

lilian m 
Rating:
4.0

Good service overall. Took the time to explain everything and address concerns about no ramp or cruise control.

Rodney R 
Rating:
5.0

Customer did not leave a comment.

Kelly C 
Rating:
4.0

Customer did not leave a comment.

kim s 
Rating:
5.0

Customer did not leave a comment.

yash b 
Rating:
5.0

Very good customer service and very quick I am recommend

assadullah k 
Rating:
3.0

Truck was dirty when it was handed to me. I took pictures before departing with the van. Came back to return van and was told my charge was about $45 dollar because I covered 15miles. Only to Get home and realized I was charged over $60. Why?

Jovi E 
Rating:
3.0

It was not the easiest to find and the parking situation was very tight. The door to the location had plywood instead of glass and seemed very uninviting.

Carolyn V 
Rating:
5.0

Customer did not leave a comment.

Kareena M 
Rating:
3.0

Make a good condition. Web site estimate didn't show mileage but you contract on mileage? I don't know..

Jae Y 
Rating:
4.0

Friendly customer service

Peter O 
Rating:
1.0

Better customer service and communication skills

jaskirat s 
Rating:
3.0

Better communication between pick up locations and uhaul. I got a call from uhaul the night before my pick up that the location was not available at 9am so pick up was changed to 10am. When I got to the location the clerk had started her shift early so I could pick up at 9am. I lost an hour for no reason. I'd also recommend better info on website while booking. I booked 2 dollys and when I got to the location not only did they only have 1 but it was already rented. The whole experience was not great and very inconvenient and I would hesitate to use uhaul again because of this

Caitlin H 
Rating:
5.0

Customer did not leave a comment.

Hong B 
Rating:
5.0

Best location yet! I’ll be back

Kylee G 
Rating:
5.0

Customer did not leave a comment.

ali q 
Rating:
5.0

Happy for it

Cynthia P 
Rating:
4.0

Customer did not leave a comment.

Peter O 
Rating:
5.0

Customer did not leave a comment.

hong z 
Rating:
5.0

Great customer service at Creekwood! Very helpful when I called before booking and at pick up and drop off.

Samantha G 
Rating:
1.0

Customer service was not helpful. Shady billings even after paying online and they requested we pay again. They still keep taking money even after we are done with out businesses. Charging me for gas after I got the truck on an empty tank telling us that we had to bring back the truck with a 3/4 gas tank which is not true according to.the contract. Please we want them to.return all the money they took from the credit card that was not meant to be taken. I am very pissed with this location to say the least.

Felicia N 
Rating:
4.0

Quick service and had the availability I needed. The only thing I would recommend is that they clean the inside of the windshield on the van I rented because it is very dirty. Thanks!

Nicole A 
Rating:
5.0

Customer did not leave a comment.

Lee B 
Rating:
2.0

Seemed sketchy. Not sure if the charges added up properly

kate f 
Rating:
5.0

Check the vehicle, was hard to see with one headlight. Thanks

shanewilliam j 
Rating:
5.0

Highly recommended ! Worth the price and time, easy location access, convenient for everyone who lives close to the area. Exellent and friendly customer service. 🙂

Michael C 
Rating:
5.0

So far so good

Carlo M 
Rating:
5.0

Customer did not leave a comment.

Adeola E 
Rating:
5.0

Customer did not leave a comment.

RANJODH B 
Rating:
4.0

Customer did not leave a comment.

Julian C 
Rating:
5.0

More selection. These guys are good. Two different shifts had really knowledgeable and friendly staff.

ROBERT T 
Rating:
3.0

On line pickup was not available at pick up time. Staff was helpful with pick up despite also not being able to log in. U-Haul can improve for next customer by updating and trouble shooting on line experience.

Nadine S 
Rating:
5.0

Customer did not leave a comment.

Christian L 
Rating:
5.0

Customer did not leave a comment.

Lindsay P 
Rating:
3.0

I love how convenient it is to have a pick up place right in a neighbourhood and so close and accessible. The concept of these neighbourhood pick up sites is great!

andrea N 
Rating:
5.0

Customer did not leave a comment.

Hunter L 
Rating:
5.0

Customer did not leave a comment.

Brian D 
Rating:
5.0

Customer did not leave a comment.

mthokozisi M 
Rating:
5.0

Great place to rent Uhaul. Easy and nice people in charge.

Samuel T 
Rating:
1.0

THIS IS THE WORST PLACE EVER, A POORLY MANAGED BUSINESS WITH UNTRAINED, UNPROFESSIONAL DEALER! I rented a van from this store, and two very helpful and pleasant workers told me it would be 59cent/km. They both said that at different times during and prior to the rent. I used the truck for 152 km, filled up the gas as expected, and in fulfilment of my part of the contract. When I returned the truck, I noticed I was charged more than what would equal [(59c x 152km) + gst]. I inquired from the new agent attending to me if there were additional charges to the bill. She asked if I did insurance, I said no. “Because I am wondering too why you are charged this much” she said as she studied the details further even with the help of a calculator. She then quickly put a call to someone, spoke with the person, and later handled over the phone to me. I has thought she actually called one of the guys that gave me the van, until I asked the person on the other side and he said he is the boss. In all honesty, I was more than happy to be able to complete the task I used the van for, and central to my concerns in knowing what additional charges I possibly incurred was to guide my future use of the service from the same store. And not necessarily to argue, haggle and/or fight over a differential that is inconsequential to ruin a renter-store relationship! So, the Boss told me about 3 different contracts, and asked me to follow him as he walked me through the content of the bill. I told him I could not see the details of the tiny-written, and faintly-printed receipt issued to me without my glasses. But I listened attentively as he continued with the explanation. But when he finished, and it was my turn to respond, he started not to let me speak and I told him I listened to you, why won’t you listened to me? He responded, “I don't have time for this, I explained to you, why the need for further STUPID question?" I became enraged, and we exchanged profanities and unprintable words on the phone. I felt cheated, used and exploited!

Olufunmilayo A 
Rating:
4.0

Customer did not leave a comment.

Glenda P 
Rating:
5.0

The gentleman at the counter was excellent. He was respectful, friendly and explained everything clearly. I recommend this place.

JEAN M 
Rating:
5.0

Customer did not leave a comment.

Tun L 
Rating:
4.0

Great and courteous service. Vehicle was available on time for pickup.

Hervin P 
Rating:
5.0

Cab & back of the truck was a bit dirty. We swept it out before returning & used a tarp to line the back of the truck. Lady at creatwoid pizza was so nice and patient

Shantha G 
Rating:
5.0

Nothing. Great experience.

Gary D 
Rating:
1.0

The rating of 1 star is because I was charge way more that I was supposed to. I want to make a claim

Rafael C 
No reviews have been submitted for this location.

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