Customer Reviews for Cross Convenience

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cross Convenience

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JASON R.
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This was a great Uhaul experience (they aren't always are). The woman that helped me was polite and helpful and even though their official hours say 7 pm, I was still able to drop off the keys around 7:20. That I appreciated. I believe in giving credit when credit is due. Thanks.

Angelo S.
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Customer did not leave a comment.

JIM S.
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I was given a van with no catalytic converter. They didn't check the truck before giving it to you. I had to take it as it was the only one there. I stopped at can tire to pick up a ear plugs but the noise was still incredible. Convenience store have no business being uhaul dealers.

frank G.
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The whole process was smooth and painless, not sure what else could be done to improve. Excellent experience

Naroo S.
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Be price competitive!

Ross C.
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Customer did not leave a comment.

Angelo S.
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I said yes to equipment condition. It could of used a cab cleaning. Overall it was acceptable

il K.
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there was a lot of doggy hairs on the driver & passenger side seats. no cleanup them. so disappointed.

Ramzi S.
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Customer did not leave a comment.

Mihail B.
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Everything was excellent from beginnings to end, easy to book, process and return.

Elio D.
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Customer did not leave a comment.

Jeronimo S.
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Customer did not leave a comment.

Aderito F.
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There was no windshield washer fluid I had to get off the highway a few times to clean windshield. The roads were wet and dirty from previous day winter storm. It made driving difficult.

Michael D.
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Location was fine. It says the car comes clean but it's not really clean, not a big deal for me I just don't want to get blamed for it . Mobile pickup is useless, took 20min for them to approve me, then I had to go inside and get the key from the worker, what's the point ?

iL K.
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Customer did not leave a comment.

Faraz I.
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Emir K.
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bruno A.
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Henry O.
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Please come and try rent, very convenient.

yu X.
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Customer did not leave a comment.

Giorgio C.
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Not expected at this location(convenience store) but had what I needed.

Pietro I.
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Customer did not leave a comment.

Milena S.
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adis B.
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It's should have some free km I took for 4 hours but used only for 3 hours it was some bread cramps on floor some bottles but otherwise was good thanks I will be back to rent again

Giuseppina L.
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Customer did not leave a comment.

STEFAN C.
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Great service, great location, would use again! And reccommend to friends!

Maan G.
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Anna D.
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No issues. Easy transaction. Great service

Trevor C.
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JULIA O.
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Customer did not leave a comment.

rocco L.
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Thank you for the great service

Raymond C.
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The customer service was great very helpful and understanding please say thank you for being helpful for me.

Nabil R.
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Customer did not leave a comment.

Harjeet S.
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Customer did not leave a comment.

Al L.
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Keep the fleet maintained. There was a left rear indicator lamp burnt out. Less than 5 minutes to replace. No one made any attempt to correct the issue. Disinterested staff with little or no knowledge of what is involved in maintaining a fleet of vehicles used by the public.

luigi T.
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Customer did not leave a comment.

Gaetano P.
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??

Najma Y.
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Customer did not leave a comment.

Anil V.
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The truck was so dirty we wanted to commit! And we weren't told where exactly to go in to pick it up we were searching for a uhaul store and we kept calling and after so long someone replied and told us where to go! Better customer service and cleaner trucks

rajdeep B.
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Everything was great best customer service

maciag J.
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Customer did not leave a comment.

Rex Xerses G.
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VITA F.
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very good sales agent!!

mayo R.
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No need for improvement

Umer I.
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Customer did not leave a comment.

Anthony M.
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Anil R.
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Only problem was that the interior smelled. Some febreeze would help.

nick B.
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It was a new truck but it smelled bad.The smell was so bad it gave us a headache, The girls where very help ful

Pall S.
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Customer did not leave a comment.

Ali T.
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Natalia S.
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Sukhminder L.
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The female wirker at the location provided excellent customer service and very nice

Assad H.
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Customer did not leave a comment.

Amit D.
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Customer did not leave a comment.

Paula P.
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Anat D.
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Excellent service!!!

Amit D.
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Customer did not leave a comment.

ADIL S.
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The self pick up option was a lot of unnecessary hassle and not customer friendly at all. Not to mention the agent on the other side of that chat was snarky and impatient. Rental for appliance dolly was paid for but upon checkout it was not provided nor was it in the van. The dealer also didn't know how to refund it but eventually after I called customer service he was able to.overall it was just necessary for me to rent from uhaul because of the convenience of the location on short notice but the overall experience left alot to be desired.

Amit D.
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Customer did not leave a comment.

Amit D.
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Customer did not leave a comment.

Yunqi T.
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It was hard to communicate with the sales person in the convenient store. The fuel level of the vehicle was just around 1/2 but marked 5/8 on the contract. The sales person said that he would be in the store till 5pm and I could return the vehicle at the same fuel level when I picked up, but the store was closed before 4:30 (the time I got back to the location). I had to pay more for the fuel. I don't understand why U-Haul changed my reservation to this place. It was further away to the place I moved out. I had to pay more for the kilometers driven as well. I disagreed with the charges when return online, the webpage said U-Haul would contact me within 48 hours, but no one contacted me. I tried to online chat with U-Haul about my issues, and the representative said the management team would contact me in 3 business days, but again no one contacted me. U-Haul just sent me receipt and that's it. I don't know if the problem was from this specific location or the whole U-Haul system works like this. It is very unprofessional. My experience was really unpleasurable.

Jay K.
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Customer did not leave a comment.

Evguenia S.
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Customer did not leave a comment.

PINESHKUMAR P.
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Very good customer service. Next time I go there to rent uhaul . Keep it this kind of customer service.

Nadeem K.
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Customer did not leave a comment.

Tarik R.
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Anna S.
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JAGMEET S.
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Too expensive

Sanjeev A.
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Some one has to do fast work

Rafi A.
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Customer did not leave a comment.

JAIDEV C.
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Customer did not leave a comment.

Victor E.
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Customer did not leave a comment.

Massimo M.
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Customer did not leave a comment.

SHAHAB M.
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Customer did not leave a comment.

FEROZ N.
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Thank you nice customer service She was great

Mykola M.
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Customer did not leave a comment.

John C.
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Customer did not leave a comment.

Moises G.
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We were promised a truck when we got there we were given a van with no discount

VITO S.
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Customer did not leave a comment.

BEHNAM J.
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Roberto C.
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Truck smelled like an ashtray.

Jennifer Y.
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Customer service was excellent she explained everything clearly

Luis S.
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A representative from this location called me prior to my appointment to provide valuable information about my reservation. Upon my arrive, I was well received by the U-Haul representative. The transaction was very straight forward and simple. I would definitely use and recommend Cross Convenience. Thanks, Luis

Nicholas P.
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Customer did not leave a comment.

Michael S.
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Gurcharan S.
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ANWAR C.
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Not that I can think of.

Nicholas P.
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Customer did not leave a comment.

Hermann K.
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Customer did not leave a comment.

PING G.
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I like u-haul services very much which is very convenient to the people like me. I will definitely use u-haul again whenever I need it. thank you!

Tony A.
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Customer did not leave a comment.

Laura N.
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DUARTE B.
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Better rates...it was a little pricey

Annarita P.
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Customer did not leave a comment.

NIMA K.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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