Customer Reviews for Crossland Storage
(U-Haul Neighborhood Dealer)

282 reviews

278 Jefferson Rd   Branson, MO 65616

(417) 231-4284

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(417) 231-4284

278 Jefferson Rd
Branson, MO 65616

Services at this Location:

Office Hours

  • Monday:
    Closed
  • Tuesday - Saturday:
    8:30 am - 1 pm / 2 pm - 4:30 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

GENE/BEVERLY Z  |  Overall Experience 
Rating:
5.0

great service

Joseph T 
Rating:
5.0

Staff was very friendly.

Joseph F  |  Overall Experience 
Rating:
5.0

Very pleasant experience

Tammie w  |  Overall Experience 
Rating:
5.0

I have always been pleased with the staff and helpfulness of Crossland Storage, and will use that facility again in the future, if the need arises.

GARY J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John N 
Rating:
5.0

Everything went smooth as silk. Truck was excellent, people were excellent.

janet l 
Rating:
5.0

Customer did not leave a comment.

boydine/neil j  |  Overall Experience 
Rating:
5.0

Nothing. Customer service was excellent!!

jay k 
Rating:
5.0

Customer did not leave a comment.

cara b  |  Overall Experience 
Rating:
5.0

Great storage facility. Owner very easy to work with. We had several changes throughout the rental period and Becky was more than accommodating.

Michael M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
5.0

Becky was amazing in assisting us in every way possible from finding the right size storage unit and a place to park and store our boat. Very helpful and friendly! Highly recommend crossland storage

ronnie a  |  Overall Experience 
Rating:
5.0

No Problems

Betty C 
Rating:
5.0

Customer did not leave a comment.

CHRIS B 
Rating:
5.0

Flawless storage option. Staff was great. Unit was nice and clean. Will use this site again.

Robert R  |  Overall Experience 
Rating:
5.0

Very nice and secure facilities!

Chadd R  |  Overall Experience 
Rating:
5.0

Becky and Bill were amazing ! Helpful and courteous and went above and beyond with their expertise in securing my belongings at your facility I will be back and it’s because of them I have already referred someone there this week and will continue Thank you

JOHN D  |  Overall Experience 
Rating:
5.0

Always very happy with service.

Kimberly S 
Rating:
5.0

Becky made sure to secure a compartment door on our motorhome that had come open. We appreciate her being so attentive and taking care of that while we were gone. Thanks again Becky!

melody k  |  Overall Experience 
Rating:
5.0

Evrything went well. It was a great experience and we highly recommend the storage. Becky the "Hawk" was really awesome!!!

RENAE/RICHMOND T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lex B 
Rating:
4.0

Didn't have any negative issues while storing my stuff.

ROBERT S  |  Overall Experience 
Rating:
3.0

Maintain your vehicles balance, the tires keep front in alignment. Don’t just let him come in and go out.

Rodney J 
Rating:
5.0

The lady was very nice and easy to drop off. Thank you.

tennison r 
Rating:
4.0

They normally don’t rent trailers there, however ordered me one!

Chris B 
Rating:
5.0

Customer did not leave a comment.

Dave/Michelle B  |  Overall Experience 
Rating:
5.0

The best rates and the BEST people.

Debbie M  |  Overall Experience 
Rating:
5.0

I have nothing bad to say. If I need a storage facility in the future I will definitely try and use Crossland again.

DANIEL/JULIA T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard D 
Rating:
5.0

Becky was amazing!!!!

Diedre A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY/DON A  |  Overall Experience 
Rating:
5.0

The staff at Crosslands was amazing. They helped us add units over the phone when we realized we were going to need more space. They made our already complicated move much less stressful. We would use them again, anytime in the future.

BRYAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER C  |  Overall Experience 
Rating:
1.0

The people who own this place are rude. And inappropriate. Very disrespectful.

Courtney M 
Rating:
5.0

Customer did not leave a comment.

Vernon B 
Rating:
5.0

Loved working with Becky, she was always helpful and pleasant.

Jodi/Bill V  |  Overall Experience 
Rating:
5.0

Great storage place, Great manager and very helpful.

david s  |  Overall Experience 
Rating:
5.0

Extremely helpful and went out of there way to make our move easy!

Justin B 
Rating:
5.0

No complaints!!

Kelly D  |  Overall Experience 
Rating:
5.0

Becky was very nice !!

Traci D 
Rating:
5.0

Customer did not leave a comment.

JONATHON/LAURA A  |  Overall Experience 
Rating:
5.0

The manager we worked with was amazing. She was so kind and helpful

Chelsea D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roy/Debbie P  |  Overall Experience 
Rating:
5.0

Good company

Jim f  |  Overall Experience 
Rating:
5.0

The staff was awesome

carl f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD M  |  Overall Experience 
Rating:
5.0

Excellent all around. If you rent storage anywhere else but Crossland you’re nuts. Excellent facility and security and very friendly staff.

evan/leanna t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john z  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brett S 
Rating:
5.0

Customer did not leave a comment.

JEFF C 
Rating:
5.0

We had a really truly sad experience with Crosslands.. My items were in storage for 6 weeks and came out covered in rust and mold. I am a single Mom of 3 that had to dispose of $8,000 worth of our lives. My childrens’ beds, our kitchen table, our couch, just everything that we need to live. The storage unit management and ownership took no responsibility and even went so far as to be rude and curse in front of my young son (the manager).. I was kind and calm but that didn’t seem to matter. They took zero responsibility for the standing water that was at the back of the unit and just really did not care one bit about the situation. The owner tried to scare me from taking any legal action by saying her daughter is a lawyer. We are currently rebuilding our lives while they act like nothing happened. Even the walls of the unit had mold on them. Devastating.

nicole s  |  Overall Experience 
Rating:
5.0

Thanks from your neighbor Steve Alexander

Steve A  |  Overall Experience 
Rating:
4.0

We found this place after the original location we were given to drop off the truck was, just that, a location to drop off the truck. There was no personnel there to give us a receipt. But, when we went to Crossland Storage, Becky was very helpful and pleasant. She handled everything professionally and was very personable. And, we got a receipt. I don't think we should be allowed the option of dropping off the truck and any random location like the Cannon Ball Loop location. There is NO ONE there to give you a receipt and you just drop off the key in a lock box. VERY UNPROFESSIONAL!

GLORIA B 
Rating:
5.0

All was good however when we pulled the ramp out it had broken glass all over it. Otherwise this location was by far better than others we have used

Leanne B 
Rating:
5.0

Excellent climate control facility would definitely use them again for storage. Staff friendly and professional

Ann B  |  Overall Experience 
Rating:
5.0

Great service

daniel m 
Rating:
5.0

Thank you, Becky, for always being helpful when we needed a storage unit. If we are in need of storage again, we will give you a call!! Again...thank you!! Pat Coy

PAT C  |  Overall Experience 
Rating:
5.0

Outstanding communication easy access

robert t  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keith H 
Rating:
5.0

Quick and easy... Just the way I like it!

bryan l 
Rating:
5.0

Great place for storage. Very helpful staff.

DAVID S  |  Overall Experience 
Rating:
5.0

Staff was great.

James C 
Rating:
5.0

Customer did not leave a comment.

ron j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doug c  |  Overall Experience 
Rating:
5.0

Will not go anywhere else when needing storage

don f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

eric e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jim/karon m  |  Overall Experience 
Rating:
5.0

It was a pleasure being there! The staff was very friendly!

jenifer l  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

james l 
Rating:
4.0

The windshield was dirty but everything else was great.

Judson P 
Rating:
5.0

Customer did not leave a comment.

Jeff B 
Rating:
5.0

Crossland Storage uhaul what can I say to help improve? Well let me start with the management team , they are the very best . Mrs Becky went above and beyond to help me. Customer service is best I’ve experienced in a real long time. Will definitely recommend this facility to anyone who ask’s.

robert l 
Rating:
5.0

Becky was very helpful and friendly.

nola g 
Rating:
5.0

Nothing...keep Becky as she is very polite and helpful....goes the extra mile

jerry s 
Rating:
5.0

Customer did not leave a comment.

Louis G 
Rating:
5.0

Customer did not leave a comment.

Simon A 
Rating:
5.0

We were early got truck no problems. Always friendly and polite

MICHAEL D 
Rating:
5.0

Customer did not leave a comment.

don f 
Rating:
5.0

Becky was so kind and helpful. We appreciate all she's done for us.

Roger H 
Rating:
5.0

Customer did not leave a comment.

JASON D 
Rating:
4.0

Overall it was a pretty good experience, but none of my rented equipment was in the truck. So the truck itself was clean and worked great. But I reserved blankets and dolleys and none were provided. I even called the day before to make sure we’d have no problems since I was picking up the truck before the shop opened.

Blake R 
Rating:
4.0

Steering wheel is way off center and the steer tires need balanced. They hop on the highway. Overall a good truck though.

CHAD A 
Rating:
5.0

My whole experience from start to finish was excellent! I have no negative feedback whatsoever! If there had been just a little more room in the driving compartment, it would have been easier to get in and out! Other than that, I am very satisfied! Thank you Becky Bumpus! You were an absolute lifesaver today!

Calvin P 
Rating:
4.0

Thumbs up

Michael J 
Rating:
5.0

Everything went smooth as silk, thanks for the great service.

lonny b 
Rating:
5.0

Customer did not leave a comment.

Russel P 
Rating:
5.0

Nothing! Service was outstanding.

BOYD L 
Rating:
3.0

Had trouble with the return. I was charged an extra day and then received multiple calls saying I hadn't returned the truck. I did get the extra charge refunded and at least for now no more calls. Hopefully it's been resolved.

Marjorie H 
Rating:
5.0

Becky was very professional and easy to deal with. I would recommend Crossland to anyone looking to rent a moving truck in Branson area.

LYLE P 
Rating:
5.0

Customer did not leave a comment.

Bob W 
Rating:
5.0

Nothing...was top notch...polite and very helpfull

jerry s 
Rating:
5.0

The front ratchets did not work right and were rusted badly.

Fred L 
Rating:
5.0

Awesome experience! I will use this location again if needed.

suze r 
Rating:
5.0

Customer did not leave a comment.

Sherrie T 
Rating:
5.0

WHY ISN'T THIS LOCATION ON THE U-HAUL SITE? If a friend that has used this place hadn't been at my house when I was searching I wouldn't have known about it and this place was SUPERB!

elizabeth m 
Rating:
5.0

Customer did not leave a comment.

Amanda D 
Rating:
5.0

I Think her name Becky shes was very friendly and very helpful. We will use the U haul again if we ever need one again.

brenda g 
Rating:
5.0

Great Service.

Wayne W 
Rating:
1.0

never again i will used uhaul again

junior m 
Rating:
5.0

Customer did not leave a comment.

Murl M 
Rating:
5.0

No complaints at all, the young lady was kind and very helpful!??

vernon h 
Rating:
4.0

Customer did not leave a comment.

norman w 
Rating:
5.0

The driving lights do not work, I was pulled over last night and was issue warning citation due to the facts that's the light don't work, but the turn signal lights work. Proper maintenance need to be conducted on equipment and vehicles before giving them to the next person.

Christian C 
Rating:
4.0

Customer did not leave a comment.

Stuart S 
Rating:
5.0

Customer did not leave a comment.

louis A 
Rating:
5.0

Becky is so wonderful to deal with. She is very knowledgeable and saw that everything went smooth for our move. Definitely recommend this location.

Kathy L 
Rating:
5.0

Very helpful staff, facility very well maintained and secure.

Kathleen J  |  Reservation 
Rating:
5.0

Great service

PHYLISS T 
Rating:
5.0

Customer did not leave a comment.

jennifer w 
Rating:
5.0

Becky at Crossland Storage and U-Haul is the best!!!

MICHAEL H 
Rating:
5.0

Keep doing what they are doing!

JACK G 
Rating:
5.0

Customer did not leave a comment.

Jim G 
Rating:
5.0

everything went great

Rebecca E  |  Reservation 
Rating:
5.0

The whole experience was absolutely fantastic.

renea h 
Rating:
5.0

was very accomitating for a last minute renting. very nice person to work with

tom g 
Rating:
5.0

Becky was fantastic! She had a truck ready for me when I got there. She explained everything to me. The transaction went very smooth. She even had the wardrobe box that I needed. When I need a truck again, I know where to go. Thank you Becky, JRL

Jeff L 
Rating:
5.0

Problem: I reserved the equipment for the forsyth location however it wasn't there/ didn't come in the night before lime it was supposed to. The folks at that location were very apologetic and helped find me solutions. Situation sucked but because they worked to help me it was resolved and I was able to get done what I needed.

Jon E 
Rating:
5.0

Becky was wonderful to work with throughout our experience.

david j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis A 
Rating:
5.0

great location and plenty of size options

MICHELLE A  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

gerard b 
Rating:
5.0

Becky was super. Our experience could not have been better!

LOUIS A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jeff b 
Rating:
3.0

Customer did not leave a comment.

Michael W 
Rating:
5.0

Customer did not leave a comment.

Freda D 
Rating:
3.0

Customer did not leave a comment.

David S 
Rating:
1.0

She was rude to us when hooking up the trailer. She basically jerked the chains from my sons hands. I had called and made arrangements for a 6x12 trailer. Asked her several times about the size. She assured me that she had that size and it was no problem. I had even mentioned that I was told that size was not for one ways and she told me who ever I talked to didn’t know what they were talking about. When we got there she didn’t have that trailer and swore up and down that I told her a 5x9. She also told me that size trailer didn’t exist when it is clearly on your website. I had to take the trailer because I was needing it to haul items back to Dexter.

tara y 
Rating:
5.0

A flawless transaction !

jack d 
Rating:
5.0

Perfect.I had trouble with pools of water outside unit. The manager immediately gave me a large cement paver as both a step for me and for a marker for her to fill the hole. proactive and caring.

DeAnne c  |  Overall Experience 
Rating:
5.0

The Gal running the facility is great. I appreciated her attitude and willingness to help. Always greeted with a smile and kind word. Thanks!

roy m  |  Overall Experience 
Rating:
5.0

Storage unit was very good location. Close to Branson.

jim/karen m  |  Overall Experience 
Rating:
5.0

it,s a nice place to rent a storage unit.

George/violet F  |  Overall Experience 
Rating:
5.0

Stored my pontoon there didn't have any problems and had easy access when ever I wanted

jim h  |  Overall Experience 
Rating:
5.0

Very helpful. Friendly and knowledgeable

pamela b 
Rating:
3.0

I thought the lot where wheeled vehicles, trailers, etc were parked was very poorly maintained. I felt parking my trailer here was like parking it in an open field mud hole when it rained. etc. etc

JOE A  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Mel M 
Rating:
5.0

We cannot say enough good things about Crossland storage!! Everything is clean, well managed and the security is great. Becky is top notch at her job!!

Rita W 
Rating:
5.0

It was secure, easy, and the property manager was fantastic. She was always helpful and pleasant!

brandi g  |  Overall Experience 
Rating:
5.0

Very well-maintained facility with a manager (Becky) that will help with any of the storage and moving needs. Wonderful lady to work with!

MICHAEL D  |  Overall Experience 
Rating:
5.0

Becky is fantastic and entire experience with this facility was terrific!

deborah/thomas l  |  Overall Experience 
Rating:
5.0

We were very pleased with the facility location and the manager.

James/ r  |  Overall Experience 
Rating:
5.0

Great Place Clean Secure and great people

jeffry w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

louis A 
Rating:
5.0

You all were great!!!

spencer l  |  Overall Experience 
Rating:
5.0

Thank you for your very friendly service, I felt like I was family even though we didn't know each other and I felt like all my stuff was safe and secure.

randel l  |  Overall Experience 
Rating:
5.0

Great people to rent a storage unit from.

jeff r  |  Overall Experience 
Rating:
5.0

The lady that manages the place was always helpful and very friendly have rented there twice would do it again if I need a storage unit again

dana/darrell m  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff. Location was very clean and secure.

David B  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

David B 
Rating:
4.0

Becky was very easy to work with. I have stored there 2 times and will be back. R. Held

Richard &  |  Overall Experience 
Rating:
5.0

good expierience

gayle/gary p  |  Overall Experience 
Rating:
5.0

Very easy process with affordable options. Everything you would need to feel secure for your personal property!

andrew j  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brijesh p 
Rating:
5.0

Excellent

Dwight L 
Rating:
4.0

Fix the website.

Jason S 
Rating:
5.0

Becky at Crossland is the best! It was a pleasure dealing with her, from start to finish - from renting the storage unit to renting our uHaul months later. She's both professional and friendly and keeps the facility clean, secure... and it's easily accessed.

isabella b 
Rating:
5.0

Customer did not leave a comment.

George F 
Rating:
5.0

Customer did not leave a comment.

George F 
Rating:
5.0

Becky was awesome don't change a thing

JIM G 
Rating:
5.0

Lady was great! Had an awesome sense of humor

Cindy S 
Rating:
5.0

Use the person who is here to train everywhere.

dusty g 
Rating:
5.0

The place is kind of hidden so you might want to put a sign at the end of the road to let people know that it's back there but other than that I can't think of anything else.

robby b 
Rating:
5.0

Customer did not leave a comment.

Jackson B 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS M 
Rating:
5.0

Always enjoy renting from across land Storage.

PHYLISS T 
Rating:
5.0

I will be renting equipment from this location again. Absolutely marvelous.

dwight m 
Rating:
5.0

Becky was so nice and informative. I greatly appreciate how nice she was!!!

alissa h 
Rating:
4.0

They have a clean gated facility that has easy access.

Privacy R  |  First Impressions 
Rating:
5.0

The owner was very friendly and the unit was spotless.

Privacy R  |  First Impressions 
Rating:
5.0

They went out of their way to help me with the move

Privacy R  |  First Impressions 
Rating:
5.0

The nicest friendliest people ever!! Very accommodating. I highly recommend this storage center to everyone. Becky went over and above for us. Very kind and genuine people.

Privacy R  |  First Impressions 
Rating:
4.0

Very Good

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

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