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Scott S.
Customer Reviews for Crossroads Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
did not have what i reserved. when i came to pick it up, nobody on location knew how. manager jeremy didn't care whatsoever. andrea was beyond helpful within her ability.
Robert D.Jeremy was very helpful and made sure we knew exactly how to connect and disconnect the car trailer before we left...and made sure we knew who to call if we needed help, excellent customer service!!!!
Colleen J.Check-in process took a long time. This should be an easy process to automate to shorten the time.
Brian G.The truck was not full of fuel. The truck had a heavy odor of cigerett smoke. I believe someone had been sleeping in it from the clothing and personal items left on and behind the seat. When I returned the truck, the attendant told me there was no credit for returning the truck with more fuel. I believe both of these issues could be addressed quickly to assure customer service. Larry Cearley larrycearley@gmail.com
Larry C.Manager was great!
Crystal B.Manager was very attentive and helpful. Great location and very convenient
STAN W.Great experience!
Dan AND Lisa I.Jeremy was outstanding!
Michael G.Equipment was clean, gas tank full, friendly personnel, pleasant experience for the task involved.
Daniel T.They would not refund my $60 cash deposit they said I would be mailed a check. But the receipt says cash refunded, is this okay??
john P.Nothingm
Kimberly T.Very helpful, good customer service
Mark P.Jerome was amazing and very informative. The best experience I've ever had with a uhaul rental
STAN W.Drop off area not well lit for night drops, but other than that okay.
Jack A.The truck tires needed aligned.
Ginger L.Streamline the pickup and dropoff procedures. This was a great rental...thank you!
Michael M.Horrible. We got the truck back on time. The mgr was gone and we were told to come back in an hr. Came back and he was cooking. We left the paperwork, keys, blankets and car dolly with the wife. I called the 1-800 number to report. Truck was finally checked in. No sign of the $20 credit that was to be applied.
Sandra B.Everything worked out fine .
Jeff M.Dropoff was hard to find and staff wasn't very friendly.
Devin P.Truck needs frontend alignment.
Jimmy W.Fast friendly and very helpful.
Marcella B.This was my first time renting from U-haul and the clerk that checked out the equipment was rude. He did not explain the process at all and I was standing right next to him receiving text messages that were supposed to be letting me know I needed take pictures with my phone. That was never explained, nor was the check in process. I would recommend to pick up equipment from a different location and hope that the personnel would explain the process.
Elizabeth B.Get people with less attitude who dont lie to your face about trailer availability when you inquire at this location.
Phillip A L.Very professional operation.
James J.Very friendly and helpful. Quick and easy check in.
Timothy W.No one was there to check me in . I'm 73 years old and a little unsure about this check in yourself computer stuff .
jeff M.The check engine light was on when I picked up the truck and it was dirty in cab of truck
Geri B.THE BEST EVER DROP OFF!! KUDOS!!
Mitzi S.Y'all are awesome!
ELAINE C.My only complaint is that I still have to pay for 3 days when it turned out I only need 1. I do not understand why I cant be credited back for the days I did not need. Plans can change. I dont rate that as good customer service. I see that policy as a RIP off. I guess if I ever need uhaul again I'll rent for one day & then let you know if I need it longer after I have it. Seems only fair. Other than that, everything else was great, I hope whomever pocketed the 2 addition days fee has a good steak dinner on me. Thank you.
Cheryl C.Always there for all my u-haul questions
Curt M.Jerome needs to brush his teeth, wash his clothes, and be respectful. At his instruction we parked trailer exactly how he wanted, but then amazingly he was unavailable seconds later when we went inside to officially do the turnin, even though he was still there. He was not with any other customer, but later learned that he thought cleanup was more important than serving customers, so I was inconvenienced by returning the next day. I was reminded several times that Jerome was the “ Assistant Manager.†If he puts his finger in my face again I may just render him unconscious.
JACK A.The personnel we're very friendly and courteous, but the cab smelled awful of cigarettes even though there were NO SMOKING stickers on the windows. There were pet odors and dog/cat hair everywhere and trash behind the seats.
sandra L.Very friendly, and attentive to details.
Dennis A.I have used this location for years,easy access and usually very quick to pick up or drop off
Robert H.The return lot is behind a service station and is not a drive thru lot. Be prepared to back your equipment into the lot.
Peggy P.Nothing. It was just what I needed
Adrienne W.The final billing was in error...charged two different amounts to my checking account...not very happy with the service.
steve S.The tie down straps had been damaged by the previous rented and were too short for my application. I had professional tie down chains and straps so it was no big deal but this should be corrected for future renters.
Paul H.Representative was very impersonal. Instructed me to do his job and walked off. Was upset because I didn't bring in the appliance dolly. Minimal contact except “your goodâ€
Harold C.Uhaul box trailers really need jacks on them or something hurt my back coupling and uncoupling it
Daniel H.Lady was very rude and hateful, disrespectful
janet C.The manager was extremely disrespectful. We asked that he do a walk around to confirm any markings of the truck and he told us if we wanted to know the marks to take a picture. He kept cutting my husband off from talking and was very pushy. The employee tried to add on a insurance plan after we told her no. The manager told us the employee (i believe her name was Freedom) didnt know what she is talking about most of the time. This was the WORSE experience of my life. I would have gone elsewhere if I didnt need the truck right away. I will never rent from this location again and will make sure that my friends and family in the area stay as far away from it as well
Martin M.I appreciate the folks at this location working with me to get what we needed. Thank you!
TRAVIS D.Thank you for your help!
Paul M.