Customer Reviews for Crossroads Inn Motel

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Crossroads Inn Motel

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Debi O. on

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Benjamin G. on

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The cigarette smoke stench was so strong, I also smelled like it when I walked out after a few minutes. The place was run-down, and dirty.

Richard A. on

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This location was fine, but my original pick up was supposed to be Potsdam and the easy to use online reservation site didn't work out as easy as it said. I got a notification 2 days before pickup that I was going to have to drive 30 miles out of the way to get the truck.

christopher D. on

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The agent was friendly, polite, helpful and made my experience pleasant. The building the office is located in would definitely scare people away.

John S. on

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I only rate it lower overall due to the cigarette smoke smell in the office. The owner/operator is very pleasant and helpful, which is why I return when I need a truck.

Mark B. on

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david p. on

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Was told i would get a 25 ft truck but got a 20 ft truck. Said I could pick it up at 8 am, but couldn't pick up over an hour later..

jack b. on

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scott C. on

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jim l. on

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jessica d. on

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Customer service was excellent and the dealer was very informative to me. Highly recommend this location

Renee F. on

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I was happy with the service I received and will recommend to others in the Malone NY are

Norman G. on

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Lower your oneway rates for a car dolly cost ! They are not consistant !! it cost me LESS to bring one from Fl. than it does to go from Moira NY I always bring one back as do most of us snowbirds so give us a dang break !!

BILL H. on

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robert h. on

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randy M. on

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Was very helpful and friendly.

Justin B. on

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Awful. Still waiting for someone from corporate to get back in touch with me.

Tracia R. on

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bruce f. on

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Nothing. Locations perfectly located. Less than a mile from my house.

LEIGHANNE L. on

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The mobile pick up didn’t work, so I had to go inside this location and then it took me 35 minutes to FINALLY get the key to the truck. And this 35 minutes was not caused by other customers ahead of me; I was the only customer. The gentleman wasn’t rude, however, had difficulty understanding how to use his computer. This location is basically inside the living room of a middle aged single man’s personal home. The “home” was filthy, had a large ungroomed dog on the couch, and wreaked of cigarettes. “The Walking Dead” was playing on the TV for the whole 35 minutes... and he asked me if I was married... just, completely unprofessional. If I could do it over again I would have picked up the U-Haul ANYWHERE but there.

shad l. on

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Great customer service

Joanna S. on

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The owner if the site was EXTREMELY helpful! We were late for pick up but he still helped us, and showed us how to hook up the trailer properly. I would recommend them to friends.

brian d. on

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Smelled like cigarette smoke and couldn't breathe. Salesmen had a dirty mouth.

chris b. on

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Customer Service is excellent and the manager is very personable and helpful. However, the reception area is NOT a smoke-free environment, despite the sign above the counter (with an ash tray on it) that reads “No Smoking”. Also, there is a dog in the reception area, so for those like myself who have allergies, it is not the best environment to be subjected to.

burton p. on

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The truck was not tall enough to stand a refrigerator up. Now my refrigerator doesn’t work.

bruce C. on

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Better overall introduction to the truck is needed, including fuel octane requirements, whether dolly and blankets are required, where to check oil and fluids, better explanation of the billing as well. I don’t like the way uhaul charges based on destination supply and demand, making trips the same distance in different directions sometimes hundreds of dollars different. And the fuel mileage sucks as I averaged 7 mpg for an advertised truck with 10 mpg.

james a. on

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Lloyd B. on

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bruce a. on

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Don’t go to crossroads

Andrea C. on

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Good service...

frederick d. on

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Continue the same customer care that i recieved from my visit and my dealing with uhaul

Judith G. on

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chantelle w. on

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Jacqueline S. on

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james a. on

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Peter I. on

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Owner went out of his way to help me get a ride home because there was no taxi available

Joseph K. on

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BILL T. on

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Bryan W. on

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njri g. on

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james a. on

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Tina S. on

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Amy D. on

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Ron J. on

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MARK S. on

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Anthony H. on

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Norman G. on

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Fees in upstate NY are astronomical and outrageous I paid 4 times the amount to go down to Florida from here than I did from Florida back to same location .The dealers here at any location are overinflating the prices

Kyle B. on

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Inside office is overloaded with cigarette odor, needs better ventilation. Trailer covered with snow, needed to remove myself. Crank was stiff requiring lubrication after multiple movements. Lights for license plate didn't work.

guy c. on

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aaron h. on

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JOSEPH V. on

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louise o. on

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I have never been in a U-Haul office that was like being in cigarette smoke capsule. I have allergies to smoke and it was so horrible. A dog in there with absolutely horrific tumor on his foot which I am sure he tells everybody it will be removed next week. Cruelty to animals at its worst. I won’t rent there again.

RICHARD R. on

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I don't think it could get any better.