Customer did not leave a comment.darlene C.
Customer Reviews for Crossroads Inn Motel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Angela S.
A little cleanup would be great.David P.
Good service for sure.Raynelle M.
Great staff and very nice!Edward M.
When my grandma got there no one was around! I called and the owner was still I'm bed! When he finally made his way down. With his dog which my grandma was timid of due to his growling! He finally put his dog back inside. It was VERY smelly inside the building combination of cat pee and cigarette smoke! His system didn't work we spent an hour waiting for him to process before we could drive off.glenda S.
Nice peoplebrian E.
Customer did not leave a comment.Francis S.
Customer did not leave a comment.paul G.
Extremely helpful. Great to do business with.ED K.
Clean the windshields. There was a huge bug smear right in my line of site. (I am 5'9")WILLIAM G.
Very friendlyJames C.
The billing on my card was way more than the billing on my receipt. Two different charges, two different days, that were way more than the total amount I was shown was charged for my rental. Very inconvenient and upsetting.Logan A.
The host was super sweet, friendly, and easy to talk to which made for a nice pickup.Carvel K.
I got overcharged and he won't give my money back. He makes uhaul look shittyEverett P.
Customer did not leave a comment.ray P.
I was overcharged. I emailed an inquiry and haven't heard anything back.CHELSEA C.
I made my reservations for a 15 foot truck and car trailer at the UHual dealer down the street from my house, only to find out that UHaul transferred my order 15 miles away, which was an inconvenience. Upon arrival, only the car trailer was reserved and I had to settle with a 10 foot truck, since that was all the location had available. (Which wasn't sufficient for my needs, especiallysince it cost me over $800 for the weekend, and might have to consider another rental) People were nice in Moira, but the inconvenience and lost order were unacceptable in my book!Mike G.
Customer did not leave a comment.Kimberly O.
Customer did not leave a comment.Shawn W.
Customer did not leave a comment.christina H.
The whole online pick up and drop off is a pain in the ***. Please just put a guy behind a counter againRicky R.
Customer did not leave a comment.jason O.
Customer did not leave a comment.Mike M.
Customer did not leave a comment.Dianna F.
Customer did not leave a comment.Cody G.
Customer did not leave a comment.Basil C.
Customer did not leave a comment.margaret C.
It was a refreshing experience. If I ever have to move again I would definitely use this location again!Victoria H.
Great Service!Ashley M.
The office attendant was very nice and helpful. Appreciate when business is efficient, pleasant & helpful with all questions regarding the rental & vehicle. TY very good experience. Will recommend to others.Donna R.
Customer did not leave a comment.Erica C.
The people were nice and helpful, but the moving blankets reeked of cigarette smoke. My whole trailer stunk when I opened it up at my destination. Not their fault, but the trailer doors leaked and we had a few books and boxes get wet.Jessica H.
Called on phone before dropping off guy sounds nice and helpful . Dropped keys in drop boxPeggy D.
Customer did not leave a comment.Sean A.
the place was DISGUSTING!!! As you walk on the front porch to the "office" door, which is just the guys house, the overwhelming smell of cat shit just about makes you vomit and then you walk into the "office" and the place is filled with cigarette smoke so bad that you can barely breathe!! Close this place down or force this guy to clean this place up!! VERY BAD FOR YOUR BUSINESSjames B.
Customer did not leave a comment.Joe R.
Customer did not leave a comment.Stacey H.
Customer did not leave a comment.joseph B.
I did not enter this facility.Andrea A.
My truck was not ready at the time it was suppose to be. I called Uhaul 3 times and was disconnected all e times. Had to wait 25min everytime i called back. Worst experience i have had yetJason N.
Customer did not leave a comment.Ratewenniio G.
Customer did not leave a comment.mark sr D.
your app is trash. i was told i needed it to pickup and return the rental. app dont work, didnt even see my rental in the app, so no way to pickup or drop off. was late besause app didnt show my rental. even the websit dont show my rental. why get customers to use a useless app?Moses W.
Customer did not leave a comment.Joseph N.
Good serviceglenn S.
they were super friendly and great to work withFrancis O.
Customer did not leave a comment.Rob B.
Customer did not leave a comment.Abby S.
The owner goes above and beyond to make sure you are taken care of. I have never received better or friendlier service at any other location.JAMIEL D.
Customer did not leave a comment.JOSEPHWILLIAM M.
Excellent customer service. Ken goes out of his way to make the rental experience easy. Thank you!JOSEPHWILLIAM M.
Customer did not leave a comment.joel M.
Customer did not leave a comment.DALEK C.
Customer did not leave a comment.JOSEPHWILLIAM M.
The pick up location was located in someone's home. The smell of cigarette smoke pervaded the location including the packing blankets we were given. Upon getting to our final destination, EVERYTHING we packed in the truck smelled like cigarettes. It was awful. I had to wash all clothing and bedding because the stench seeped into suitcases, bags and bins. Fabric covered furniture and mattresses had to be left on the porch in the fresh air. It was awful. BTW, this was not the location we chose to pick up our rental.ALAN T.
Maybe you could check the office space? The gentleman that assisted me was very friendly very nice explained everything came outside went through the trailer and was wonderful help.susan R.
Customer did not leave a comment.JESSICALYNN V.
Customer did not leave a comment.PETER N.
Ken was extremely helpful and friendly. I didn't realize the ball wasn't on the truck when I picked up the car hauler and Ken let me borrow his new one without hesitation to make my day go a little smoother. Tremendous customer service!!!WADES R.
Customer did not leave a comment.CORYFRANCIS R.
Customer did not leave a comment.Brittnie Y.
This place is disgusting,dirty,cats all over inside like 5 of them,so many fly stickersfull, full ashtrays,just totally nasty,people in their pajamas,I tried not to touch anything,and the smell was horrible. I will never go there again.total dump Uhaul company should be ashamed for not doing a check on this place.BECKYL F.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.ALEXANDERJAMES P.
Customer did not leave a comment.Scott B.
They were great. Nice people and quick service. ThanksAmber A.
Customer did not leave a comment.SCOTT S.
Customer did not leave a comment.Peter I.
Customer did not leave a comment.Gary D.
Ken is always friendly and helpful.Bruce F.
The location was and person were great they made it an enjoyable experience and I will gladly return again for my next uhaul rentalAaron A.
Customer did not leave a comment.lois M.
Very helpful customer serviceMichael H.
Customer did not leave a comment.Charles S.
The Manager Ken was friendly, helpful and was willing to work my times available. Very professional.bryan A.
The moira U haul agent was very friendly ,thorough and helpful. I would definitely do future rentals and recommend his location to others.Timothy C.
Customer did not leave a comment.Wade M.
Customer did not leave a comment.Don L.
Ken from Uhaul (Crossroads Inn Hotel location) Was very knowledgeable and helped us thru the process and even checked that all the lights worked Good experience and would definetly recommend him Stephanie & Kirk GendronKirk G.
Customer did not leave a comment.SCOTT M.
Customer did not leave a comment.Kassandra R.
Customer did not leave a comment.Zachary D.
Very efficient.Peter N.
You need to get a uhaul dealer closer to Malone, ny like there was. I paid an extra $40 because of traveling to get the uhaul and traveling back home.Jessica C.
Customer did not leave a comment.Loren G.
Customer did not leave a comment.David C.
Super friendly staff!Julia A.
Excellent servicePeter N.
Customer did not leave a comment.scott C.
Very smokey, manager was very helpful.Raymond Y.
Customer did not leave a comment.Neal C.
Customer did not leave a comment.Jeremy D.
Customer did not leave a comment.Melissa L.
Very courteous and accommodating. Even booked next trip from another dealer.Heather B.
Great experience. Very friendly and professionalTarek M.
Absolutely nothing. The guy was very nice and pleasant to deal with. I couldnt of asked for better service. This was the best uhaul rental place i have ever used and it will automatically be my go to place from now on..Heather M.
Ken Otley at U Haul in Moira, NY did a terrific job getting me an auto trailer when I needed it and helped get the trailer attached to our pick-up truck. I am a very happy customer. I would use this U Haul location again.Robert B.
Customer did not leave a comment.Tim B.
I can't remember the gentlemanâ€˜s name because I was in such a hurry but he worked with me he was excellent very helpful and I definitely would do business with him again and I would recommend him to anybody that needs helpmichael G.