Customer Reviews for Crossroads Inn Motel
(U-Haul Neighborhood Dealer)

Rating:

5.0

Great local family owned this dealership. Easy in-Easy out. No issues.

Rating:

4.0

My problem was not with pick up or drop off it was the service itself. I hate that UHaul is the only option for rentals. It’s not easy to deal with people and they are very tube. The actually pick up person was extremely nice and respectful and drop off was easy. ITS THE PEOPLE THAT CALL TO SET THE RESERVATION THATS THE PROBLEM

Rating:

2.0

I called days in advance to arrange for the rental of a 5x8 or 5x9 open trailer from this location. I was told that there were no trailers available for the date I was requesting and that the closet location was in Champlain NY. I then went to another location in Lawrence NY because I was told they had a trailer, when we got there the location had no internet access so could not fulfill our request When I arrived at the Champlain location the attendant told us that he had just been up to the Moira location the night before and they had multiple trailers available to rent.

Rating:

5.0

Best place to grab and U-Haul equipment very great guy and great service

Rating:

5.0

Very good and helpfully person at counter..very pleasant very nice..very very very helpfull

Rating:

3.0

No one was there. Had to use app for return. I have no comments as to staff help, cleanliness of location, etc. They're the only place in the area.

Rating:

1.0

No service dirty

Rating:

5.0

Not a thing

Rating:

5.0

Owner was great! Flexible and reassuring! Highly recommend.

Rating:

4.0

The Uhaul address listed for pick up and drop off is for a hotel that is not running as a business and hasnt for years. The actual office is the place right next to the old hotel. This needs to be corrected. The old hotel has not been ran for years. And will probably confuse others. Contact me if you need to.

Rating:

5.0

Great transaction

Rating:

5.0

I never received a receipt. Could you please send me it. Email is jhblack4493@gmail.com

Rating:

5.0

Had great communication with owner. Extremely helpful and the services were efficient and professional.Will use sgain and definitely would recommend.

Rating:

3.0

Good experience

Rating:

3.0

When returning the 100 deposit you should put on the site that if you pay with a prepaid card you hold 100.00... also why is it taking so long for me to get my money back when I returned the truck the same day I rented it... very inconvenient

Rating:

4.0

Ken is very helpful and a good guy, I recommend going here for a U Haul rental

Rating:

1.0

Whomever the guy is working the desk at the Moira Newyork location he needs to be investigated. He's stelling money from uhaul and he is very unprofessional. The place is nasty his poor dog as lost all of its hair due to fleas. I'll never go to that location again. As I stated he is stealing money from uhaul and I know this for a fact and can prove it

Rating:

2.0

The truck I took was a little over quarter of a tank when I took it and it was a little under half when I brought it back and u. haul was attempting to charge me extra for gas. I do owe u haul for 10 extra miles which I will pay.

Rating:

5.0

The gentleman there was excellent, very excellent and nice guy helped load it and was very courteous.

Rating:

3.0

Still waiting on my refund of deposit. Been over a week and has been an issue

Rating:

5.0

I’m very thankful that where I rented it from had a great smile an eager to help me. Thank You

Rating:

1.0

The guy was almost an hour late to open up, which greatly impact my move and the other people and equipment that I scheduled. The shop was a dark airless room that stank of heavy stale cigarette smoke. The Uhaul that I was given had a filthy cab, a check engine light on and less than a quarter tank of fuel.

Rating:

1.0

Not only did I get charged almost an extra $100 fee for returning the uhaul with more gas in it than when I received it, ON EMPTY WITH GAS LIGHT ON. The uhaul also had its transmission light on causing it to refuse to shift gears and make for an unsafe trip! Absolutely mind blowing to me and a waste of money.

Rating:

3.0

Nothing

Rating:

4.0

Customer service was excellent and I received a trailer when I needed it!

Rating:

4.0

i rent a u-haul car transport a few time a year and i must say they work and ride great . it hit or miss on getting one so maybe more availability? ty willian

Rating:

4.0

Nothing….Really nice guy! He was great!

Rating:

5.0

Not sure if hydraulic brakes were working

Rating:

1.0

Owner charged me double the price I was quoted knowing hewas the only dealer in the area and charged 20 miles more than was used.

Rating:

1.0

New location for uhaul business. This was a terrible location and very unprofessional.

Rating:

5.0

Wonderful guy, very accommodating and just a great place

Rating:

5.0

Ken was an amazing person to help with renting a U-Haul! Highly recommended.

Rating:

1.0

First, I clicked on the text confirmation address to map where we were going, but it took me to the middle of nowhere! Since the address was also listed as a motel name, I then tried to look up the motel and go to that location, but it just took me to a residential house which was clearly not the right place. Only after I did a search for all the U-Haul‘s nearby did I figure out which one it was and was able to finally get there an hour later than expected. When I arrived the office was supposed to be open until 5, we arrived at 4, and no one was there. They expected me to figure out how to get the keys from a lockbox but neither my email invoice nor the app listed any such information. We left messages for the manager who finally called back and helped us figure it out. What really has me upset though is the size of truck we reserved from the location we wanted in Canton, New York for some reason we were told we couldn’t have it and we had to go to this other location. However, I saw the size truck we wanted and it was there all weekend up until we left on Monday and I’m not sure who was the lucky one to be able to finally get that truck and why I couldn’t have received it on Sunday. The entire experience was exhausting and nerve-racking and I believe I got overcharged significantly. The invoices that came to me from the automated service at the new location were not clear so I have no idea why I got extra charges.

Rating:

3.0

The truck was not clean.It had no power when driving.

Rating:

2.0

Good

Rating:

3.0

Office is filthy!!!!!

Rating:

4.0

Ken is friendly and courtesy.

Rating:

5.0

The gentleman who helped me when I picked up the trailer was very helpful and extremely pleasant. Definitely a great experience.

Rating:

1.0

Crossroads motel was exceptionally unprofessional in every aspect The entire property smelled like car urine and the owners were extremely disrespectful and difficult

Rating:

3.0

When I called I was on my way to a local UHaul and was told to pick up near where I was going. I didn’t realize and wasn’t told the cost would double Otherwise everything was fine

Rating:

1.0

Dog and cat shit all over parking lot and the walkway to the door. Smells like

Rating:

5.0

Great people who run this place y'all are simply amazing!!

Rating:

3.0

Was told and confirmed with U-Haul that I would have a 15 foot U-Haul and the day I picked the truck up, I was given keys for a 26 foot U-Haul. So I called the guy and he told me U-Haul said they sent me an email about not having a 15 footer. Someone lied and I hate liars in businesses. Which U-Haul did not send me an email as a matter of fact they called to me to confirm and reassure I would have a 15 footer. So again someone lied and that was an inconvenience for where I had to drive that 26 footer. Probably won’t use U-Haul again!

Rating:

1.0

Clean your rentals. Mine was full of mud. The gas had less than 1mile to get to the gas station. Rental office stunk of animal & cigarette smoke. Was given discount on gas then charged an additional $20+. I was given $100 off my fee.

Rating:

5.0

Was happy with everything, thanks.

Rating:

5.0

Ken was super helpful!!!!

Rating:

5.0

Great customer service and he was very knowledgeable of all the equipment as well as the rules and regulations....

Rating:

3.0

A little cleanup would be great.

Rating:

4.0

Good service for sure.

Rating:

5.0

Great staff and very nice!

Rating:

1.0

When my grandma got there no one was around! I called and the owner was still I'm bed! When he finally made his way down. With his dog which my grandma was timid of due to his growling! He finally put his dog back inside. It was VERY smelly inside the building combination of cat pee and cigarette smoke! His system didn't work we spent an hour waiting for him to process before we could drive off.

Rating:

5.0

Nice people

Rating:

5.0

Extremely helpful. Great to do business with.

Rating:

3.0

Clean the windshields. There was a huge bug smear right in my line of site. (I am 5'9")

Rating:

4.0

Very friendly

Rating:

1.0

The billing on my card was way more than the billing on my receipt. Two different charges, two different days, that were way more than the total amount I was shown was charged for my rental. Very inconvenient and upsetting.

Rating:

4.0

The host was super sweet, friendly, and easy to talk to which made for a nice pickup.

Rating:

1.0

I got overcharged and he won’t give my money back. He makes uhaul look shitty