Friendly staff but the 26’ van we rented had a very, very bad alignment problem that should be immediately corrected.
DANIEL M
Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No everything was very well done Thank you
MARIA F🙏 thanks
JOSHUA TNo issues. Great service all the way around.
Lloyd R | Overall ExperienceVery good location and excellent service
ISAM HNo problems with this unit.. rented it for several years as we are snow birds and didn't want to haul all of our stuff back and forth from Ohio. With plans changing we no longer needed the unit.
William S | Overall Experienceclean safe storage thank you
TIM P | Overall ExperienceDifficult to drop off trailer. Not enough room Unless your a CDL driver. A member had to let me in the gate for me to drop off. UHAUL NEEDS to have a more convenient area for Intermediate drivers to drop off trailer.
SIMON PSeal at base of unit was virtually useless, rotted away, easily 20 years old. My belongings were alway heavily coated in a thick layer of fine dust/desert sand - HEAVILY. And this is even after I put layers and layers of sheets and tarp over all boxes and tubs! I understand some is expected as it is a desert environment, but, it was really excessive. I mentioned this one or twice to the office, but no change. Given that I was there 19 years you'd think they would remedy it...
CARLENE B | Overall ExperienceVery courteous and knowledgeable staff. Facility was very well maintained. Thanks very much.
Joelenna M | Overall ExperienceAgain, the worker was awesome, kind and efficient.
STEVEN BGreat facility, great staff!
Jim B | Overall ExperiencePrompt service, friendly and very easy to work with!
CHRISTOPHER HThe vehicle put my safety at risk and I wasn’t able to use my rental for my entire period. I wasn’t offered any compensation and I was also charged more miles than I actually drove
CHRISTOPHER LI am so very grateful to UHaul for helping me with our community annual Toy Parade. I could not do what I do without the use of the Uhaul truck. Thank you so very much
LORETTA GFriendly, helpful and knowledgeable staff.
AMELIA ZEmployees were very pleasant.
DAVID TTires need to be checked more often for conditiona d age. . I lost a tread of a tire on tje highway and was almost in an accident due to the tire / tread separation. Uhaul replaced the tire after I waited 2 hours on the side of the road.
Andrew TThe trailer worked perfectly for what we needed to transport. I wouldn't hesitate at all to use a UHaul trailer again.
W HKeep doing what your doing! No complaints
ANISSA AThis was very convenient to where we lived and the people were always friendly and it felt very secure and we didn't have any sort of bugs in our units and the grounds in the units were clean. Very highly recommend this.
DOUG S | Overall ExperienceI had 2 units there for 5 months and no problems, friendly people running it :)
Michael B | Overall ExperienceI had rented there is the pass. Great clean place. And friendly staff
Delores C | Overall ExperienceThe computer was down and this led to a slow process.
Kathleen AEverything was great. Will definitely rent from here again.
Joe EFantastic facility and ease of use. Was in and out for my rental. Drop off was super easy. No need for improvement they are doing a fantastic job and wonderful customer service
jason kService was great. The rep explained everything in great detail. Very happy with renting from this location.
Debbie RGreat customer service!
THOMAS NJim was very nice, and explained the gas problem to me with patience when I was pretty upset about it. 100% would recommend going to him for uhaul or storage.
Ashley MNice friendly people.
Paul S | Overall Experienceso was surprised that the location was closed on a Sunday but i found convenient parking and was able to deposit the keys without issue. Also like that it’s located by a storage yard.
Adriane JN/A
Jeffery THi, the first time I have ever used a car hauler and I was very impressed. Good service in Arizona and easy to load the car and strap it down and great service at the drop off location. Thanks Tom
TOM ABad communication between employee and i. Employee mentioned i can retunr trailor on Monday 2/5/24. I rented for 24hrs saturday. I asked employee if i can return sunday but he said they were closed and to just return monday Before 3:51pm. I get a call during work at 9am by new employee asking why i have not returned the trailor since i rented it only for 24 hours. She threatened to charge me 3 days for the rental when the other employee said there will be no charge. I took time off work from mesa to please this company after i was told otherwise.
Gustavo PBrad was very courteous and helpful. Glad that I found this location. Everything I needed was right there. Easy to work with and get the job done.
Susanne SSo happy with how friendly and quick everything went!
Kelly LPlease oil/grease seat adjustment bar so it will move easier. Thank you.
ONDINA LCustomer service on their my call to them. I was on the whole over an hour and wouldn't get the situation resolved. We need to work on time on hold
Mitchell MEveryone there was super nice and helpful and I the storage units were great I would definitely recommend cross roads storage units
Cindy B | Overall ExperienceGreat place, clean, safe, and staff is awesome to work with. Kept my stuff safe for 2 years!!
Mark Z | Overall ExperienceCustomer service is extremely professional and courteous and quick to take care of my needs.
BUTCH CHire employees that are knowledgeable of job duties. Customer Service Representative was HORRIBLE even hung the phone up while I was trying to create an account....HORRIBLE, HORRIBLE, HORRIBLE!!!! The female who lives on property was unprofessional, it appeared she didn't know what the hell she was doing!!!!
Laureen AWe Love the Customer service and we will come back again
Eudiel VScanning back of D/L a pain in the a$$
Kevin SI've been with crossroads U-Haul for years and they have been a lot of help thank you very much
Frank RWell Done !
Rick Rbetter brakes and steering
Richard GEvery thing was find good people good information thanks
John TYou guys over charged me where very rude and wouldn’t listen to anything I had to stay and had no consideration for the fact that I had a medical emergency and was urinating blood I will never rent from you guys again and I will tell anyone who ask me not to
Isaiah HThe dissatisfaction was actually from the app... It only allowed me to pick from 4 locations all being out of the way from my end destination. I was okay with the self checkout option it was convenient should I ever have the need to rent from U-Haul I think I would choose that option again.
Guadalupe VGreat!
Tallulah S | Overall ExperienceVery prompt drop off. Very friendly and convenient
Mark MYes if I ever need a storage this will be the first place I’ll look for sure. They where every helpful too. And yes I would recommend it to all of my friends for sure. Once again thank you so much. 5 starts for sure. Sue Tellez
Susan T | Overall ExperienceGreat customer service. Super helpful and super nice
Mike BAccess hours to facility very convenient. The whole facility very clean and upkept. Security is great and very friendly staff. Five star rating! I recommend Crossroads Self Storage!
VINCENT C | Overall ExperienceWonderful staff in time of need!!
Annmarie B | Overall ExperienceI was unaware of a 24/7 pick up. I had no idea how to get the keys or how to enter the information into the mobile app. We knocked on the door and the manager answered and assisted us on her day off! Talk about service !!!
Patrice JVery good service, helpful and knowledgeable.
Richard JVery friendly
Darren JLisa and Jim were awesome to work with.”⭐️⭐️⭐️⭐️⭐️ Had my storage room for 4 years and they went above and beyond to help with any questions I had. I highly recommend this storage facility!!!
kathy l | Overall ExperienceAbsolutely horrible experience! Was given a dirty truck inside and out then they charged me $
Ashli MEverything was as it should be!
John Rworker was helpful when returning the car trailer, check in went very smooth
Terry FImprovement has to do with Uhaul Corporate, not the branch. I had the truck for an extended period of time and wanted to extend again. I was told by a manager at Corporate that I had to take it in to the branch and turn it in, then recheck it out. It took time out from my day and was an inconvince to me. My credit card was charged every time I extended and went through fine. Is my money not good enough, that I had to be put out and made to feel like a thief or someone who is mistreating remap property? I almost ceased any business with Uhaul at the time, but Nancy at the branch was very professional and apologetic.
Bonnie WYou all do great.. Fast speedy service
Emmily MThe agent was great. Friendly and very knowledgeable. Much better than my last experience in Arizona City.
sharron yNothing everything was great.. Great customer service very friendly clerks the day i picked up and when i dropped off. Will return due to service.......
Emmily MI only recommend this location if the manager Lisa is held accountable for authorization of my funds for the remainder of April without any approval. Lisa is not fit for anything requiring customer service or general courtesy. Her attitude and shrewd gestures upon multiple encounters hindered my decision of extending vehicle and returning it with her present. Please fix this for future customers I referred already.
Emmily WMaybe have a fuel gauge to know how much to replace, or, just keep it topped off knowing you'd have to top it off on return. I always end up putting more petrol in so I dont get boned on the return/drop off. Great staff, great rig! Thanks Brad! You rock Cada Grande
Brian HThey were the best Uhaul experience I ever had. 5 gold stars!
Kenny MSpent 8 months there and always found the owners & worker very easy to work with and always ready to help in anything, including rental of the trailers.
Dudley N | Overall ExperienceAlways a friendly environment I have had a storage unit here now twice and they always had great customer service
Marcos C | Overall ExperienceThanks for a great and secure storage facility.
Elizabeth L | Overall ExperienceCompletly satisfied and would refer and rent again
Alvin HGreat place for storage
Jerzy Z | Overall ExperienceLisa was the best! & Jim was always helpful. I only left due to medical stuff.
MIKE M | Overall ExperienceGreat staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.
Ervin J | Overall ExperienceWe utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.
Wayne H | Overall ExperienceStorage rooms are clean and easy to access. Prices are decent. I recommend them to you!
Erin M | ReservationThe office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Thank you.
JUSTIN L | ReservationClean and the manager is friendly
Paris R | ReservationQuick and easy process
Jonathon A | ReservationJust a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.
Emily S | ReservationClean units, good security, friendly staff (worked with Brad), comparative pricing.
Michelle S | ReservationNice security setup, friendly staff, wide rows between locker units.
Michelle S | ReservationActually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.
Robert P | ReservationExcellent facility and easy access.
STEVEN P | Overall ExperienceStaff was very nice and easy to work with, Very observant.
al c | Overall ExperienceWhen i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.
timothy a | Overall ExperienceFriendly staff and easy to move in.
Jessica L | ReservationGreat people and easy to move arrownd
Sergio A | Overall ExperiencePeople working there were very nice and helpful.Unit nice and clean, great experience.
Peggy A | ReservationVery courteous and helpful customer service.
Geoffrey S | ReservationThey are very nice, understanding, helpful
VIOLA F | Overall ExperienceVery nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.
KEVIN P | Overall Experiencenice manager and really helpful, thanks
ERVIN H | ReservationNo problems with our move in. Lady who we talked with was very nice.
MATTHEW k | First ImpressionsCustomer rep was professional friendly polite and the experience was great.
OMAR M | First ImpressionsThe office staff are very accommodating and helpful. I like the security features.
SUSANNE J | First ImpressionsFriendly, helpful facility. Was pleasantly surprised that there was electric in unit, which made plugging in a lamp, for an after dark move in a lot easier. Thank you.
Privacy R | First Impressionsvery helpful staff thank you
Privacy R | First ImpressionsJim and Lisa helped me out so much. Did all the work left me with NO headaches. Thanks!
Privacy R | First ImpressionsMike was awesome and helped out in every way he could.
Privacy R | First ImpressionsI was immediately put at ease after meeting Jim. He went over every detail of how the unit operates, assuring me my belongings will be safe. I will highly recommend Crossroads.
Privacy R | First Impressions