Customer Reviews for Crossroads Self Storage LLC
(U-Haul Neighborhood Dealer)

429 reviews

819 N French St   Casa Grande, AZ 85122
(French St and Florence Ave)

(520) 836-7305

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(520) 836-7305

819 N French St
Casa Grande, AZ 85122
(French St and Florence Ave)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 8 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great staff always helpful, my close out was so fast I was very impressed. Will definitely use again if needed.

Ervin J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Bennie C. 
Rating:
3.0

U-Haul screwed up my reservation that I had made 2 weeks in advance, and did not have the equipment that I requested at the location that I requested, so I had to drive 2 1/2 hours (one way) out of my way. I was not reimbursed for this inconvenience at all. This is a poor way of doing business.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

JD M. 
Rating:
4.0

Customer did not leave a comment.

Danny W. 
Rating:
5.0

Customer did not leave a comment.

Ed S. 
Rating:
5.0

Everyone I have worked with at this location have been very helpful and explained the rental process quite well.

ANGELA H. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
5.0

We utilized this storage facility for 2 1/2 years. Never any problem at all. No rodents, snakes, etc.

Wayne H.  |  Overall Experience 
Rating:
5.0

Amazing Service and awesome staff

Tina G. 
Rating:
5.0

Brad was super helpful from start to finish. The whole move went off perfectly.

FOREST D. 
Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
4.0

Customer did not leave a comment.

RANDY F. 
Rating:
5.0

Customer did not leave a comment.

Judy J. 
Rating:
5.0

Customer did not leave a comment.

thomas K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM D. 
Rating:
5.0

Great service... Brad did a great job!

Jerzy Z. 
Rating:
5.0

Customer did not leave a comment.

Frederick S.  |  Overall Experience 
Rating:
5.0

Staff is friendly and courteous.

MICHAEL F. 
Rating:
5.0

Customer did not leave a comment.

Andres C. 
Rating:
5.0

Great service friendly staff.

MICHAEL F. 
Rating:
5.0

nothing

Tina C. 
Rating:
5.0

Nothing, Jim and Lisa are amazing

Patrick O. 
Rating:
5.0

The exterior cab was in need of washing.

KENNETH D. 
Rating:
5.0

Excellent customer service!! Thanks, Lisa

Mark K. 
Rating:
5.0

Customer did not leave a comment.

Janet H. 
Rating:
4.0

Customer did not leave a comment.

Beth B. 
Rating:
5.0

?

Theodore V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Very friendly great well kept equipment.

MICHAEL F. 
Rating:
5.0

Was not the original location chosen to drop off equipment, but they were able to accommodate us and were very friendly and helpful.

Bettyanne E. 
Rating:
4.0

Customer did not leave a comment.

Bruce C. 
Rating:
5.0

My opinion no improvements necessary, have never had a problem renting from U-Haul always professional and willing to help in any way possible.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL EUGENE S. 
Rating:
5.0

Customer did not leave a comment.

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Allen G. 
Rating:
5.0

Excellent service and easy to get to location. Friendly and helpful service

Richard J. 
Rating:
4.0

Customer did not leave a comment.

Vito P. 
Rating:
5.0

Service was awesome

Robin P. 
Rating:
5.0

All employees were very polite respectful helpful and process was fast and easy thank you to all employees at this location 5stars from me

Oscar V. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
1.0

Make sure the equipment is working before you send it off

clemente G. 
Rating:
4.0

The wheels on the dolly did not roll properly. They would hug one side more than the other. I would have taken it back but it took me over 45 mins just to get this one. This shop can not handle more than 2 customers at a time efficiently.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

INGO M. 
Rating:
5.0

Customer did not leave a comment.

Barbara H. 
Rating:
5.0

A great and knowable group of employees.

Gayle R. 
Rating:
5.0

Customer did not leave a comment.

Mary V. 
Rating:
4.0

Storage rooms are clean and easy to access. Prices are decent. I recommend them to you!

Erin M.  |  Reservation 
Rating:
5.0

The office ladies were fast and efficient. The unit was clean and ready to go. I booked the unit only one day in advance so felt lucky reaching such nice people. Thank you.

JUSTIN L.  |  Reservation 
Rating:
5.0

Great experience. No improvement needed, unless you can make the move for me.

MAURICE N. 
Rating:
5.0

We were supposed to drop off at Camino Mercado to get the One month free as we were told. We got there and was told no, because we didn't call ahead for a unit.

Margarito E. 
Rating:
5.0

Awesome experience. Trailer pulled true and straight loaded and empty

Kimberley M. 
Rating:
5.0

Clean and the manager is friendly

Paris R.  |  Reservation 
Rating:
5.0

Continue doing what you do

Andrew G. 
Rating:
5.0

Very good customer service

Jerry D. 
Rating:
5.0

Customer did not leave a comment.

INGO M. 
Rating:
5.0

Quick and easy process

Jonathon A.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Just a small town little storage yard. Kept clean, nice office staff. Hard to get truck around with so many parked cars and trailers.

Emily S.  |  Reservation 
Rating:
3.0

Coffee and donuts

Donna R. 
Rating:
5.0

Excellent Uhaul dealer. I love using these guys!

LEONARD R. 
Rating:
5.0

The staff at crossroad storage are wonderful

Angela M. 
Rating:
5.0

Customer did not leave a comment.

GERALD B. 
Rating:
3.0

The man who helped me was super nice and worked hard to get the agreement done so I could be on my way. However, I had made the reservation online & paid in full, but he had to call someone because there were additional mystery charges. Also, 3 days after I picked up the truck a lady from Casa Grande called to see why I hadn't picked up the equipment yet. I was already in Oregon. Also, the truck was filthy. Inside the cab had dirt on the seats and all surfaces were covered with dust. There was gunk spilled in the cup holders and it smelled awful. I spend over an hour scrubbing the inside of the cab. The outside didn't look like it had been washed either.

Ellen B. 
Rating:
5.0

The Staff here was friendly and very competent. I received excellent fast service and the equipment was clean and neat. I am looking forward to using this location again!

LEONARD R. 
Rating:
5.0

Clean units, good security, friendly staff (worked with Brad), comparative pricing.

Michelle S.  |  Reservation 
Rating:
5.0

Nothing, everything was great.

Nancy C. 
Rating:
5.0

Nice security setup, friendly staff, wide rows between locker units.

Michelle S.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Excellent

gerry Y. 
Rating:
4.0

Speed up the pick up if the on-line registration had been completed. I had to do it all over again. Pre-registration was a waste of time.

Bob W. 
Rating:
5.0

My experience here was fun and friendly very laid back good customer service no pressure got what i wanted @ a good price will definitely use these guys again for truck rental they even suggested a different size unit so i can save some money thank you

Chris S. 
Rating:
5.0

The desk person was courteous and helpful. She gave us an extra day to return our equipment, which we needed due to inclement weather at our destination. Overall, we had a great rental experience, and I'd highly recommend this U-Haul location.

Michael M. 
Rating:
3.0

Customer did not leave a comment.

Gabriel P. 
Rating:
4.0

Customer did not leave a comment.

Colin C. 
Rating:
5.0

Actually had to delay my move but Nancy was super helpful and looking forward to getting a unit from them.

Robert P.  |  Reservation 
Rating:
5.0

The Service and price was Excellent!

Deanna D. 
Rating:
5.0

Customer did not leave a comment.

Jerry E. 
Rating:
5.0

Sweet friendly people

Luis V. 
Rating:
5.0

Ladiescwere great. Good at their job.

SANDRA LEE L. 
Rating:
2.0

Customer did not leave a comment.

Tony C. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
5.0

Excellent facility and easy access.

STEVEN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Staff was very nice and easy to work with, Very observant.

al c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Lisa Diaz is great!! She was on top of all our needs, and very helpful with setting up the rental truck and having this just right for our move out of state. We greatly appreciate all the work she did for us. Thank you Lisa Diaz, we love you!!!

Victoria G. 
Rating:
3.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

When i was taking my stuff out i made one load and took my lock with me cuz my stepdaughter was going ti get What was left and before i could even get home with my load they called me and asked about.

timothy allen g.  |  Overall Experience 
Rating:
5.0

Friendly staff and easy to move in.

Jessica L.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Rubin M. 
Rating:
5.0

Customer did not leave a comment.

Kirk S. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
5.0

Very nice knowledgeable people.

Thomas Z. 
Rating:
5.0

Equipment was ready on time for pick up. And there was a very friendly staff. Just what I needed. Thanks

Steve J. 
Rating:
5.0

Great people and easy to move arrownd

Sergio A.  |  Overall Experience 
Rating:
5.0

People working there were very nice and helpful.Unit nice and clean, great experience.

Peggy A.  |  Reservation 
Rating:
5.0

Very courteous and helpful customer service.

Geoffrey S.  |  Reservation 
Rating:
4.0

Customer did not leave a comment.

Freddy C. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

Customer did not leave a comment.

Lorraine T. 
Rating:
5.0

Check trucks more often for leaks due to rain

jenivie K. 
Rating:
3.0

Customer did not leave a comment.

al C. 
Rating:
5.0

Customer did not leave a comment.

pete H. 
Rating:
5.0

Excellent customer service, thank you!

Mary D. 
Rating:
5.0

Customer did not leave a comment.

diana V. 
Rating:
5.0

Convenient location, personnel wasFriendly and Helpful.

Ronlynne A. 
Rating:
5.0

They are very nice, understanding, helpful

VIOLA F.  |  Overall Experience 
Rating:
5.0

The young lady was very nice. She had a device to light the trailer off my hitch. It took less than 5 minutes to unhook. She did it all.

Ronald T. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Very nice and secure facility for storing my 5th wheel trailer. When in contact with the staff, they were very helpful and pleasant to converse with. I would recommend the facility to anyone.

KEVIN P.  |  Overall Experience 
Rating:
4.0

nice manager and really helpful, thanks

ERVIN H.  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
5.0

Some pepole would allways see the one flaw in service. I would have to hunt for it at this location. Thanks.

RANDAL S. 
Rating:
5.0

I would not change anything. The people there are so nice and very helpful. I would encourage them to continue with there good customer service.

Arnold H. 
Rating:
5.0

Customer did not leave a comment.

Fermin M. 
Rating:
5.0

No problems with our move in. Lady who we talked with was very nice.

MATTHEW k.  |  First Impressions 
Rating:
5.0

Customer rep was professional friendly polite and the experience was great.

OMAR M.  |  First Impressions 
Rating:
5.0

The office staff are very accommodating and helpful. I like the security features.

SUSANNE J.  |  First Impressions 
No reviews have been submitted for this location.

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