Customer Reviews for Croteau Auto Parts
(U-Haul Neighborhood Dealer)

369 reviews

1859 US Hwy 5   Orleans, VT 05860
(Off I-91 Exit 26)

(802) 754-6862

Location Hours

  • Mon: 8 am - 5 pm
  • Tue: 1 pm - 5 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 4/19/2021: 1:00 pm - 5:00 pm
  • 4/20/2021: 10:00 am - 3:00 pm

Services at this Location:

Contact Us

(802) 754-6862

1859 US Hwy 5
Orleans, VT 05860
(Off I-91 Exit 26)

Services at this Location:

Location Hours

  • Mon: 8 am - 5 pm
  • Tue: 1 pm - 5 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 4/19/2021: 1:00 pm - 5:00 pm
  • 4/20/2021: 10:00 am - 3:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

James L. 
Rating:
3.0

Not impressed with the charges that I was charged for no reason fees that were not applicable I was charged for so definitely not going to use uhaul again because of the amount of money I lost

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Raymond A. 
Rating:
5.0

The sliding door was extremely difficult to open and close, barely was able to latch it closed. I should have tried it while still at the rental location. The folks at the rental place were fantastic, very nice and extremely helpful.

Larry K. 
Rating:
5.0

good experience.

Bernie W. 
Rating:
5.0

Customer did not leave a comment.

Dawn B. 
Rating:
5.0

Moving is a very stressful experience .This is the second time I have rented a u-haul this month.Both times Bob and Joyce Croteau have been great and very helpful and made the experience very easy. Thank you very much!

John R. 
Rating:
5.0

Customer did not leave a comment.

Artie J. 
Rating:
5.0

Customer did not leave a comment.

bruce A. 
Rating:
1.0

I rented the truck on a Thursday to get the .79 cent rate. They said it was ok to leave it there and pick it up Friday . So we did. When I got my bill they charged .99 cents a mike because it was Friday. We as a company will never rent from them again!

charles R. 
Rating:
5.0

I will never use 24/7 pick up again.it was a 3 hr horrible experience on a dark snowy night.if it for Zack(your employee) from Colorado Springs I would not been able to get the rental.not happy at all with the experience

John R. 
Rating:
5.0

Customer did not leave a comment.

Candy H. 
Rating:
5.0

Customer did not leave a comment.

TAMI S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

BROOKE G. 
Rating:
5.0

Incredible pick up location. Staff go out of there way to assist and make the most pleasant experience for every customer. Problems come from within Uhaul's internal traffic department- they overbook trailers and trucks and send you all over the world to get the trailer or truck and it's not the locations fault, but they take the brunt of it. Uhaul's traffic department is the root cause of all issues I've ever encountered. Never a location.

Kyle B. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Excellent customer service! Thank you for a great experience ;))

Scott M. 
Rating:
5.0

Excellent experience

Greg H. 
Rating:
5.0

They left me easy to follow directions to drop off my trailer. Great job!

Charles K. 
Rating:
5.0

I love the friendly service, they treat you like family

Julia M. 
Rating:
5.0

Everything was good

Don H. 
Rating:
5.0

Nothing to improve they go above and beyond for the customer.used them twice and plan on again

Donna K. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Pleasant experience

Anne H. 
Rating:
5.0

Customer did not leave a comment.

Erin B. 
Rating:
5.0

Croteau's went above and beyond to get me in the uhaul,I was suppose to use uhaul app but unprofessional people could not give me the info. to get in the lock box or the uhaul.The nice owners at Croteau's came in on a Sunday tp get me up and going.Never again will I go through your on line app.And I rent several uhauls a year for my business!I would recommend doing your reservations in person.

MICHAEL B. 
Rating:
5.0

They went out of there way to help me on a Sunday.there the best

MICHAEL B. 
Rating:
5.0

Friendly and helpful and greeted you with a smile and Hello.will do business with them again for sure

Donna K. 
Rating:
5.0

Joyce and Bob were accommodating and fantastic to work with. I would recommend them.

Deb B. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Pricilla B. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Easily accessible, plenty of parking and easy to find.

Clifford N. 
Rating:
4.0

Good access

eric P. 
Rating:
5.0

Customer did not leave a comment.

Callie F. 
Rating:
3.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

The staff is one of the BEST

Leyton C. 
Rating:
4.0

Don't like this online stuff at all. I went to pick up the truck and the lady at the service had to make up a new contract for me. I had to wait 2 hours before that happened because she tried to get me set up online as well. Then when I returned the truck the link that was set to me didn't work. I called 2 times the first time I got disconnected. Then I tried the web site the we're talking about and it worked. A 20 minute wait time isn't good when you need to talk to someone. The truck was good the service I got at the station where I got the truck was great. She was very helpful

Jeffrey J. 
Rating:
5.0

Customer did not leave a comment.

Verna W. 
Rating:
5.0

Customer did not leave a comment.

Donna L. 
Rating:
5.0

Great experience..very knowledgeable staff

Milton W. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

Could not have been better! Great Service

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
3.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Wonderful experience!

amy A. 
Rating:
5.0

Staff was super helpful! The other local uhaul provider gave our reservation to another person, so we were very thankful for the kind staff at Croteau's ability to help us on such short notice.

amy A. 
Rating:
5.0

Location was closed when picked up and returned. App made it super easy and Joyce at the location was excellent via phone. So much easier than the experience I had in Philadelphia, which was filled with problems.

Kim W. 
Rating:
5.0

Fast and friendly service / nothing need s to be improved

Larry C. 
Rating:
3.0

How about not having to scan my driver's licence every time? I've rented 5 times from U-Haul in the last several months. Every time, they ask for my license even though I haven't moved. Seems to me, you should already have an image of my license.

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
1.0

It really isn't the locations fault....but every time I have gone there to rent...there was always a problem with the system...either they didn't take a credit card (which was fully valid) or the computer would spit out info stating that there is no such thing as a 7500lb trailer hitch on my truck & it even has got to the point where she had to go in the back on the phone & apparently treat me as a "walk in" ....& even that took a while to go thru! Please supply this business a better computer system or please make a personal visit to them to see what is going on & see for yourself...Note: these are good people that shouldn't have to apologize 50 times a day on behalf of u-haul! Michael Marandola 802-535-2962

mike M. 
Rating:
5.0

Nothing,Joyce and Bob Croteau are such nice people, Thank you

john H. 
Rating:
4.0

Mrs. Croteau was very nice. She took it upon herself to call me. As the receiving dealer, she had no idea what kind of condition the truck was in, as no one in Worcester had bothered to document/update anything! I had to tell her the truck was already damaged, delivered dirty, with only 3/4 tank of gas. It's not fair to them or me!!

John S. 
Rating:
5.0

Everything went smooth and perfect! Thanks!

Michelle T. 
Rating:
5.0

BOB AND JOYCE PROVIDE ABSOLUTELY SUPERB SERVICE AND ARE A BREATH OF FRESH AIR.

David S D. 
Rating:
5.0

Joyce & Bob were extremely helpful in getting me set up.

lenny V. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Edgar K. 
Rating:
5.0

Drop-off location was closed (Sunday)

John S. 
Rating:
5.0

I forgot to grab the dolly, but other than that mistake of my own, everything about my experience with this U Haul location, the staff, and the truck, was great. Moving is miserable so having the truck rental go smoothly made a big difference. I won't rent anywhere else from now on, highly recommend.

Pat C. 
Rating:
5.0

Excellent service and great people to work with

David S D. 
Rating:
5.0

Customer did not leave a comment.

James F. 
Rating:
5.0

Croteau was super friendly and helpful. I would never hesitate to rent from them again.

William N. 
Rating:
5.0

Customer did not leave a comment.

David S D. 
Rating:
4.0

Joy or Joyce?? She was a pleasure to deal with. Location a bit out of the way cost a few extra in gas. Online check in/out could be quicker

Michael O. 
Rating:
2.0

I had reservations for an 6x12 trailer. I Was told it was ready for pick up. When I went to pick it up all that wAs available was a 5x8 trailer. This was very inconvenient and unacceptable. The trailer was way to small but I had no choice but to you it. I was not compensated for the error made by uhaul

alfred L. 
Rating:
5.0

Very courteous and professional.

Alfred D. 
Rating:
4.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Give weekend moving rates. Realistically it takes three days to move a household if you are doing it on your own. Next time I may look into hiring a private mover because I think it would have cost the same amount had I done so.

CATHY D. 
Rating:
4.0

Customer did not leave a comment.

GLENN H. 
Rating:
5.0

Family owned and operated. They are known to take pride in their service and quality. Pleasant, efficient and courteous operation.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Ron H. 
Rating:
4.0

This location is not open on Sundays but I was glad there was one so close to my destination in such a rural area. I used the drop box and UHaul share site to complete returning my vehicle which worked fine.

kim W. 
Rating:
5.0

Very personable and accommodating people.

Gary M. 
Rating:
5.0

The owners were wonderful, helpful and very nice humans to do business with.

jacqueline L. 
Rating:
5.0

Customer did not leave a comment.

Derek C. 
Rating:
5.0

Superb, attentive and qualified staff. A pleasure to have met and done business with.

alan M. 
Rating:
5.0

Customer did not leave a comment.

Tyler N. 
Rating:
3.0

No issues with location on either pickup or drop off. I checked online to see what I could expect the cost to be for the equipment I was securing and to streamline our rental experience. Once I arrived at the pickup location I ended up waiting 2 hours due to a "computer glitch" And, then I was given a receipt that indicated a cost of about $150 more than I expected. While attempting to reconcile our situation with a manager, I was told that a "computer glitch" which indicated a lower price did not warrant a refund or reduction in our rental. Eventually, the issue was ironed out, but I did not care for the way in which the situation was handled.

robert M. 
Rating:
5.0

Fast and friendly service. Nothing to improve. Thank you

Nathan B. 
Rating:
4.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

After UHaul called and informed me that the trailer I reserved was over an hour away from the location I had selected and told me that this was the only place to get it, I called Croteau Auto parts to change the reservation. They stayed open an extra 2.5 hours past their normal close time on a Saturday in order to allow me to get this trailer. The staff was extremely helpful and friendly.

Sam S. 
Rating:
5.0

Very pleasant all the way around, especially considering it was a very stressful move. Thank you for everything

Debbie C. 
Rating:
5.0

The service was fantastic. The equipment flawless and as expected. Made moving our new Nova a breeze .

Steve K. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Should have jack on the 6x12 trailers for ease of hookup to truck..

DOUGLAS B. 
Rating:
5.0

Nothing. They were helpful, concerned about us and very friendly. Excellent customer service. The best Uhaul experience we have had!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
2.0

They were not there when I dropped off the uhaul truck. The drop off areas were not plowed when I dropped off the uhaul truck I almost got stuck in the parking area for the uhaul drop off. Jane B.

Jane B. 
Rating:
5.0

The regional dispatching system appears to be more interested in running up the rental price for U-Haul than providing the best customer service. I requested a pickup location at Auto Outfitters in Derby, VT but was told I had to pick up in Orleans, VT instead. In the morning of use I drove by Auto Outfitters and saw at least 5 trucks in their yard (unused). In the early afternoon after completing our move, I drove by again and still saw at least 4 trucks there. It appears to me that you work harder at running up the price than taking care of the customer.

James J. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

daryl M. 
Rating:
5.0

Bob and Joyce Croteau were very helpful and accommodating. My plans changed 3 times leading up to this rental. I have been to them before and will go back again whenever I need to. They know what they are doing.

Larry A. 
Rating:
5.0

I was very satisfied as well as assisted to the fullest. My experience with Bob and Joyce reminded me of the virtues and values of old. The only thing(in my opinion) these people can't(not won't...lol)do is drive the vehicle for You...?? I would recomend ANYONE in need of UHAUL and other QUALITY SERVICE. Give these wonderful treasures of our northeast community Your business, because, they'll give You their's . They been for 70+yrs... Enjoy!!!

carl K. 
Rating:
3.0

The business was late on arrival. The U haul was not warm and was covered in ice. We returned it with a quarter tank of gas and were told we would not be charged for fuel yet we were. We were asked to return the dolly that we rented prior to the 24 hour contract and ultimately didn't need to rent a dolly had we known there was one in the u haul.

Danielle H. 
Rating:
5.0

Outstanding customer service and very professional Business Owners. I will rent again from this location.

Louis L. 
Rating:
5.0

Awesome People, some of the nicest I've met!

John B. 
No reviews have been submitted for this location.

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