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LUKE B
Customer Reviews for Croteau Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Croteau's always give excellent customer service!
Thomas NThe trailer leaked in the rain and my custom built furniture got wet. Totally unhappy.
MARK OSeems great to me
MARK RI’ve used this location several times and they’re always very nice and helpful.
Alberto FExcellent customer service!
THOMAS RAll good, grea place to rent from
GARY WGreat customer service at Croteau auto
THOMAS RCroteau Auto Parts was amazing. Loved the staff, highly recommended.
Thomas RExcellent service and very kind people!
LAURENT BGreat people at Croteau's. Very easy to work with.
GARY SAwesome service, use this location often!
BEN WFriendly and professional service. I highly recommend and will definitely be interested in doing any uhaul business with this company in the future.
ADAM PVery very happy with the Croteaus service with U HAUL would go there again. Good place to go.
LARRY BEverything was great and went smoothly
DIANE PBob and Joyce were super helpful. This is my first experience and it was the best. Moving feom VT to NH was a breeze with Uhaul.
FLEURDELIZ AIt's was great but should have a reimbursement for the way the vehicle drove the steering was all over the place
Tod HWent above and beyond to get me on the road. Wonderful experience.
WILLIAM GOne tire 10 PSI under and the other was 20PSI under. Definitely a problem and it is preventable.
Jean-Sebastien LThis location was very close to our home, and it was very convenient to return the truck. The lady who works there is very nice and efficient. I would rent a U-Haul again in the future. Thank you!!
VINCENT SVery nice to work with
JOHN NThe actual vendor (Crotau’s in Otleans Vt was absolutely fantastic. Joyce in particular was extremely helpful. As for the U-Haul reservation system….. I think that sucks.
PETER LEverything was great
KEITH DCheck under seats when able. Lsst person had left some garbage that the dropoff location found. I was unaware.
ALEXANDER Runable to uncouple trailer by myself because there was no jack on trailer. Charged $20 for returning early because the return facility wasn't open due to snowstorm.
KENDALL GThey went completely above and beyond during their time with us. I would recommend this location to everyone and wish they could be my local U-Haul!!
STEVEN HIt was after hours but instructions were clear and the drive way was plowed enough to not have any issues
Stevie WExceptional, friendly and courteous service! Very smooth transaction, especially the return.
MICHAEL LThe location did their job. U-Haul, on the other hand, did not. Told two days before that my pick up was 45 minutes from location, meaning I spent an hour-and-a-half driving to get the truck. This meant that the people I gathered to unload the truck were unavailable and because of this I was late returning the truck--which caused me additional money.
ARNOLD MJoy is always great to work with!!! Really great people! Always friendly and always our go to!! Thanks again!!
ETHAN HExtremely friendly
CAIG CGreat service
Fitzroy BJoyce is a gem
DANIL BJust awesome
DONALD SVery well located, good service
Michel MVery friendly and knowledgeable
SHERILYN PIf you accept a booking, YOU should communicate with your vendor. If someone else wasn’t open, they probably wouldn’t have come in.
Andrew MCharged me for an extra day even though I returned the trailer early
CHARLES CAlways great service .. The owners are awesome people!
DAVID WFast and friendly service. Good fleet available at this location.
JEAN SBob and Joyce Croteau were the absolute nicest, most helpful people you could ewant to work with. They went out of their way to make sure the truck and auto transport trailer were clean, ready to use and that we understood how to use them. Highly recommend them!
Michael PBob and Joyce are always the epitome of how customer service should be done, and run their business with the upmost of professionalism. Always a pleasure to see them and do business with them.
Kevin HGreat service
FRANCINE CGave excellent service thank you
RONALD RThe staff were absolutely awesome and polite to work with as always. I’ve rented here before and there’s a reason I only come here :)
SHAYE BAlways great service!!
DAVID WNothing it was perfect thank you
RONALD RNo recommendations. Great experience here.
JAMES MExcellent customer service.
Joseph MI have used this location many times to rent your services. If all your locations were operated as this location your business would double or triple your revenue AAA
Ray BNothing - the entire rental went perfect.
Dave GNothing! This location is our go to for all things UHaul, such wonderful people and always great customer service. Thank you guys!!
Eric SWonderful family
Jeff SNothing
Marc DJoyce is always so friendly and helpful!! We only like renting from Croteau’s!! Always a good experience with good equipment!!!
ETHAN HRather expenseive for how long I needed it
JEFF FExcellent at what they do and just all around great people.
Kendra MHonestly, nothing! Good place, great people, very friendly and helpful. This location is our definite go to!
Eric SCroteau Auto Parts is professional and respectful and has been a asset to our community for decades, the can answer any questions you may have.
Mark IThe staff is very friendly. I was a woman traveling alone. While I’ve towed before I’ve never had to connect a trailer. They hooked my trailer to my vehicle and I left it attached until I dropped the trailer off at the final destination where they unhooked the trailer. I really appreciated this service.
Heather SThank you very much
MIchelle PMy only complaint is that is cost an additional $20 to drop off after hours which I didn't realize until after I dropped it off. I just figured doing it online through the app would save a UHaul employee having to deal with it.
Stephen EThe staff was very helpful and courteous. Great location. They made sure everything was hooked up and functioning. Highly recommend this place.
Robert SThe pick up process online was a mess and calling your customer service was disappointing, and incompetent. I started the process at 8pm…and had to call Uhaul due to problems with your app and website. I was on hold for over an hour, I got a representative who wouldn’t help, then sent me to reservation number which closed at 7pm. The next rep. Was smarter, and more helpful but the process took 3.5 hours. You need to totally rebuild your app, and test it with real people. I won’t rent this way again.
Michael CPlease change my previous review to reflect the locations as Excellent. He went over and above to help us on a Sunday.
Robert RTried to return was told their pumps would be on and they would be open. Guess again no they were not open. Called u haul when I returned explained issues. Was called for two days after pick being asked over and over where truck was. Was told I wouldn't be charged certain fees after a long conversation with customer service guy.Guess again hit with everything you could.Will I use your service again. GUESS AGAIN.
Douglas CThe mobile pickup was a great option. Very convenient.
Mark SThe Croteau's are a wonderful group of folks and I am glad to have known them for over 30 years. Best in the business.
Edmond CU-Haul should have a policy that locations rent the trucks full of fuel instead of leaving it at an odd level hoping the customer will over fill it before they return it knowing that you're not going to reimburse them, and if they don't fill it enough you'll charge them a ridiculous price for the fuel. Not a good practice. Kind of slimy...
Amanda H