Have more pickup trucks in this area there are currently none available in southern Illinois
DILLAN C
Customer Reviews for Crown Mobil Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental was easy, thanks to Fred for his help. I was a bit afraid I did not have all needed chains to hold the car in place.... could have used an instruction sheet.. Next time.... best, dennis
DENNIS MThe rental experience was great. The vehicle was filthy. The cabin was very dirty. There was trash behind and under both seats. There were food crumbs all stuck in the passenger seat. It was gross. The back end was dirty too.
Joseph WMobil pickup was so easy, especially at this location. First time user and personal inside Crown were very helpful! Thanks!
Sharon MLove you Uhaul would recommend it to anyone
Bonnie SU-Haul 1281 ENGINEER RD, PONTOON BEACH, IL 62040 is THE best experience ever! The truck had a rubber pad, which was an addition since I rented a U-Haul in the past, they make pick up the keys, very easy and delivery of the van back to them was just as easy I would say go to this U-Haul dealer, you won’t be disappointed. It was an overall wonderful experience. . They were more than helpful because of my panic. I change the size of the trucks two times and yet they were patient understanding kind, and courteous. I would recommend this U-Haul at every chance I get.. And U-Haul location works together and Scheduling calls you. They were wonderful.
PATICIA WAwesome!
Elie KThe gas station attendant was nice but knew nothing about the U-Haul, but I had to go inside because the app wasn’t working and I couldn’t do pick up that way. He had to call someone else who informed me that despite being told on the phone the day before that I could only pick up at this location because they were the only location with the equipment I needed, they actually didn’t have any of the equipment I needed and I would have to drive another 20 minutes to get it at the Troy location, if I could have done pick up there, it would have been much closer, but again, the person helping me with the reservation said that the Pontoon Beach location was the only one with the size and equipment needed. Then he told me that, even though I was told on the phone the day before that I could drop it off the next day anytime before 6pm without a fee, that if I didn’t have it returned by 10a.m., it was going to be an additional charge. The person at the second location was great and helpful with getting the equipment into the truck, but I’ve never had any issues like this at the pick up location in Collinsville or Maryville.
Ashlyn SOverall location was easy to find and is self serve , everything was ok on U haul's end. On my end it was little bit of a pain trying to pickup truck because the Uhaul app could not pickup my location this was for pickup and drop off of truck and my phone location was enabled. Anyhow called customer service which was great , and was able to get truck . When I dropped off truck I used customer service again and Uhaul.com to finalize drop off because app didn't recognize location. Renting another truck in a week , going to unistall and reinstall Uhaul app and see if that helps with location if not customer serevice is great to deal with.
James QThis location is excellent except they need a dolly, my move was hard without it.
Dana Z