My Deposit was return
GRETA S
Customer Reviews for Crumpys Hot Wings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is not fit to rent Uhaul. The customer service is severely lacking. The franchisee is hostile and rude. She assisted from inside of her air conditioned vehicle while I was standing in the sun. I waited 40 minutes for her to arrive. There were boxes, and shoes in the cargo area. I had to have her remove them. Upon returning the truck, a homeless woman accused me of disposing of her items that the nice lady let's her keep in the truck. I was further inconvenienced by having to wait for the second dolly in my order.
Lateefah BA representative needs to be present on the day of pickup.
Shariesa MDolly missing. Got switched to this location at last minute, no one called, emailed it.
Dennis GI did not receive requested furniture dollies.
Eric TLet the customer actually pick up the truck where they requested.
Darrell TThe 20 foot truck had motor oil and engine grime all over it. Spent 2 hours trying to clean it...unsuccessfully. My king mattress and box springs had to sit on my own sheets that are now ruined. When removing them at my destination, they got oil on them. Boxes that sat in the truck came in my new home with oil on the bottom of them. Pick up location did not have my appliance dolly or my furniture pads. I had to go pick them up from another location. I was terribly disappointed. I have a girlfriend moving to Arizona next month and I made her promise she would use Penske or any other company besides Uhaul.
Sherry MDon’t charge so much for usage of less than 24 hours. We only used it for 21 miles and our gas.
Daisy PI asked for a quote for the rental, and was charged almost twice as much. I think I was taking advantage of.
Sammie KNot equipped to be a uhaul place. It's a kitchen
Amber LThe word lock was pretty difficult to function at first. I had to find a pen and a coin to turn the letters.But overall it was a breeze!
Jasmine PHad to wait over 20 minutes before even asking “ can I help you “. Had to wait for her to fry chicken.. all of our contracts and business was done on her cell phone. Although there was only ONE TRUCK she couldn’t find the key and as for the fuel it was only 1/4 tank. NEVER AGAIN!!!!
ANGALA BMore responsive management and customer service.
Toni TGreat experience!!!
KELAN SLocation was a gas station, the 24/7 drop off made it real convenient.
Kevin DApparently, the whomever operates U-Haul at this location has to be called in once the customer arrives to pick up the truck. I waited for 40 minutes to rent a truck I reserved a couple days prior online. When checking out the lady used her cell phone and it took even longer to get checked out although I put my information on the reservation she stated it had to be rentered. Dont use this location!
Marvin TI picked up a dirty truck that had blue paint or something in it when I picked it up. I returned it like I got it and I was charged cleaning fee for someone else mess.
TAMIKA H