Very friendly service, vehicle was clean and well maintained.
Richard M
Customer Reviews for Crunchy Bites Market Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had to wait a substantial amount of time to get the van. Then we were charged to wrong amount for the milage. There was a whole lot of back and forth with that and much more. Too many things that need improvement to list.
Lohit VThe person working at the front mistook me for another reservation, made me wait 30 minutes to start the process of pick up. When we were ready, he couldn’t unlock the back door for another 20 minutes. My friends were waiting for an hour for me to start and kept apologizing to them due to the incompetence of the clerk. I felt bad for him and tried to be patient but I urged him I only had 1.5 hours to do what I had to do and asked to take the 10’ truck vs the 15’ truck. I had to do 2 trips and was still able to drop the truck off at 5pm. He kept on checking the truck like hitting the tires, checking odometer and then figured out I needed to check in the truck. However the truck is different from the original reservation and took another 50 minutes to leave from there, he wouldn’t let me leave without even trying to figure out the problem. I called customer service and explained to them the situation and they said I could go without getting a late fee for drop off. I got charged extra today
BERNARD CExtremely bad location, people not trained, the person didn’t have any idea about the process, I spend more that 1 hour just for the picking up process, and more than 45 min just to drop the unit off
Joan D