Customer Reviews for Cube Smart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Cube Smart

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John G. on

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Customer did not leave a comment.

Vernon C. on

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We had to go to 3 locations to drop off the trailer, complete bullshit, the approved location by uhaul rejected our drop off

Dana H. on

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Excellent customer service ??

Shannon S. on

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Customer did not leave a comment.

Colter K. on

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Absolutely delightful young ladies. I was stressed and they just turned all that around and by the time I left, I felt a huge weight off my shoulders. Thank you so much. A very pleasant experience.

Kevin R. on

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Inside was very dirty, I recommend cleaning, use disinfecting wipes and vacuum including the seats which were very dirty as well. Overall running if the van was fine, no problems there. We actually used the disinfecting wipes ourselves since it was so dirty. Also the outside was dirty so I suggest running it through the car wash.

John S. on

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Nothing, the administrator was very pleasant and helpful, the truck was spotless and the return was super easy. Great job

Kevin M. on

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Doug S. on

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Matthew G. on

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Everything was super easy and went very smoothly.

David T. on

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clean the windows and the interior, and note the damaged mirror before i pick up

John S. on

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Back light did not work making loading and unloading very difficult in the dark

Allen M. on

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Sarah S. on

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Awesome!

Jennifer T. on

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Jennifer was great to work with! I rented 2 weekends in a row! Very helpful and trucks worked great!! No issues!!

Luz T. on

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Marcelina H. on

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Santos S. on

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Vickie M. on

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Ernest B. on

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Diego S. on

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Keep your employees who work there. They are amazing

Elizabeth G. on

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Ernie was very nice and helpfully .

Ricardo M. on

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Diego S. on

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RICHARD D. on

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Scott T. on

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Thomas C. on

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Mark C. on

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Very staff

Mark C. on

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Sales person not friendly at all and very rude. Cared more about his personal phone calls than helping his actual customers.

Jose G. on

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Timothy P. on

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Oscar M. on

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Brian R. on

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Brian R. on

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CARLOS G. on

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Brian K. on

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there were several instances that had happened along my trip. I was unimpressed by the lack of urgency on uhauls part. Please feel free to reach out if you have any questions. 860-977-9980

EDWARD G. on

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The representative was very friendly and demonstrated professionalism while attending customers, management material.

Cherie H. on

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brad A. on

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Nothing

Janie N. on

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Patrick P. on

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Christopher P. on

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The lady checking me out was very friendly and very helpful.

anthony L. on

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No one there 1.5 hours before close for schedule drop off.

Nancy S. on

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Leandro M. on

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It was a friendly environment from the beginning,very helpful people working there on Saturday October 19,2019. I did my reservation online and the process of pick up the trailer was quick except for the uploading part of the driver license. Thank you again.

dyan G. on

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The lady in Cape Coral was more then nice and helpful. She needs to teach the man in NJ how to hook up a trailer.

Harry C. on

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Alvin M. on

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The pick up was very confusing. My reservation expired before I could puck up the truck. Which didn't make sense because I was there on time. The property has three lots which made it difficult to find the lock box and the ltruck.

Adrienne S. on

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paulette A. on

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Everything was good except the vehicle was not cleaned and when I pointed it out, the agent cleaned it but not very well. Also, the wheels on the truck need to be aligned.

Sherrie S. on

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Taran D. on

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Rod H. on

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David J. on

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Everythinh eas oky

Samuel P. on

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ok

Paul B. on

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Robert M. on

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Michael J. on

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Get local programs in sync with app to speed up process.

Nicole L. on

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lawrence K. on

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Very friendly staff and a clean location.

Jesus G. on

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This guy are so good customer service what an experience.

James D. on

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Daramiss M. on

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Dale and Jennifer were not only so helpful but they were very kind and explained everything clearly. Thank you!

Christian V. on

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I believe Dale is the managet that assisted me with my truck rental. Very friendly and great customer service, the truck did its job. We had to keep our stuff in there for 9 days but nothing got wet or damaged. Thanks, would recommend this location.

Paul B. on

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Garcia L. on

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ROGER T. on

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William B. on

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Shannon R. on

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Customer service was fantastic

Jamison V. on

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Nicolle S. on

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Nicholas G. on

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Very convenient, and great customer service! I would recommend to everyone!

Wally T. on

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michelle W. on

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Jennifer was so amazing! Very helpful and friendly. She helped me out when I was at a loss as to what I was going to do. The van was new and worked out greatly!! Thank you so much

Matthew C. on

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Ian M. on

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Carmen W. on

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employees very knowledgeable,,,friendly atmosphere

JOSE R. on

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The car trailer had 1 of the 2 straps that hold the car to the trailer. broken with missing parts. Notice after we did all the papers. Had to buy a strap because my friend had left work early to help me. Would like a refund. That was dangerous. Inspect what you are going to rent before doing the paper work.

Ronald L. on

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Agent very customer friendly

Carlos A. on

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Vaociunis P M. on

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Martina J. on

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Service was superb and Van was in clean and great condition, the rental was a great experience

Dennis G. on

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Jenniffer was very helpful when we returned the truck. She took many pictures verifying the problems we had, including the front bumper partially falling off.

Sergio C. on

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kenneth S. on

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Andrew K. on

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William I. on

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So friendly an just great people ..love this place an answer all .my concern will so come bk when I move in the future Thank you Tracy an Bill Ivan

Barbara H. on

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I was greeted at the door & customer service was extremely wonderful. Only need u haul for about 2hrs. Office staff explained everything to me and went back over with me to make sure I understood pickup & drop instructions. Thanks Again

John L. on

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My experience with them was fast simple and less expensive than the rest of the places in town I was impressed. Thanks Steve Lipes

Michael N. on

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Brianna G. on

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ROBERT H. on

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Senia J. on

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Service was excellent , I can’t think of anything for improvement !

Calvin C. on

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Training required to address issues when they differ from agreement.

Tim C. on

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They were great also. Took truck back and was as easy as just dropping off.

Rachel U. on

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Rudolph S. on

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GREAT SERVICE

GLORIA M. on

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Perhaps putting up a more visible sign about 1/4 mile before the entrance would be nice!

AMATU B. on

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Constantine S. on

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