Customer did not leave a comment.Donna G.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I wish the person that does all the work in filling out the paperwork would get the compensated for it.Susan Z.
Customer did not leave a comment.Len S.
Linked up appearance, charged me for an extra day when I returned the trailer a day early!James V.
Office/store was very cluttered and crowded.Brian M.
Very professional and great attitude and friendly!jeffrey W.
Chuck was very nice and answered all of our questions and checked hitch to make sure all was correct. Will definitely rent from him again.Pamela F.
Started calling at 8am no answer (said he'd been there since 7;30 called several more times but no answer decided to drive to location at 10am. Had to wait for him to wait on customer and answer phone. Finally got our truck at 11:58am.Jan L.
I had a bad experience overall. The night before I was scheduled to pick up my vehicle, I was called by the owner of the business who told me the truck I had reserved was already booked by someone else. He offered a 26' truck at the same price, but we only needed the smaller truck. However, we felt we had no choice since we needed to move my daughter that day. When we arrived for the pickup Saturday morning, the truck we had reserved was sitting there, but he again said it was reserved by someone else. It took almost an hour to go through the process of picking up the truck. It was very difficult to park the large truck at her apartment complex in order to unload, and it was about 3 times bigger than we needed. It also cost more in insurance and gas for the bigger truck. I was also charged for moving blankets even though I said I didn't need them, then wasn't even provided with the moving blankets at all. Overall, just a terrible experience. I won't rent a U-haul again unless I have no other choice.Gordon G.
Excellent customer service - I recommend renting your U-Haul from Cultured Cowboy 100%Donna Q.
Everything is excellent. There is nothing that needs to be improved. I would recommend using the Cultured Cowboy -Donna Q.
Customer did not leave a comment.Marion G.