Not sure how it was. It was closed when I dropped off. I had to check off the boxes and didn’t want to give a bad review due to not seeing anyone or inside
RENEE H
Customer Reviews for Custom Accessories Buildings
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The sales rep was a wonder to meet and talk to she made sure I was taken good care of.
JAMES CVery friendly staff
ROBERT JThe folks here where extremely helpful from start to finish.
Allen BWonderful people! Will be back.
KARL SVery friendly
MELISSA MThe software wasn’t working to check in the trailer. The location was closed but I called the number on the door. The owner answered and was super friendly and helpful and took care of what I needed.
CAMERON HI think everything went well and I didn't have any issues.
ANDREW PNothing to improve, their staff is excellent and very knowledgeable and friendly. I will definitely give them my return business.
Michael STried to complete the return thru the app but was closed out of it early and did not get to list all photos but app shows return as completed
NICHOLAS JThe place is a dump, and the woman didn't really seem to know what she was doing. Despite booking the rental online, it still took an hour to pick up the trailer. With two other locations in town, I have better choices.
Rodney MFix the website I was delayed an hour and a half trying to use your worthless app and had horrible customer service trying to get access to the truck your system is one of the worst I've ever encountered. Thank God for the owner of the site showing up or I would have paid fir and planned a move I could not complete. Your system is horrible.
Michael BWould Love that you'll honored a Veteran discount like your other competitors do
LARRY EIt was dropped off after hours, didn't interact with personnel. Why is there a not applicable response option for that question if the survey can't be submitted unless i check yes or no?
Jeanne WAll was well
Marvin MMost helpful and will be using again in a few months.
DARRELL GIf gas tank was full at rental you could say fill it up before returning. If they don’t charge them fee to fill gas tank.
Michael SVery helpful and friendly rental spot
Kyle ZMake the process less complicated
Hunter SHard to rate the location, there wasn't anyone there. The site said the business would open at 10, the truck was there at 9:56, still no employee to be seen.
Frank GNothing. Thank you!! I have to rent it every weekend to I get my box truck fix
LYNN CI had a great experience, thanks for trusting me with your rentals.
Latoya YI reserved an appliance hand truck and it was not in the truck.
Joseph JThe location is wonderful. But the drop off should be more easier. Every time I clicked the link to drop off it wouldn’t allow me to do it.
angela aJust continue The Great Service Love UHaul very professional ☺️
Shantilla GEverything, from customer service to the quality and condition of the vehicle was excellent. I have already recommended the location to several friends.
ANTHONY GNone
Deborah ANothing she was so pleasant and nice
KIMBERLY IThank you
SHARON SRerun my call first thing in the morning and process my return
Tyrone YWe will never use Uhaul again. Truck was dirty and window was left down. So therefore water was in the seat and door. We could not speak with anyone in person at the site.
Brian SVery friendly service. Checkout and return process was quick and efficient. Truck was in great condition. Would definitely use again.
Shane PWas told different then what actually happened
Leslie MI had a great customer experience at this location. The lady who checked us in was really nice and made the process really simple and pleasant. The truck wasn't super clean. There were some dirt and leaves on the floor mats and the back had some splash stains on the wall that looks like it's dried for a while but overall the rental was clean enough. I would recommend this location and come back for future needs as well.
Joshua Xthank you, I appreciate U-Haul and the friendly people who work with U-Haul
Donald RMy experience was excellent. I believe the man who helped me was Terry Wells. Thank you very much.
Rick SGreat customer service
Chad GNOTHING
RANDY OEverything was great at the location. Customer Service was great as well! The only issue I have is with the Uhaul website. I don’t who created it and manages it but it needs some work!
Bryan CThe truck had leak in the front and back. I was drenched and so was my mattress!
Jennifer HCourteous and very attentive to what my needs. Helped me choose the right equipment.
William FWhoever brought the truck back didn’t clean it. The storage area inside the truck had metals pieces inside it. Also I would recommend someone sanitize the truck as there were bugs that bit me an my aunt all over our arms and legs while driving inside the cab. Whatever was in that truck left bug bites on us that turned into hives all over our bodies. Definitely don’t want someone to experience that.
Samantha K