Thank you for providing me with a clean, new, reliable cargo van for my trip. Much appreciated!
KATHLEEN F
Customer Reviews for Custom Auto World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Blake goes above and beyond to make sure your move goes smoothly! Really appreciate all his help making my college experience possible!
Justin WVery nice gentleman, took good care of us! Thank you Egan’s custom Auto World U-Haul!
Shay AWhen you don't stock something in your location let the customer know before they pick up their supplies. That way they aren't left to scramble to find alternative solutions.
Stephanie MEverything was good, thanks to Roger & Dan!
Brad MI found Blake to be engaging in conversation and also having a sense of humor which made the transaction enjoyable. He made all information including drop off understandable and clear.
Robert BVery easy to work with business, friendly employees, clean truck. Would use again
Bethany LEverything was great. Always appreciate Blake and his customer service.
Heather BBlake was extremely helpful and made sure we had what we needed. Thank you!!
Robert MBlake in the office was great ! Very helpful.
Steve WI have rented from this location multiple times and the owner is always friendly and provides great customer service. I called on a buzy holiday weekend and needed a truck the same day and he accommodated my needs.
Margie CTruck was hard to get in for short people.
Reva WTried to give me a different trailer than on my contract because they were too lazy to get the correct trailer. I called and requested a trailer with swinging doors because I was moving furniture and the lip of the sliding door always catches it. I know the swinging doors to be easier. Had to argue to get the correct trailer. Then coincidentally I was charged for safe tow that was not on my original contract or receipt. Called customer service and was told they couldn’t do anything, I would have to speak to the regional manager to look into the matter because it was an added charge by the location I rented from. I don’t intend on ever renting from this location again.
Victoria PTook appx 30 mins for the person to figure out how to check it in.
Karissa SService is the greatest! Many thanks to Roger & Dan!
Brad MNothing to improve. Roger Blake is an amazing business owner and I enjoy dealing with him whenever I have a need.
Brian MBlake is great employee
William FRoger goes over and above!!
Brad MExcellent Service From This Location!
Brian SRoger & Dan have everything covered and are great to do business with!
Brad MMy experience was excellent the facility was beautiful had lots of old antique-ish things in it I called it the parlor. The main thing is I thought it home and they treated me with utmost respect and I felt like I was a friend to them that they mean something to me. Also I experienced some delay but I felt really safe and I felt that they were on my side because their number one to me dedicated to their jobs they make things very easy for you and it's very nice place to go where you feel at home. I'm very satisfied with my service and they are 100% the best that I've ever ran into. Thank-you so much Blake👍
Christina SSuper nice people very attentive and knowledgeable about products. Very easy transaction
matt dSince vehicles have different gas gauges, be specific about the level of gas by saying 3/8, or 5/8 instead of saying things like "one tick above half" or "one tick below half" since that can be interpreted differently and then you get charged for a misunderstanding.
Taylor JRoger & Dan are the "Greatest"!!
Brad MRoger & Dan have everything covered!!
Brad MThey took better care of me then any other rental business in my life. The vehicle was warmed up plus loaded my equipment rental for me. Everyone can learn from this business how to treat customers.
Joseph GThinks handled smoothly 👌
JEFFREY CThe blower motor for heT only trickled out I don't remember if I said anything when I returned it
Randy SI drove it less than 10 miles and my bill was considerably more money than it should have been. I'm from out of town so it's one of those situations that it' not worth my time on the phone to recover $30 or so.
Donnie SAlways a great experience when using this location
Dennis BFast, easy online order. Friendly and quick staff got me out the door fast!
Jay FBlake made my pretty much miserable escape from NE Ohio a very enjoyable experience. He could not been more kind and helpful. 10 stars for my new friend!!! Thanks so very much for everything, your the best 😊
Denise SGreat service. Thanks for making it easy!
Timothy SThe building smells like a cigarette factory.
Shannon HBlake made this experience as easy as could be. I recommend anyone needing a rental to visit Customer Auto World U-Haul!!!
David URoger at the alliance location is awesome to work with, thanks
Phil CTbh we had zero complaints or issues. Keep up the great work!
William BI have rented trucks from Custom Auto World a few times now. The process has always been easy and staff very friendly and helpful. No need to change anything!
Danielle NThe guys at Customer Auto World were great, friendly,and courteous. I will definitely go back to their location the next time I need a Uhaul.
Ramona ATruck was clean and location accommodated my last minute needs so that my trip could go smoothly! Thanks Custom for all you do!
Sarah Ythe transmission on the vehicle was really bad and caused the vehicle to stall multiple times.
CarlyAnn RNothing to improve great customer service and everything that follows
Josh PVery friendly and accommodating . I will definitely rent from this location again.
Douglas DThis place is amazing! Blake is the fellas name I think, awesome guy to work with, thanks much! Would recommend to anyone in the area!
CHARLES WRoger & Dan always have everything covered!
Brad MBest U-Haul experience I’ve ever had. Awesome service and help.
Ronald KI have never been treated so well at a Uhaul pick up! These folks are professionals! Excellent experience
Jon BBlake was very helpful and answered any questions that I had to ask. Service was top notch and was a fast transaction. I would recommend this place out of all of the other U-hauls in the area.
Phillip FRoger is excellent to deal with, very efficient, thanks
Phil CGreat! As always!!
Brad MIt's the holiday. We were the last customer of the day. We've rented from this location before and I'm sure the issues wouldn't have been overlooked if it were any other day. We'll be back and continue to recommend this site. They are good people.
Daniel MBlake and his team are a professional and fun team. The rental process went flawlessly with outstanding communication. I highly recommend this location for your next residential or commercial move. P.S. Make sure you take time to check out the cool stuff in the lobby.
Dave PThe man I picked up my u haul from called the police on me and told them I came onto his location, and stole a utility trailer. The trailer was on my order when I submitted it the night prior to pick up. Hes rude. He speaks very poorly of customers. And was very confused too. Called me a Christian and everything and I'm agnostic. I've never been Christian or claimed to be. I have NO IDEA what he did to my order when I put it in, but I had a sergeant call me threatening criminal charges over his confusion. Not happy. At all. Super glad I record all of my calls and interactions with stuff like this. I was able to send everything to the sergeant and get the charges dropped. I would be surprised if I ever used uhaul again.
Melissa GNo changes needed!!
Brad MThe fuel was recorded at Full but it was 7/8 and a mile down the road it was down to 3/4.
Allen KCustomer service he had the U-Haul warm and ready when I arrived Blake is very helpful and I would totally recommend them very nice and great customer service.
Jamie NI was over charged by 11$
Melissa HThe service is always fantastic. Storefront and U-Haul’s are always clean and cared for.!! They always make my large or small tasks easy and affordable.
stephani hKeep up the customer relationship you have already developed. I have NEVER experienced a more friendly or caring vendor.
raymond kAlways first class experience.
Kevin K