Customer Reviews for Custom Auto World

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Custom Auto World

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JOSEPH K.
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Plain and simple, Blake does an excellent job. I have counted on uHaul services for a third time (hopefully last) moving over the last few years, and, the truck and equipment rental is always spotless, and in excellent working condition. Custom Auto World is a nice open business which makes getting and driving even the biggest uHauls so easy - and just as easy to drop off/return. Blake and his Staff are courteous and timely. If I ever had to move again in NE Ohio I would not look elsewhere!

Ranea T.
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Everything was awesome!

MYNOR M.
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Customer did not leave a comment.

MATTHEW W.
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Awesome service

Peggy G.
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We will only go to this U-Haul location because of Blake. He is amazing and goes out of his way to help the customers. We've been dealing with this location for several years now and again it's because of Blake. We refer many people to this location and tell them to make sure they deal with Blake.

kimberly B.
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It was a good experience,the drop off location was really inviting.

Joseph L.
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Customer did not leave a comment.

LAYNA C.
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Blake restored my faith in good customer service. I dropped the ball by being late and getting the incorrect truck. Blake was patient, helpful, and had great conversation to make this experience the best it could be. He was very accommodating, realizing I lived 40 min from his location he gave extra miles so I wouldn't need to worry about running over. Picking up my truck, twice because I needed to get a larger one, was easier at this location than any other uhaul location I've ever been to.

Karla M.
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Customer did not leave a comment.

John B.
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Customer did not leave a comment.

Richard S.
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Customer did not leave a comment.

Chris E.
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Blake went above and beyond to make sure I had the equipment that I had confirmed via email 2 weeks prior was available at his location since nobody seemed to have a record of me at my original pickup location. Somehow even with a confirmation number there was no record of me placing an order at 858 W. State Street location. Fortunately I called to confirm a few days prior to my pickup to make sure there wouldn't be any issues. They informed me there was no reservation for me, didn't want my confirmation number and kicked me down the road to Blake.

robert D.
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Customer did not leave a comment.

RICHARD F.
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Fantastic service , very friendly and helpful . best experience I've ever had with u haul !

Carrie G.
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Customer did not leave a comment.

Stephanie C.
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Very friendly

Kyle W.
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Customer did not leave a comment.

ASHLEE M.
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Blake and his guys were amazing!

Madison C.
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Customer did not leave a comment.

ANDREW N.
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Customer did not leave a comment.

Marjorie H.
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Customer did not leave a comment.

Michael J.
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Customer did not leave a comment.

Jason R.
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Awesome place. Cool antiques in the lobby. Super friendly guy, Blake I think. Quick and easy, definitely recommend to everyone.

Kay M.
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The person I worked with, Blake, was very helpful and patient as my circumstances kept changing. He explained everything very well. I will definitely use this location in the future.

amanda W.
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Wonderful customer service and very friendly.

Viola D.
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The service at the facility was absolutely FABULOUS!!! Everything was immaculate! The U-haul online services left a bit to be desired, but would highly recommend this location!

Tabatha G.
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This is the 2nd time we have used this location. We are highly satisfied with our experiend. Thanks again blake!!!!!

TABATHA G.
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I had a great experience at this location. Fast easy check out. The hospitality was very welcoming. I would recommend this place to anyone looking for great fast service. I will continue to use this location for further rentals. Thank you very much for taking care of us today. You are a very helpful and wonderful person. Thank you so much blake. From the basketcase :).

Carl B.
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I reserved this trailer at the Salem location 3 days early. and it was not there at 2 PM when I went to pick it up I did get a confirmation called the day before and said it was there it was moved to Alliance 15 miles away and I was not told until I got there. Manager said oh did you get the email. I said that shouldn't matter I reserved it three days ago for this location so I had to drive 45 extra miles total. to and from for the return and the pick up. I was supposed to be in Cleveland by four I didn't get there till 4:30 Bad P. R. The guy in Alliance was great just further away than I wanted to go

GARY W.
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Customer did not leave a comment.

Wade S.
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Customer did not leave a comment.

Dan W.
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Was sent to the wrong location in Alliance, OH by UHaul. Was told this is common. U Haul should correct this to avoid inconvenience to customers. Pick up location was great.

Otis F.
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Staff was helpful and fast! Much appreciated!

HOLLY O.
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The gentleman was polite and helpful. I appreciated his assistance with a delay.

carmen G.
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Customer did not leave a comment.

Raul B.
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When your next customer extends their rental through the toll free number, maybe the rental agent that they picked up from should not show up at their house a half an hour before this that agreement is expired and attack verbally the customer at their home Norte surround and harass the customers and all of which was caught on video tape

Fred H.
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This location is GREAT. Blake does a wonderful job.

William M.
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Customer did not leave a comment.

David G.
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Customer did not leave a comment.

ROBERT S.
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Outstanding place to rent from

Scott T.
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The owner was awesome! We needed a piece in order to hook up our trailer and he lent one to us as opposed to buying it. Excellent service - the best Uhaul experience I ever had - thank you!

Heather T.
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Exceptional customer service! Great overall experience, will definitely use them again if needed and/or recommend to others.

Patricia K.
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I received excellent service from beginning to end. Thank you again

Nenad M.
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I was treated very well. The person that processed my rental was efficient, kind and professional. I felt like a very appreciated customer.

Nathan G.
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Hello, My recent experience with Uhaul was very poor. I had reserved a 15 ft box truck a couple days prior to the move date. I had to drive an additional 15 miles out of the way to a uhaul location with this truck available. When I had arrived to pick up the truck it was not there. There was no 10 ft truck there either. I was forced to make due with a van that I could have received at a much closer location. This turned my 2 hour move into an unexpected 6 hours and 3 trips. I was told the van was only $19.99 and $0.29 cents a mile. I was charged $79 for the rental alone!!! The man that gave me the truck was friendly and the location was well kept. I do not understand why the truck was not there and I do not understand why I was charged 4x the agreed upon rental fee. This is audacious and I will highly recommend against relying on Uhaul to anyone for future moving services. I apologize if this appears harsh. Thank you.

TOM A.
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Customer did not leave a comment.

Tyler Z.
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Second time renting from this location. Easy fast and pleasant to talk to. Thank you!

Janet L.
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I will definitely use this location again ! They were great!

Delisa S.
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Customer did not leave a comment.

Kevin G.
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Always fast and friendly service! They go above and beyond to help. Equipment is in great shape and clean.

Donald K.
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Blake was a pleasure to wok with. Custom Auto World was open when I needed to rent a trailer. Other places were not open until late in the day. One place called me back after we were loaded and on our way to the destination. I am thankful they have not over reacted to the Covid-19 scare.

KEVIN K.
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There are two UHaul dealers in Alliance. Custom Auto World is the ONLY one that I use. They do a great job. Everything ready as promised and clean vehicles. Highly recommend.

Brittany B.
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Customer did not leave a comment.

Terri W.
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Nothing it was fast and convenient

JUDY M.
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I was very pleased and would recommend Xbox to everyone Thank you The boxes were delivered to new home ahead of the time promised

Tasha D.
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Blake was very nice and helpful! Made everything easy and fast!

Aaron A.
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Customer did not leave a comment.

carmen G.
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Can't get any easier!

Carmelo P.
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Customer did not leave a comment.

LLOYD W.
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Stay exactly the same! Great service!

carmen G.
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alls good

Peggy F.
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Customer did not leave a comment.

Michael A.
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The staff was excellent.

mike G.
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Nothing at all, Blake did an awesome job and was extremely nice and helpful. I live locally and will continue to use this location anytime I need a Uhaul.

Mark L.
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Customer did not leave a comment.

JOAN W.
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we needed a van to haul some stuff for aging parents and this place was GREAT! Friendly, cooperative and very professional. Blake has great customer service. Well done!

LISA G.
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Very friendly service!

Nicole H.
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Customer did not leave a comment.

Dennis B.
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Everything was great, nothing to improve at this location.

Jessica S.
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Customer did not leave a comment.

Amy M.
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very nice and did a great job.

michael R.
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Customer did not leave a comment.

Dan M.
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They have always done a good job for me. Blake was able to get my trailer a day early so I could avoid some bad weather for this trip.

Lewis R.
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Blake is awesome !!

Carolyn C.
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My experience was terrific. I found nothing to improve on. My service was excellent. Everyone was kind, knowledgeable, and provided a service to the best of their ability. Wonderful service! I would definitely use this service at this location in the future.

William O.
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Fabulous gentleman and phenomenal office decor great experience

Andy P.
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Blake took EXCELLENT care of us supporting the USAF with some thanksgiving dinners! :)

Corbin W.
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Customer did not leave a comment.

Tarah H.
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Nothing. The place was quaint, easy to work with and a very pleasant experience.

Ashley T.
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Customer did not leave a comment.

carmen G.
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Alls good!!

STEVE M.
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Fast, Friendly, Excellent service

Rosemary B.
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Excellent customer service prompt and friendly ! Local business owners that care and it shows! Thank you!

christine V.
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You are doing a fantastic job!

Sonya S.
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Super awesome

William D.
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Retrain staff

Jason P.
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Entire process was very easy. Roger was awesome in getting us a truck in time for our move. Very professional. Would highly recommend to others.

jerrit M.
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Customer did not leave a comment.

Elizabeth B.
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Customer did not leave a comment.

James H.
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If Blake is looking for Manager of the year, he most certainly gets my vote! He went so far out of the way to help me from start to finish.

Brian B.
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Customer did not leave a comment.

Christopher H.
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Customer did not leave a comment.

Jose R.
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Very nice people

ALMA F.
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nothing, you were so helpful.We will definitely be back.

Jeffery O.
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Very professional, let they help you and just ask the expertise. Will help make move less stressful.

Christopher R.
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Customer did not leave a comment.

Robert S.
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Mr. J. Blake, manager at U-Haul in Alliance, Ohio never ceases to amaze me. I challenge anyone to find a moving truck rental agency that is as efficiently operated, and whose experienced manager 'bends over backward' each time to make the best customer service possible. Many thanks John, for always helping me out!!!

Patrick C.
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Need to clean the cab out it smelled like smoke other than that it was cool!

Todd G.
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Customer did not leave a comment.

Caitlyn W.
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Due to some unfortunate circumstances we had to get 3 separate Uhaul's in a span of less than a month. Every time the guy was on time, easy going, answered any questions. We actually drove 20 minuets out of the way every time because he was just so much better than our local retailers.

No reviews have been submitted for this location.

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