Customer Reviews for Custom Auto World
(U-Haul Neighborhood Dealer)

640 reviews

21896 Harrisburg Westville Rd   Alliance, OH 44601
(US 62)

(330) 823-1093

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(330) 823-1093

21896 Harrisburg Westville Rd
Alliance, OH 44601
(US 62)

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 6 pm
  • Sat: 8:30 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Blake was beyond helpful in helping me make a long distance move. A personal touch you rarely see in service industry anymore. Go here over one of the large locations.

Hans O. 
Rating:
5.0

Very helpful and knowledgeable with all questions and concerns.

Matthew R. 
Rating:
5.0

Not sure there is much more they could have done to improve my experience. They are top notch people who do a very good job with customer service.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Todd H. 
Rating:
5.0

Very helpful and understanding people

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Nothing. They were awesome.

Deborah K. 
Rating:
5.0

Everyone was very helpful

Kevin O. 
Rating:
5.0

Not a thing

Michael S. 
Rating:
5.0

Blake was absolutely incredible. My other uhaul provider fell through on the morning that I was moving and he was able to quickly accommodate me. He honestly saved the day.

David D. 
Rating:
5.0

Customer did not leave a comment.

Ben S. 
Rating:
5.0

Excellent customer service, they found a truck at moments notice during a really busy time. All went smoothly no issues at all. Thanks

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Ted J. 
Rating:
5.0

Drop off was very easy and smooth. He seemed to genuinely care about how my trip was and asked if there were any issues during my trip. I told him the headlights were terribly dim at night and I felt unsafe driving it. The he asked more specific questions about the lights so he could address them properly. I really appreciate the time he took to ask questions.

DANIELLE N. 
Rating:
5.0

Customer did not leave a comment.

Colton T. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

Customer did not leave a comment.

JOE C. 
Rating:
5.0

Used drop box

ROBERT R. 
Rating:
5.0

This is the only place I call when I need to rent a vehicle. These people do it right. Great service.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

renee N. 
Rating:
5.0

Customer did not leave a comment.

KATHY R. 
Rating:
5.0

Blake did an outstanding job with customer service at this location

Brad R. 
Rating:
5.0

This is a fantastic place to rent from fast easy nice staff here came for a trailer the trailer was taken already got a perfect size truck thank you

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Anthony N. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
1.0

Sent me an email confirmation stating to pick up uhaul in one place, I get there & no uhaul. Had to drive 45mins to get another uhaul. Then I get the other uhaul & the check engine light is on with a piece of electrical tape over the warning light trying to hide it. Terrible experience, will never rent with uhaul again.

Samantha M. 
Rating:
5.0

Customer did not leave a comment.

Kathryn R. 
Rating:
5.0

A+ service as always.

Phillip F. 
Rating:
5.0

Super friendly and very knowledgeable. This is my second time renting and will definitely use them again. Great experience!!!

Ranea T. 
Rating:
5.0

Great place.

Carmelo P. 
Rating:
5.0

Blake is very nice & kind. Everything was set up and ready. Very good place to work with.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Haggy H. 
Rating:
5.0

Excellent in every way!

John K. 
Rating:
5.0

Good overall experience!! Would rent from them again!! Thanks!!

THOMAS Y. 
Rating:
5.0

Always great service at this location. The best Uhaul dealer in the area.

KEVIN K. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Christopher D. 
Rating:
5.0

Always a pleasure to do business with you. It's quick, easy, and everyone is so polite and helpful!

KAREN S. 
Rating:
4.0

the rep was polite and asked if i had any trouble . good man

JOSEPH L. 
Rating:
5.0

Wonderful service and great experience. The people who work there are very attentive and aiming to make every customer satisfied. I highly recommend this place to rent a U-Haul car. I wish every business provided such great and personal customer service!!!

Maciej M. 
Rating:
5.0

Customer did not leave a comment.

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

Tammy C. 
Rating:
5.0

This is my 2nd time renting and I will be back

KIMBERLY O. 
Rating:
5.0

Customer did not leave a comment.

Ed K. 
Rating:
5.0

The truck was ruff to drive its not as smooth as the previous one that i rented couple months ago need to upgrade

Tarek N. 
Rating:
5.0

Open and ready for my drop off.

JAMES E. 
Rating:
5.0

Customer did not leave a comment.

Kristopher C. 
Rating:
5.0

Very kind, and efficient! Would definitely recommend!

Rebecca M. 
Rating:
5.0

Not a thing... Keep up the excellent job.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Shannon M. 
Rating:
5.0

Equipment was always clean, just so I can mess it up again!!

BRAD M. 
Rating:
5.0

Nothing!! Roger has everything covered!!

BRAD M. 
Rating:
4.0

Customer did not leave a comment.

Stephen I. 
Rating:
5.0

Service was absolutely fantastic.

Devyn H. 
Rating:
5.0

Great experience! The owner was very helpful and friendly!

STEPHANIE S. 
Rating:
5.0

Very nice and friendly location to deal with!!! Will use again and recommend highly!!!

MARJORIE D. 
Rating:
5.0

Nothing. Bruce is great!

Laura G. 
Rating:
3.0

Customer did not leave a comment.

Rod M. 
Rating:
5.0

Inform customer of major change in pickup location well in advance. I didn't find out until 2 days before pickup, and only found out because I called the original pickup location, who informed me that they didn't have the truck and that I would have to drive 1.25 hours to get it. I understand not having local availability, but please give customers a week or more advance notice of such changes!

David R. 
Rating:
5.0

👍

David S. 
Rating:
5.0

Always appreciate working with Blake. He is an excellent help and goes above and beyond.

ANDREW D. 
Rating:
5.0

Customer did not leave a comment.

Steve Y. 
Rating:
5.0

Great service. Blake was friendly and professional. Answered all my questions and got me on the road promptly.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

HARRY U. 
Rating:
5.0

Friendly, helpful, welcoming

Benjamin S. 
Rating:
4.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Equipment was clean and all visible things were in order . BUT the surge brake system was not working properly . when we were going down the mountains in West Virginia trailer began to fish tail . and we nearly wrecked . added 4 hours to our travel time . I reported this to the return sight .poorly maintained mechanically .your AFM needs to get with it .

RICHARD F. 
Rating:
5.0

Everything worked perfectly!! Staff very friendly and courteous!!!

DONALD B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

There are other UHaul dealers in the area, but Custom Auto World is the ONLY one that I use. Good selection of vehicles, great service.

KEVIN K. 
Rating:
5.0

Roger has everything under control!!

BRAD M. 
Rating:
5.0

Absolutely the best treatment you could want ! Great people !

RICHARD F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD F. 
Rating:
5.0

Really friendly & fast service. They were able to get me what I needed on short notice. Very much appreciated! I will definitely be back for future rentals.

Marjorie C. 
Rating:
5.0

Roger Blake has everything covered!!!

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

Chuck P. 
Rating:
5.0

Bruce was very accommodating!

Charles G. 
Rating:
5.0

Excelente servicio

YOMAYRA C. 
Rating:
5.0

Over CHARGED upset for sure

james T. 
Rating:
5.0

The manager/boss has it covered!!

BRAD M. 
Rating:
5.0

Nothing. This location is amazing. I will use this location again and again. Thank you for your commitment to customer service.

CARMELO P. 
Rating:
5.0

Customer did not leave a comment.

Kara V. 
Rating:
5.0

Exceptional service that went far above the standard protocol. Thank you to Blake in particular for his country friendliness and hospitality.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Jerry W. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

All Good!!

BRAD M. 
Rating:
5.0

Custom Auto World is a great place to do business Blake and Danny are two of the most helpful and courteous people to deal with

STEPHEN I. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

No changes needed!! Keep up the good work!!

BRAD M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

I think uhaul as a company is a rip off. They screwed me over at the last minute. Promised me a $50 refund, and I haven't seen it yet.

DANIEL T. 
Rating:
5.0

Blake was AWESOME!!! So helpful and friendly!!

Carri G. 
Rating:
3.0

The experience was ok, but the wait because they were so busy, was a little bit frustrating.

John P. 
Rating:
5.0

The gentleman in the office was very friendly! He asked all the right questions and made my Uhaul experience amazing!

Claudio C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

Kerry C. 
Rating:
5.0

very helpful and polite

CHRISTOPHER JOHN C. 
Rating:
5.0

Customer did not leave a comment.

BRITTANY B. 
No reviews have been submitted for this location.

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