Lane L.
Very friendly and helpful. Trailer likely 40+ years old-but made the trip.
Customer Reviews for Custom Vans
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Custom Vans
Michael M.
Reserved on the app, worked great, awesome staff for pickup and return
Edward S.
We originally were scheduled to pick up at a different location which is closer to home and this was an unexpected and last minute change. Also, while the staff was friendly, we had arranged add ons that were unavailable at this location.
Eric I.
everything was ready to go new Truck and clean, people were very friendly, this is the only way to move, worry-free
phillip P.
Very Professional !
Deborah B.
They need to put a sign on the street so newcomers to town can find them more easily!
Maxine R.
I was perfectly satisfied with my experience. I can't really think of any improvement that would be necessary. Everyone here was friendly and helpful.
Jodi W.
Explain all the expenses associated with moving. Did not explain there would be a mileage fee.
CHET C.
I returned the equipment when Custom Vans was closed. The u haul check in process after hours is not very user friendly.
Martin C.
Returned the truck to the nearest UHaul drop off, according to the app. The address it gave us was a drive thru beverage place. Close, but confusing, nonetheless. We finally found where we should be, after asking the drive thru employee. The signage for the actual UHaul place was terribly small and up the road from the given address. To return the truck, they required you to do everything on the app, once again. It's instructions consisted of "park the truck, but don't block a door". The app was pretty easy to use, though, so I can't complain there. We just parked the truck next to another UHaul in the grass. The app told us to return the keys to the drop box. The drop box said it was for after hours, which we weren't. I went inside to ask, just to be sure they didn't need me to sign anything or actually pay, since the pickup location didn't ask for payment or give me any paperwork. I wasn't even acknowledged until I approached someone to ask if I should just put the keys in the drop box or if they needed them. They said they weren't expecting any trucks. I showed them the app and the return process it had sent me through. They asked for my paperwork, which I didn't have because the shady place I picked up the truck literally just handed me keys. They did take the keys and must have taken care of the return since I haven't heard anything else. Get it together, UHaul. I'll be using a competitor for my future needs.
Genevieve H.
Being new to the city, Darrell was especially kind and helpful.
Kim O.
Have dollies on trailer.
Brad R.
Nothing to improve, excellent service, very knowledgeable and vey nice.
Richard T.
This location was on it for a non Uhaul only location! I recommend the compan and the rental location.
JOHN A.
Need better guidance as to where to go once inside the building to return the u-haul rental.
JOHN M.
They need to be more knowledgeable about procedures.
CHELSEA R.
N/a
JIM N.
n/a
BRITTANY T.
Have uhaul materials available for purchase such as boxes and supplies
Brentnei C.
They took almost an hour to process my order. Very disappointed in service getting the rental. The condition of the truck was well maintained and need some new traction support.
robert M.
I use Custom Vans for many things. This is a great place for custom parts, information and renting a Uhaul.
Kenny M.
Pick Location closer to address. I had 10 miles on truck before i even started moving.
To Top