Customer Reviews for Custom Vans

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Custom Vans

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Lane L.
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Very friendly and helpful. Trailer likely 40+ years old-but made the trip.

Floyd T.
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Customer did not leave a comment.

Michael M.
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Reserved on the app, worked great, awesome staff for pickup and return

Edward S.
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We originally were scheduled to pick up at a different location which is closer to home and this was an unexpected and last minute change. Also, while the staff was friendly, we had arranged add ons that were unavailable at this location.

MICHELLE' A.
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Customer did not leave a comment.

Scott C.
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Customer did not leave a comment.

Eric I.
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everything was ready to go new Truck and clean, people were very friendly, this is the only way to move, worry-free

phillip P.
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Very Professional !

Patricia A.
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Customer did not leave a comment.

Alisha D.
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Customer did not leave a comment.

Edmund H.
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Customer did not leave a comment.

Joseph S.
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Customer did not leave a comment.

Deborah B.
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They need to put a sign on the street so newcomers to town can find them more easily!

William B.
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Customer did not leave a comment.

Sherry V.
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Customer did not leave a comment.

Maxine R.
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I was perfectly satisfied with my experience. I can't really think of any improvement that would be necessary. Everyone here was friendly and helpful.

Wendy R.
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Customer did not leave a comment.

Mark D.
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Customer did not leave a comment.

Jodi W.
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Explain all the expenses associated with moving. Did not explain there would be a mileage fee.

Max B.
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Customer did not leave a comment.

CHET C.
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I returned the equipment when Custom Vans was closed. The u haul check in process after hours is not very user friendly.

Martin C.
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Returned the truck to the nearest UHaul drop off, according to the app. The address it gave us was a drive thru beverage place. Close, but confusing, nonetheless. We finally found where we should be, after asking the drive thru employee. The signage for the actual UHaul place was terribly small and up the road from the given address. To return the truck, they required you to do everything on the app, once again. It's instructions consisted of "park the truck, but don't block a door". The app was pretty easy to use, though, so I can't complain there. We just parked the truck next to another UHaul in the grass. The app told us to return the keys to the drop box. The drop box said it was for after hours, which we weren't. I went inside to ask, just to be sure they didn't need me to sign anything or actually pay, since the pickup location didn't ask for payment or give me any paperwork. I wasn't even acknowledged until I approached someone to ask if I should just put the keys in the drop box or if they needed them. They said they weren't expecting any trucks. I showed them the app and the return process it had sent me through. They asked for my paperwork, which I didn't have because the shady place I picked up the truck literally just handed me keys. They did take the keys and must have taken care of the return since I haven't heard anything else. Get it together, UHaul. I'll be using a competitor for my future needs.

Rob T.
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Customer did not leave a comment.

Genevieve H.
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Being new to the city, Darrell was especially kind and helpful.

JIM F.
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Customer did not leave a comment.

Kim O.
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Have dollies on trailer.

Thomas L.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

Brad R.
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Nothing to improve, excellent service, very knowledgeable and vey nice.

Gilbert S.
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Customer did not leave a comment.

Richard T.
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This location was on it for a non Uhaul only location! I recommend the compan and the rental location.

GREG K.
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Customer did not leave a comment.

MARK B.
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Customer did not leave a comment.

HEATHER B.
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Customer did not leave a comment.

KYLE W.
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Customer did not leave a comment.

KEVIN D.
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Customer did not leave a comment.

Mike R.
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Customer did not leave a comment.

Jeffrey H.
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Customer did not leave a comment.

RON D.
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Customer did not leave a comment.

Sondra J.
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Customer did not leave a comment.

Ben D.
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Customer did not leave a comment.

BRANDON L.
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Customer did not leave a comment.

paul T.
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Customer did not leave a comment.

LINDA H.
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Customer did not leave a comment.

JOHN A.
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Need better guidance as to where to go once inside the building to return the u-haul rental.

RYAN S.
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Customer did not leave a comment.

CHARLES B.
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Customer did not leave a comment.

JOHN M.
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They need to be more knowledgeable about procedures.

CHELSEA R.
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N/a

Brian J.
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Customer did not leave a comment.

WILLIAM G.
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Customer did not leave a comment.

Rodger D.
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Customer did not leave a comment.

JIM N.
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n/a

Jennifer A.
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Customer did not leave a comment.

BRITTANY T.
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Have uhaul materials available for purchase such as boxes and supplies

ANNA B.
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Customer did not leave a comment.

KURT S.
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Customer did not leave a comment.

Greg M.
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Customer did not leave a comment.

Cathy P.
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Customer did not leave a comment.

Brentnei C.
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They took almost an hour to process my order. Very disappointed in service getting the rental. The condition of the truck was well maintained and need some new traction support.

Kelly W.
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Customer did not leave a comment.

SUE T.
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Customer did not leave a comment.

JOSEPH F.
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Customer did not leave a comment.

robert M.
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I use Custom Vans for many things. This is a great place for custom parts, information and renting a Uhaul.

Terry A.
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Customer did not leave a comment.

KELLY D.
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Customer did not leave a comment.

JAMES V.
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Customer did not leave a comment.

KEVIN K.
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Customer did not leave a comment.

Kenny M.
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Pick Location closer to address. I had 10 miles on truck before i even started moving.

No reviews have been submitted for this location.

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