Customer Reviews for CWI Automotive
(U-Haul Neighborhood Dealer)

63 reviews

N5372 Maple St   Tony, WI 54563

(715) 403-5232

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 4:30 pm
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Services at this Location:

Contact Us

(715) 403-5232

N5372 Maple St
Tony, WI 54563

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat: 9 am - 1 pm
  • Sun: 9 am - 4:30 pm
Special Operating Hours
  • 7/2/2022 - 7/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

We had a 10 am appointment and they called us at 9:53 while we were driving to the UHaul location and again at 9:54. They need relax a little.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

GARREN K. 
Rating:
3.0

Customer did not leave a comment.

Anthony P. 
Rating:
3.0

Make sure the air bag light isn't on and don't get trucks that don't have cruise control

Jeremiah B. 
Rating:
1.0

The lady was next to impossible to communicate with, which made it a super frustrating experience. This reflects poorly on Uhaul.

Joseph M. 
Rating:
5.0

Easy nice people

Darrel B. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Dropped off after hours so don't know how service is. Parking area neat and easy to park in.

SHERRIE F. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
4.0

I did not get a copy of my receipt. I would like one. I also think it was a lot of premium to pay to move the trailer one way for you.

Andrew K. 
Rating:
4.0

Customer did not leave a comment.

Tami M. 
Rating:
3.0

Had sign that there was a $20 charge to help hook up trailer. Doesn't seem right. General comment about reserving trailer. Had reserved trailer in Chetek, WI 1 month before we needed it. Not available when we went to get it. Had to drive 40 miles to get a bigger trailer size that wasn't needed. Carly at U Haul office was great and gave us a discount.

Tony H. 
Rating:
4.0

Customer did not leave a comment.

dean C. 
Rating:
3.0

Customer did not leave a comment.

Eric Y. 
Rating:
2.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Fix the cup holder

Jeremiah B. 
Rating:
3.0

Customer did not leave a comment.

Dana B. 
Rating:
2.0

Charge $20 to help hook up the trailer! I have never even heard of such a thing. Uhaul has always helped me and checked lights and that I was ready to go.

Crystal D. 
Rating:
5.0

When the servicer hooked up the lights, the driving lights didn't work. They spent the next hour getting the trailer ready to travel. Excellent service.

Barbara K. 
Rating:
1.0

They had the truck for a week and still hadn't swept it out. When my husband went to pick up the truck, we had a reservation and she made him wait while she got another guy a complete new rental, with no reservation. When the woman finally came back to help them, she said that the truck hadn't been swept out yet because they didn't have time. My husband saw the paperwork! They had the truck for a week! Plus, it was our moving day! We didn't want to have to wait for her to sweep out the truck when it should have already been done!

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

James S. 
Rating:
2.0

I return the truck when nobody was there so i can't comment to much about the experience. The address was correct so it was easier to find bacouse there were other trucks on the lot it was easy to spot. Again better bigger signs would help a drop of experience. The drop key box is small and it's hard to find and eassy to miss on a huge lot

JAKUB H. 
Rating:
3.0

Customer did not leave a comment.

Keely S. 
Rating:
4.0

Be more organized

ANDREA B. 
Rating:
5.0

Customer did not leave a comment.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
4.0

Customer did not leave a comment.

Kyle N. 
Rating:
1.0

Make sure you listen to where the person has to actually load the u-haul and give them more appropriate miles than I was given. I was charged overage for over 100 miles when they were told at pickup what mileage was and got told they couldn't change my miles and get someone that speaks better English

Brian G. 
Rating:
3.0

Truck cab was not cleaned out and back was not swept. Also there was more like 1/3 of a tank of gas not 1/2 as stated on the contract. Should have shown the truck and the gas gauge before filling out the contract.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Lu Ann R. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Excellent, efficient, helpful, in All ways. Awesome service.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

GLENN S. 
Rating:
4.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

None

Phillip S. 
Rating:
4.0

Customer did not leave a comment.

Cynthia O. 
Rating:
5.0

Got charged an extra $5.00 because our return sheet sayed to return to LaCrosse WI. 3 hours from our home. We bought our own dolly now as the cost for for one way was outrageous. Uhaul leaves a lot to be desired.

Kenneth P. 
Rating:
3.0

Customer did not leave a comment.

Jerome M. 
Rating:
2.0

I was charged I was charged $183.00 and I was only one day late . I was told I didn't put enough gas in it and it had more then when I picked it up..

ronald W. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

called a month ahead for reservation, then day before our move received a call saying they didn't have the 26' truck we needed. Owen went out of his way to secure another 26' truck from another location and our move went off without a hitch. Thanks for going the extra "mile" Owen

bill L. 
Rating:
3.0

Customer did not leave a comment.

TIM K. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
1.0

I shouldn't have to drive 3 hours from my house to pickup a truck.

Cynthia L. 
Rating:
3.0

There was an Asian lady there which very hard to understand while going over the paper work.

daniel K. 
Rating:
1.0

The owner of company in Tony did not have anyone at shop trained to help with renting trucks . Owen was in NC for death of family member & we had to set this up with Owen by phone. Bad connection and trying to get help in Tony as well. Poor experience.

Kim K. 
Rating:
4.0

Customer did not leave a comment.

jon K. 
Rating:
3.0

Customer did not leave a comment.

Jon K. 
Rating:
2.0

Better communication.

Bradley N. 
Rating:
3.0

Make sure that what you charge is the final cost. Make it easier to get deposits returned. Been over 2 weeks and haven't gotten mine back

Jim O. 
Rating:
5.0

Customer did not leave a comment.

Lloyd B. 
Rating:
4.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

Customer did not leave a comment.

Loyd S. 
Rating:
5.0

very nice people

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

mark W. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
2.0

Where do I start will not have a repeat of this the tow dolly damaged the front of the car I could not tow my car several hundred dollars of damage wasted time & money I will not be coming back ??

GALEN G. 
Rating:
5.0

Customer did not leave a comment.

steven M. 
No reviews have been submitted for this location.

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